Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 107,638

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
946
value
11,251
shipping
11,241
quality
11,235
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Washington
2 reviews
0 helpful votes
Follow Christina A.
Unfollow Christina A.
Share Review
Report Review

Easy to find what I was looking for, reasonable price

Date of experience: August 20, 2022
Oregon
1 review
0 helpful votes
Follow Steven X.
Unfollow Steven X.
Share Review
Report Review

Pretty great place for shopping, though they do not...
August 20, 2022
Updated review

Pretty great place for shopping, though they do not police their vendors well enough, and have been the victim of false advertising on their site. That said, they were quick to resolve it.

Date of experience: August 20, 2022

Nice email communication
June 15, 2022
Previous review

Nice email communication. Easy site to use. Highly recommend it to others.

Date of experience: June 15, 2022

Pretty easy system to use
June 14, 2022
Previous review

Pretty easy system to use

Date of experience: June 14, 2022
Minnesota
1 review
0 helpful votes
Follow Connor B.
Unfollow Connor B.
Share Review
Report Review

Easy to access website, large catalog, and quick transaction. I just hope I get the book I ordered.

Date of experience: August 20, 2022
Texas
1 review
0 helpful votes
Follow Dow X.
Unfollow Dow X.
Share Review
Report Review

Alibris has always been great to do business with.

Date of experience: August 19, 2022
Texas
1 review
0 helpful votes
Follow Carin I.
Unfollow Carin I.
Share Review
Report Review

Shipping is high
September 18, 2022

Shipping is high - especially when it will most likely be shipped media mail.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 19, 2022
Kentucky
1 review
0 helpful votes
Follow Chris E.
Unfollow Chris E.
Share Review
Report Review

Easy and quick
August 19, 2022

Easy and quick. Found exactly what I wanted in no time.

Date of experience: August 19, 2022
Washington
2 reviews
0 helpful votes
Follow Larryn L.
Unfollow Larryn L.
Share Review
Report Review

What a rare find!
August 19, 2022

What a rare find! Thank you for this wonderful DVD! Thank you for allowing access to purchase rare DVDs such as this. Tis a treasure!

Date of experience: August 19, 2022
North Carolina
1 review
0 helpful votes
Follow Rich W.
Unfollow Rich W.
Share Review
Report Review

Always able to find what I want, easy navigation of website, clear descriptions of items. Very, very rarely have issues - the few I did were resolved quickly and simply.

Date of experience: August 19, 2022
Illinois
1 review
0 helpful votes
Follow Marta X.
Unfollow Marta X.
Share Review
Report Review

I hope the book ships as easy as it was to purchase!

Date of experience: August 19, 2022
Michigan
1 review
0 helpful votes
Follow Antoinette Q.
Unfollow Antoinette Q.
Share Review
Report Review

I wish you had a customer service rep on the phone but my contactDhaval Suthar was very helpful and courteous.

Date of experience: August 19, 2022
Missouri
3 reviews
0 helpful votes
Follow Lucy A.
Unfollow Lucy A.
Share Review
Report Review

Ease of navigating the website and ease of finding specific books.

Date of experience: August 19, 2022
Florida
1 review
0 helpful votes
Follow Diane M.
Unfollow Diane M.
Share Review
Report Review

Quick and easy but shipping makes up for cheaper book costs

Date of experience: August 19, 2022
Florida
1 review
0 helpful votes
Follow Pamela K.
Unfollow Pamela K.
Share Review
Report Review

Very easy to find what I was looking for at a reasonable price.

Date of experience: August 19, 2022
Ohio
1 review
0 helpful votes
Follow IRENE B.
Unfollow IRENE B.
Share Review
Report Review

Difficult to find what I was looking for then difficult to select item. I also wanted to get the other book by Phillis Sheppard but priced too high even though my email suggested I could purchase the book at reduced rate.

Date of experience: August 19, 2022
Oklahoma
2 reviews
0 helpful votes
Follow Lynn Q.
Unfollow Lynn Q.
Share Review
Report Review

Sorry to see books going so high especially for retired folks trying to continuing education to serve the lord, but thanks for having the book cheaper than others.

Date of experience: August 19, 2022
California
1 review
0 helpful votes
Follow Mark R.
Unfollow Mark R.
Share Review
Report Review

I'm happy to find the books I like for a reasonable...
August 19, 2022
Updated review

I'm happy to find the books I like for a reasonable price from the comfort of home!

Date of experience: August 19, 2022

Almost always find the book I want for a good price
October 13, 2021
Previous review

Almost always find the book I want for a good price.

Date of experience: October 13, 2021

I'm happy to find the books I want!
April 27, 2021
Previous review

I'm happy to find the books I want!

Date of experience: April 27, 2021
Florida
1 review
0 helpful votes
Follow Christine D.
Unfollow Christine D.
Share Review
Report Review

Good and varied selection of the old book I was looking for

Date of experience: August 19, 2022
Massachusetts
1 review
0 helpful votes
Follow Sheila C.
Unfollow Sheila C.
Share Review
Report Review

I chose my books first, then they disappeared when...
August 19, 2022
Updated review

I chose my books first, then they disappeared when I tried to log in.
Why can't multiple books from the same vendor be shipped together to save shipping?

Date of experience: August 19, 2022

Got the books my hubby wanted
February 5, 2021
Previous review

Got the books my hubby wanted. Thank you!

Date of experience: February 5, 2021
Alabama
1 review
0 helpful votes
Follow Emma G.
Unfollow Emma G.
Share Review
Report Review

I started this order July 23 from another shipper under Alibris. Books never arrived. E-mailed the shipper around August12 and this was his response:

Wonderful, I double checked your order, and that is the address that we used in shipping, thank you for confirming!

We are finding that the USPS is still taking a bit longer than expected to deliver items shipped through Business Manifest. These books have been arriving, just later than expected. Do you mind waiting just a little longer?

We appreciate your patience!

Support Team
Once Upon A Time Books

I don't know who/what Business Manifest is, but I think about a month is about enough time for books to be shipped. They are not coming today, because I get an e-mail from USPS everyday showing what is going to be delivered for that day. I reordered using DISCOVER BOOKS and I will cancel the books ordered from Once Upon A Time Books.

Jeff Ding

Date of experience: August 19, 2022
Kentucky
1 review
0 helpful votes
Follow Marsha H.
Unfollow Marsha H.
Share Review
Report Review

Quick and easy as always
August 19, 2022

Quick and easy as always. I put the title in Google Search, got your link, signed in, and was done all in about two minutes

Date of experience: August 19, 2022