On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Found exactly what I wanted with ease, and quick purchase and check out.
Quick and easy. May return to update feedback if shipping and receiving are any different.
Love being able to find old books from my childhood!
I love the huge variety available & it's so easy to navigate the website.
I was happy to find several options for the book I was looking for.
Site is easy to navigate with expeditious guest checkout service.
Shopping is easy and convenient and mostly find what i'm looking for
Affordable to shop, quick and convenient
Only place where i could find this book. Affordable price
A friend told me to I'm getting impatient that no matter what I do submit does not go through/tale me off this page
Search button worked well to find Tom Chapin CDs for kids' music from the 1990's! Thanks!
Super easy to sign up and use. Plus, they had the book I wanted at half the cost of others.
Happy with price and that my order was still in my cart
Incorrect order. Much higher $total. Please stop all immediately
The possibility of a discount was presented over and over and over - but the instructions never worked, and no discount was ever actually applied. Also, in spite of multiple attempts, I was unable to purchase 2 copies of one book, was repeatedly told it was 'in my cart already'.
Love this site i will recommend it to all my friends o
I love you guys. I've purchased many books from you for various friends and family and so appreciate all you do for people like us!
First time shopper with your company- shall see when order arrives
I quickly found the book I was looking for. Alibris was the best price, condition, and shipping terms than any other option.
Easy process. Good pricing. Offering Paypal is wonderful
I can usually always find the books I'm looking for and at a good price. And I've almost always been happy with the condition they come in - only once throughout all the years have I had a problem and it was corrected immediately.
Books are easy to find, at good prices.
Once you get the current credit card info in shopping goes really well.
My cart from last night was empty this morning, so that was disappointing. Then one of the items didn't show up as available right away; it would be nice if you say how long it takes for the items to be "put back on the shelf," as it were.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.