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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
Love but books from Alibris! They always have what I'm looking for!
So far it has been easy to order. Will let you know when item is received
Good selection of the books needed for a group study!
I appreciated how easy it was to separate what was able to be freely shipped from everything else, and they seemed to have all the books that I wanted in stock!
Hard to find a book that was there. And I changed my entire account because my old charge card on my previous account is no longer valid and I couldn't change it in your system.It was a nightmare to do business with you, though today it was fairly easy to make a new account and enter a new charge card.
Easily found the books that I wanted and just as easily ordered them.
Your offers for sales stinks. Every time I try to use them, it never happens.
My $5.00 discount never showed up.
Quick, eary checkout. Would like to see adjustment for shipping when ordering multiple items from the same vendor.
Thanks for the easy transaction and for having the books available!
I don't know where to put 5 dollars off but I'm happy to get the book
I noticed that my phone number was incorrect. It's *******349.
You site is hard to use. A book was ordered for a museum library and I need to provide you with a copy of the Norton Museum of Art tax exempt certificate for order number *******. Two books were actually needed but by the time I got to check0ut the other book could not be located.
Books easily found and checkout process quite easy
I was offered a 5$ discount if I provided my contact info. I provided the info got a code but was not offered the chance to use it.
I ordered this once NEW at the same price and got no email or anything and it canceled my purchase a week or so later.
Your website works very well, and I appreciate that you can check out as a guest rather than having to make an account!
Quick and easy to find books desired and purchase.
Ordered the wrong book the first time, need this one. Easy to find.
Ordered a book yesterday, that order cancelled, so this is my second order. So far so good.
See, bought two books already since learning you accept Paypal now.
So delighted to find that I can use Paypal rather than credit card
Surprised to have found so many copies of this once-restricted book available
I enjoy shopping at Alibris- good selection of books and good selection of sellers.
Ok, standard stuff so far. I am a first time buyer
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.