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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Very straight forward. No guessing about CC format. Address drop down list takes all the guesswork and typo errors out of the equation. Very well setup!
I really like this website. It is user friendly and I can find hard to find or old books.
I can often find what I am looking for at lower prices!
Found what I wanted from what looks like a reputable seller. Easy check out.
I love your selection. Would love to see you get older light novels in because no one wants to carry them.
I can easily find what I'm looking for.
Seems legit we will see when the item arrives if everything is good
However, way too much for the Shipping charge. I've noticed you have a deal for purchases over a certain amount. I would be more inclined to use Alibris MUCH MORE OFTEN if the shipping charges were more reasonable. For instance, if I buy let's say a Blu-ray movie, that will be shipped USPS Media, I know that charge would be about $1.00 or so. You charge $3.99 shipping for that item. I am that guy who will stop and look elsewhere for reduced shipping charges. And seeing that I spend an average of $200.00 a month on Blu-ray Discs, that reduced cost makes my purchase MUCH more cost effective. EBAY gets most of my money because shipping costs are more closely monitored by the sellers, and shipping costs are tallied based on product weight rather than a "average amount"... Look You want More of My Money, Re-evaluate your formula for shipping and I will PROMISE to make Alibris my FIRST STOP in shopping... Thank You!
Found what I was looking for quite easily. Checkout was smooth. Thank you.
When I signed in, after having filled my cart with several books, the system lost everything I had done and I had to start over--very frustrating
Found my book in one search and check out was easy!
Generally I love Alibris and everything about it. Just for some reason this time, I kept receiving error messages with both of my cards, and I'm not sure why or how to fix it. I ended up paying with Paypal, but in the future I would prefer to pay by card.
Easy to use and I found exactly what I was looking for.
I've always found what I wanted. Prices are wonderful.
I love Alibris! I almost always find what I am looking for! Thanks!
I almost always find what I am searching for at a price I can afford!
Prices are good and books are in excellent condition.
Great prices on books, books in new and great conditions.
So easy! And I saved money buying a used copy here over Amazon.
Site is a little outdated and clunky to use, especially on a smartphone.
Easy to find what I was looking for, easy to purchase.
Quick, easy shopping experience! Titles are very easy to find, and descriptions are clear.
Items with lower shipping costs conveniently 'no longer available'. Why list them then? Bait and switch tactic.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.