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AlibrisReviews 107,676

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
947
value
11,270
shipping
11,260
quality
11,254
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Always find what I'm looking for with you and appreciate your being what you represent

Date of experience: September 9, 2022
Missouri
1 review
0 helpful votes
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I wanted multiple copies of a book. But sellers are allowed to list under several nearly identical names, offering only one book at a time at a given price. If one tries to order two books from the same seller the price is increased for every additional book purchased. Or one can pay for each book to be shipped from the same location but under different names as in HBR inc and HBR-emerald and HBR-ruby. This method of doing business is for the benefit of the seller and the buyer is left holding the bag (or two or 3 or 4). I can't condone this system and will only use this site if no one else has the book I want.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 9, 2022
Massachusetts
1 review
0 helpful votes
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We've depended on Alibris—and I have personally—for...
September 9, 2022
Updated review

We've depended on Alibris—and I have personally—for decades, and have always been very happy with the details and the clear organization of information, the smoothness of ordering, the dependable
Shipping, and the quick solution to the rare issue. Don't ever change anything.

Date of experience: September 9, 2022

Very easy to locate the titles that our customers...
April 1, 2022
Previous review

Very easy to locate the titles that our customers are looking for and ordering them!

Date of experience: April 1, 2022

As a bookstore, we're unaccustomed to paying tax on...
May 23, 2021
Previous review

As a bookstore, we're unaccustomed to paying tax on purchases from Alibris.

Date of experience: May 23, 2021
Nevada
1 review
0 helpful votes
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I appreciate the simplicity and the lack of suggestions...
September 8, 2022
Updated review

I appreciate the simplicity and the lack of suggestions to buy more than I came for. Thank you

Date of experience: September 8, 2022

This has been quick, simple and affordable
August 31, 2022
Previous review

This has been quick, simple and affordable.
Thank you for helping me escape Amazon.

Date of experience: August 31, 2022
Ohio
1 review
0 helpful votes
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Very straight forward, very good--except that we couldn't find how to contact you about having inadvertently placed TWO orders, one right after the other, instead of ordering all 4 books together in one order. Would having ordered them all together--rather than in two orders--have had any effect on our shipping costs?

Date of experience: September 8, 2022
Massachusetts
1 review
0 helpful votes
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Excellent as usual
September 8, 2022
Updated review

Excellent as usual - will always use your services

Date of experience: September 8, 2022

I have always had great success with alibris, and...
June 17, 2022
Previous review

I have always had great success with alibris, and this order is will be my continuing to place orders with you people.

Date of experience: June 17, 2022

Always great service and condition of books
April 27, 2022
Previous review

Always great service and condition of books

Date of experience: April 27, 2022

Excellent
February 18, 2021
Previous review

Excellent - keep up the good work

Date of experience: February 18, 2021
Washington
1 review
0 helpful votes
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Shipping cost should be shown, super disruptive to have some yu ing cost 0.99 cents but then cost $20 to ship.

Date of experience: September 8, 2022
Puerto Rico
2 reviews
0 helpful votes
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Por ser la primera vez muy claro y preciso me gusto mucho gracias

Date of experience: September 8, 2022
California
1 review
0 helpful votes
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I easily found the book, the condition and the price that I wanted

Date of experience: September 8, 2022
California
1 review
0 helpful votes
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You had what I wanted at a fair price
September 8, 2022

You had what I wanted at a fair price. Thankfully I didn't have to order from the Evil Empire (AbeBooks/Amazon).

Date of experience: September 8, 2022
Oregon
1 review
0 helpful votes
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Got a quick response to question I asked seller.
Many hard-to-find titles available.

Date of experience: September 8, 2022
New Jersey
1 review
0 helpful votes
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You should show dealers that have multiple books in an order

Date of experience: September 8, 2022
Washington
1 review
0 helpful votes
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Very helpful descriptions of available DVD', especially...
September 8, 2022
Updated review

Very helpful descriptions of available DVD', especially disc/cover conditions. Good variety of options/prices.

Date of experience: September 8, 2022

Many items from which to choose, easy website navigation, easy ordering process

Date of experience: July 12, 2021
North Carolina
1 review
0 helpful votes
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Coupon not accessible and it was time consuming trying to order "error" couldn't check out as guest. Just cut order short to end this process.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 8, 2022
Oklahoma
2 reviews
0 helpful votes
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I cannot delete some of my extremely old addresses. One of them is over 8 years old. When I click to update the address, I can only add new addresses. I do not like keeping old addresses on accounts because I have accidentally sent items to them. When it's been that many years since you moved, you usually never see the item.

Date of experience: September 8, 2022
Canada
2 reviews
0 helpful votes
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Alibris offers an affordable alternative to the big retailers.

Date of experience: September 7, 2022
Pennsylvania
1 review
0 helpful votes
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Books were 1.49 add a 2.00 fee and don't think it's shipped the cheapest way…media mail. Plus 2 separate shipping charges despite being purchased from the same seller.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 7, 2022
Illinois
1 review
0 helpful votes
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So far so good...
September 7, 2022

So far so good... now will see how long it takes to get here!

Date of experience: September 7, 2022
Illinois
1 review
0 helpful votes
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First time user so good so far
September 7, 2022

First time user so good so far. I hope shipping is quick as can be. Thank you.

Date of experience: September 7, 2022
Washington
1 review
0 helpful votes
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Finding the book I was looking for was quick and easy.

Date of experience: September 7, 2022