Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,685

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
789
value
8,694
shipping
8,684
quality
8,678
This company responds to reviews on average within 1 day
Maryland
2 reviews
0 helpful votes
Follow Irshad R.
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Well organized and reliable vendor with a comprehensive book list; efficient processing. I love Alibris!

Date of experience: December 28, 2022
Wisconsin
1 review
0 helpful votes
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I have shopped Alibris before with very good experience.

Date of experience: December 28, 2022
Michigan
1 review
0 helpful votes
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The few orders I've made over several years have been excellent. Easy to navigate the website.

Date of experience: December 28, 2022
Connecticut
1 review
0 helpful votes
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I love Alibris, I can almost always find what I am...
December 28, 2022
Updated review

I love Alibris, I can almost always find what I am looking for. It is just a shame that with skyrocketing postage rates it now costs more to ship than purchase and I have had to cut way back on my purchasing.

Date of experience: December 28, 2022

Love alibris; always the first place I shop for books!

Date of experience: May 1, 2021
New Jersey
1 review
0 helpful votes
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Needed to confirm edition/publisher for each title. This was relatively easy to do.

Date of experience: December 28, 2022
Alabama
2 reviews
0 helpful votes
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Very grateful to customer service for there quick response to a shipping error on my part.

Date of experience: December 28, 2022
Texas
1 review
0 helpful votes
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Not quite polished
December 28, 2022

Not quite polished. Changing my shipping address was not as easy as it could have been. BUT, I'm happy the site exists and have enjoyed ordering over the years. I HAD to agree to publish my feedback, which I would rather do at a later time when it can be 100% positive and 5 stars.

Date of experience: December 28, 2022
Mississippi
1 review
0 helpful votes
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I appreciate the prices of used books that save money...
December 28, 2022
Updated review

I appreciate the prices of used books that save money for the buyer.

Date of experience: December 28, 2022

Good prices and quality
July 28, 2021
Previous review

Good prices and quality.

Date of experience: July 28, 2021
Florida
1 review
0 helpful votes
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If I receive the book I ordered the cost is amazing and the shopping experience was easy and effective! I will definitely use this website again for lots of book!

Date of experience: December 28, 2022
Georgia
1 review
0 helpful votes
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Had trouble getting it to save my new home address. It won't let me get rid of the old and I was worried about ordering and having it sent to the wrong place.

Date of experience: December 28, 2022
New York
1 review
0 helpful votes
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I somehow was routed to a page where my chosen book was $25 minimum, so had to start over to get to the $1.49 copy — don't know why.

Date of experience: December 28, 2022
Pennsylvania
1 review
0 helpful votes
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Product page said that expedited shipping available for this item from this seller. On checkout, there was nothing available but the slowest shipping service.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 28, 2022
Nevada
1 review
0 helpful votes
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I found something that I have been seeing for more...
December 28, 2022
Updated review

I found something that I have been seeing for more than twenty years.

Date of experience: December 28, 2022

It seems too easy to be true
January 1, 2022
Previous review

It seems too easy to be true.

Date of experience: January 1, 2022
California
2 reviews
0 helpful votes
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So you send me a text message, offering a five dollar discount by entering the texted discount code of Alibris: Welcome! Use your exclusive coupon code BKX545 to save up to $5 off your order: https://alibris.attn.tv/l/JlG/ggm_l
But then there's no place to enter the discount. I think it's called bait and switch.
I suppose you now understand why I gave you a one star rating.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 27, 2022
Tennessee
1 review
0 helpful votes
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Please text me when you ship books *******920 can...
December 27, 2022
Updated review

Please text me when you ship books *******920 can yiu ship
This immediately? Need my Friday 12/30/22 if possible. Thank you. Happy holidays

Date of experience: December 27, 2022

Good
February 5, 2022
Previous review

Good. Graphics. Quick check
Out. Hope delivery will be quick. Didn't give delivery date! Would have been good

Date of experience: February 5, 2022
Texas
1 review
0 helpful votes
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I love this site
December 27, 2022
Updated review

I love this site. You are truly enabling me and my book addiction.

Date of experience: December 27, 2022

I love this website
December 20, 2022
Previous review

I love this website

Date of experience: December 20, 2022
California
1 review
0 helpful votes
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Easy to find books and great coupons available to use. Coupons will keep me coming back to site.

Date of experience: December 27, 2022
Georgia
1 review
0 helpful votes
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I've used Alibris for several years
December 27, 2022

I've used Alibris for several years. Items are very reasonably priced, shipping is equitable, delivery is fast. Plenty of options usually for a given item. Better prices than several other sites.

Date of experience: December 27, 2022
Minnesota
1 review
0 helpful votes
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Slightly confusing
December 27, 2022

Slightly confusing. After choosing each of the three books and making sure to click "free shipping" on the left when selecting each book, the total in the cart listed over $11.00 estimated shipping. This didn't make sense and I almost went to another provider. It wasn't until after I clicked on Pay Pal and was looking at the final page to confirm and actually order, did the shipping cost go away and list free shipping.

Date of experience: December 27, 2022
Utah
1 review
0 helpful votes
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Super easy
December 27, 2022

Super easy. Glad there are so many payment options.

Date of experience: December 27, 2022