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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
Well organized and reliable vendor with a comprehensive book list; efficient processing. I love Alibris!
I have shopped Alibris before with very good experience.
The few orders I've made over several years have been excellent. Easy to navigate the website.
I love Alibris, I can almost always find what I am looking for. It is just a shame that with skyrocketing postage rates it now costs more to ship than purchase and I have had to cut way back on my purchasing.
Love alibris; always the first place I shop for books!
Needed to confirm edition/publisher for each title. This was relatively easy to do.
Very grateful to customer service for there quick response to a shipping error on my part.
Not quite polished. Changing my shipping address was not as easy as it could have been. BUT, I'm happy the site exists and have enjoyed ordering over the years. I HAD to agree to publish my feedback, which I would rather do at a later time when it can be 100% positive and 5 stars.
I appreciate the prices of used books that save money for the buyer.
If I receive the book I ordered the cost is amazing and the shopping experience was easy and effective! I will definitely use this website again for lots of book!
Had trouble getting it to save my new home address. It won't let me get rid of the old and I was worried about ordering and having it sent to the wrong place.
I somehow was routed to a page where my chosen book was $25 minimum, so had to start over to get to the $1.49 copy — don't know why.
Product page said that expedited shipping available for this item from this seller. On checkout, there was nothing available but the slowest shipping service.
I found something that I have been seeing for more than twenty years.
So you send me a text message, offering a five dollar discount by entering the texted discount code of Alibris: Welcome! Use your exclusive coupon code BKX545 to save up to $5 off your order: https://alibris.attn.tv/l/JlG/ggm_l
But then there's no place to enter the discount. I think it's called bait and switch.
I suppose you now understand why I gave you a one star rating.
Please text me when you ship books *******920 can yiu ship
This immediately? Need my Friday 12/30/22 if possible. Thank you. Happy holidays
Good. Graphics. Quick check
Out. Hope delivery will be quick. Didn't give delivery date! Would have been good
I love this site. You are truly enabling me and my book addiction.
Easy to find books and great coupons available to use. Coupons will keep me coming back to site.
I've used Alibris for several years. Items are very reasonably priced, shipping is equitable, delivery is fast. Plenty of options usually for a given item. Better prices than several other sites.
Slightly confusing. After choosing each of the three books and making sure to click "free shipping" on the left when selecting each book, the total in the cart listed over $11.00 estimated shipping. This didn't make sense and I almost went to another provider. It wasn't until after I clicked on Pay Pal and was looking at the final page to confirm and actually order, did the shipping cost go away and list free shipping.
Super easy. Glad there are so many payment options.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.