Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,097

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
784
value
8,467
shipping
8,457
quality
8,451
This company responds to reviews on average within 1 day
Arizona
1 review
0 helpful votes
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Excellent website, easy searching and ordering
January 1, 2023
Updated review

Excellent website, easy searching and ordering. Competitive pricing.

Date of experience: January 1, 2023

Excellent web site, they had the two books I was interested
March 19, 2022
Previous review

Excellent web site, they had the two books I was interested.

Date of experience: March 19, 2022

Easy to use web site
March 11, 2022
Previous review

Easy to use web site. Had the book my gardener wife wanted.

Date of experience: March 11, 2022

Wonderful selection
January 18, 2022
Previous review

Wonderful selection. Great prices. Excellent website

Date of experience: January 18, 2022
Arizona
1 review
0 helpful votes
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I believe it is one seller not two
January 1, 2023
Updated review

I believe it is one seller not two. Would rather it was one package.
Thank you!

Date of experience: January 1, 2023

It is hard to tell what shipping will cost
March 6, 2022
Previous review

It is hard to tell what shipping will cost. Tried to see what was available to make free shipping- no luck getting to a list. Then I could not get back once I put my credit info in- I could not add a book!

Date of experience: February 4, 2022

I have tried 3 times to use your coupons
June 3, 2021
Previous review

I have tried 3 times to use your coupons. You send emails suggesting I use a coupon. The way your email is written is suggestive of a good discount. The coupons are not as generous as your email suggests. And there is no obvious way to use even a little $3 coupon. So I end up aborting my order or ordering without the coupon.

Date of experience: June 3, 2021
Illinois
2 reviews
0 helpful votes
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Found what I was looking for at a reasonable price!

Date of experience: January 1, 2023
South Carolina
1 review
0 helpful votes
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I wanted to order more than one of this book in order to save s&h charges, but couldn't find a place to do this.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2023
Arizona
1 review
0 helpful votes
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Website a little glitchy
January 1, 2023

Website a little glitchy - wanted to create account before checking out. After my purchase i had the opportunity to create account but I still couldn't do it immediately because of this annoying survey

Date of experience: January 1, 2023
Tennessee
1 review
0 helpful votes
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I love finding treasures at a reduced price on this site.

Date of experience: January 1, 2023
Massachusetts
1 review
0 helpful votes
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I found what I needed easily and paid without time consuming ads or promotions. Hopefully my book arrives soon.

Date of experience: January 1, 2023
Colorado
1 review
0 helpful votes
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Easy to search and order books I'm looking for
January 1, 2023

Easy to search and order books I'm looking for. One stop shopping experience.

Date of experience: January 1, 2023
Florida
1 review
0 helpful votes
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All good
January 1, 2023

All good - good selection. Never sure what the shipping chargs are going to be until you get to the final process. Shipping charges are HIGH.

Date of experience: January 1, 2023
Oregon
1 review
0 helpful votes
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The local Powells bookstore had no more copies of this...
December 31, 2022
Updated review

The local Powells bookstore had no more copies of this book. Very grateful to find it reasonably priced with you.

Date of experience: December 31, 2022

Because I had to update payment and shipping address,...
April 26, 2022
Previous review

Because I had to update payment and shipping address, cart was empty and had to go back and fill it again, but it all went smoothly.

Date of experience: April 26, 2022
Canada
1 review
0 helpful votes
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I really enjoyed how fast the site is and how fast I could make the purchase without fuss or redundancies...it's more common than one thinks. So Bravo!

Date of experience: December 31, 2022
Texas
1 review
0 helpful votes
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Except for the "prove you are human" bit I found and paid for my selection quickly and easily.

Date of experience: December 31, 2022
Illinois
1 review
0 helpful votes
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Easy to navigate the site and checkout was a breeze
December 31, 2022

Easy to navigate the site and checkout was a breeze

Date of experience: December 31, 2022
Idaho
1 review
0 helpful votes
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Great, except I wanted to add a book but couldn't because I was halfway through the checkout process and couldn't find a way to go back.

Date of experience: December 31, 2022
New York
1 review
0 helpful votes
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Easy to locate specific book & lowest price in good condition.

Date of experience: December 31, 2022
Wyoming
1 review
0 helpful votes
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Too difficult to find very good condition books
January 30, 2023

Too difficult to find very good condition books. Why not include in your search feature what condition buyer wants?

Date of experience: December 31, 2022
Rhode Island
1 review
0 helpful votes
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Wish you could find a way to make easier use of coupons
December 31, 2022
Updated review

Wish you could find a way to make easier use of coupons - % off, etc. I could purchase more items with greater frequency if that were the case.

Date of experience: December 31, 2022

Appreciate the coupon / ease of ordering
December 20, 2022
Previous review

Appreciate the coupon / ease of ordering - Thank you / Happy Holidays!

Date of experience: December 20, 2022
Illinois
1 review
0 helpful votes
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Excellent, very easy to navigate and pick your items.

Date of experience: December 31, 2022
Idaho
1 review
0 helpful votes
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I have been finding new and used books I wan, from you since the 1990's.Thank you for doing what you do and staying in business so long!

Date of experience: December 31, 2022
California
1 review
0 helpful votes
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I always seem to have a little trouble checking out
December 31, 2022

I always seem to have a little trouble checking out - forgotten password or expired card... I guess it's all because i don't use Alibris all that often, so my info seems to get old or forgotten between my visits. Other than that though, my shopping experience is always great on your site.

Date of experience: December 31, 2022