Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,687

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
789
value
8,695
shipping
8,685
quality
8,679
This company responds to reviews on average within 1 day
New York
1 review
0 helpful votes
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Glad you kept my coordinates for sign-in and ordering,...
December 24, 2022
Updated review

Glad you kept my coordinates for sign-in and ordering, this made it a fast and easy transaction. Reliable and convenient experience. Really appreciated.

Date of experience: December 24, 2022

Thank you!
May 28, 2022
Previous review

Thank you!

Date of experience: May 28, 2022
Missouri
1 review
0 helpful votes
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You had the item I have been looking for at a great price!

Date of experience: December 24, 2022
New York
1 review
0 helpful votes
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You always have what I want and a good price. Your overall service is excellent.

Date of experience: December 24, 2022
Connecticut
1 review
0 helpful votes
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Over and over again different disks were in the cart...
January 23, 2023
Updated review

Over and over again different disks were in the cart than what I selected for Foyle's war episodes. The worst offenders were Goodwill Books. If I ordered series 6 or series 8 I was given series 5. Different Goodwill stores. They can't sell the series 5 so they list it as 6 or 8. Then substitute. On my first attempt I found my entire cart deleted after stepping away for 10 minutes. When I looked, many of those were not available anymore and I ended up paying much more. One DVD was listed as Blue ray and DVD IN MY CART!. As soon as I can find a better place I will shop elsewhere. Going elsewhere to buy Foyles war complete Saga. Not worth the hassle here.I assume this horrendous website is designed to drive people back to Amazon. Not happening. Ever.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 24, 2022

Search does not accurately show what is available
August 5, 2021
Previous review

Search does not accurately show what is available. Items return as 0 results r=that are available. Check out process has some glitches. Buying three used items from the same seller got three separate shipping fees rather than being combined. Far from ideal. Overall sight seems fairly rough for 2021.

Date of experience: July 6, 2021
Iowa
1 review
0 helpful votes
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Amazing selection of manga at even more amazing prices
December 24, 2022
Updated review

Amazing selection of manga at even more amazing prices

Date of experience: December 24, 2022

Great prices, I hope the received items are also great...
October 22, 2022
Previous review

Great prices, I hope the received items are also great quality

Date of experience: October 22, 2022
Michigan
1 review
0 helpful votes
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It doesn't tell the condition of the book…Questionable?

Date of experience: December 24, 2022
California
1 review
0 helpful votes
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Great experience, quality of books are exactly what you chose, and great service

Date of experience: December 24, 2022
Oklahoma
1 review
0 helpful votes
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I ordered two books
January 23, 2023

I ordered two books. I wonder I was charged twice for the same package. Two books in package should be slightly cheaper on shipping.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 24, 2022
Georgia
1 review
0 helpful votes
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Found what I was looking for at a reasonable price. Needed to update my account and that was easy and quick.

Date of experience: December 24, 2022
Connecticut
2 reviews
0 helpful votes
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Good website design for shopping and sending a gift...
December 24, 2022
Updated review

Good website design for shopping and sending a gift elsewhere.

Date of experience: December 24, 2022

Web site design doesn't consider giving adequate information on the publisher not just the writer/editor. Can't get back and forth between card and information page with ease. It's a mess.

Date of experience: October 17, 2022

Easy to shop
May 15, 2022
Previous review

Easy to shop. Wish you'd indicate the date of publication clearly.

Date of experience: May 15, 2022

Just fine - thank you.
February 17, 2021
Previous review

Is there any way I can ship a book as a gift? Perhaps with an extra charge?

Date of experience: February 17, 2021

Is there any way I can ship a book as a gift?
February 3, 2021
Previous review

Is there any way I can ship a book as a gift? Perhaps with an extra charge?

Date of experience: February 3, 2021
Tennessee
1 review
0 helpful votes
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Found the book I sought at such a great price that...
December 24, 2022
Updated review

Found the book I sought at such a great price that I didn't mind the shipping cost.

Date of experience: December 24, 2022

Easy to search, find, and order books on this site
August 9, 2022
Previous review

Easy to search, find, and order books on this site.

Date of experience: August 9, 2022
Missouri
2 reviews
0 helpful votes
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Lots of sellers to choose from with more detailed descriptions of books' condition than available on Amazon

Date of experience: December 24, 2022

I like references to possible further reading
December 3, 2022
Previous review

I like references to possible further reading

Date of experience: December 3, 2022

Love the recommendations for further reading
November 2, 2022
Previous review

Love the recommendations for further reading

Date of experience: November 2, 2022
Arizona
1 review
0 helpful votes
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Whenever I find a book hat someone else has and I want...
December 24, 2022
Updated review

Whenever I find a book hat someone else has and I want it, Alibris is where I go to find it and ALWAYS find it. Great price, Fantastic quality!

Date of experience: December 24, 2022

I was introduced to Alibris from a friend years ago...
December 6, 2021
Previous review

I was introduced to Alibris from a friend years ago and I love the quality of the books I order and the ease in ordering.

Date of experience: December 6, 2021

I have loved shopping Alibris books for years
September 14, 2021
Previous review

I have loved shopping Alibris books for years. Best deal ever for good quality used books.

Date of experience: September 14, 2021
Illinois
1 review
0 helpful votes
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I like having different choices on ways I can pay.

Date of experience: December 23, 2022
North Carolina
1 review
0 helpful votes
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The website is nicely organized and it's easy to find the exact book I was looking for.

Date of experience: December 23, 2022
New Hampshire
1 review
0 helpful votes
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I tried two credit cards with plenty of 'room' on them, and your response was to 'kick it back.' The third card was successful.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 23, 2022
New York
2 reviews
0 helpful votes
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No problems both in selecting books and placing orders

Date of experience: December 23, 2022
Washington
1 review
0 helpful votes
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Had ordered the item rated very good for a good price. While I had to change my password, that order disappeared...
Roger A, *******184

Date of experience: December 23, 2022
Michigan
2 reviews
2 helpful votes
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Been a not-often-enough customer here for a while... trying to kick up my reading game. :) always a pleasure to shop here

Date of experience: December 23, 2022
Illinois
3 reviews
0 helpful votes
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Easy to use and wide selection
December 23, 2022

Easy to use and wide selection. Never disappointed.

Date of experience: December 23, 2022