Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,650

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
789
value
8,683
shipping
8,673
quality
8,667
This company responds to reviews on average within 1 day
Alabama
1 review
0 helpful votes
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Super easy!
February 18, 2023

Super easy! I entered the wrong billing address. That was so simple to correct. That's the way shopping online should be

Date of experience: February 18, 2023
New York
1 review
0 helpful votes
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Great experience but I was offered a coupon code for
$5. Discount and there was no place to type in that code during checkout.

Date of experience: February 18, 2023
Montana
2 reviews
0 helpful votes
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The website said save $5 off when you sign up - it did not say $5 off $50. Little misleading... i placed my order anyways..

Date of experience: February 18, 2023
Arizona
1 review
0 helpful votes
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So far so good!
February 18, 2023

So far so good!

I am hoping it all works out well as the complete set bought years ago at Costco produced by Lionstar is missing season 4 of 9 seasons.

Hoping for good results!

Date of experience: February 18, 2023
Nebraska
2 reviews
0 helpful votes
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I was surprised to see that my earlier order of the same book was cancelled. But finding a replacement was easy.

Date of experience: February 18, 2023
Kentucky
1 review
0 helpful votes
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Very helpful
February 18, 2023

Very helpful. Shipping too dear! Costs more than books!

Date of experience: February 18, 2023
Montana
1 review
0 helpful votes
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Every time I try to use Alibris to purchase books, i can expect to have sellers complete a sale and then cancel a day or two later. Invariably, I find that I cannot find another copy of the book listed for the same or a lower price. This leads me to believe that some kind of algorithmic trickery is being played - sellers see that they *could* have charged more and so cancel the sale and relist later.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2023
Georgia
2 reviews
0 helpful votes
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New to shopping here so had to work through unfamiliar directions. Will be easier next time.

Date of experience: February 17, 2023
Washington
1 review
0 helpful votes
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Appreciate having PayPal available for convenient and fast checkout. Also have found the best price here several times, so I will continue to shop here for sure. Thanks!

Date of experience: February 17, 2023
California
2 reviews
0 helpful votes
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Website is quick and descriptions and synopsis are easy to see

Date of experience: February 17, 2023
Texas
2 reviews
0 helpful votes
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Fast and easy
February 17, 2023

Fast and easy. Easy site to use and thank you for THAT

Date of experience: February 17, 2023
Florida
2 reviews
0 helpful votes
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Good book at a decent price
February 17, 2023

Good book at a decent price. Waiting to see the condition.

Date of experience: February 17, 2023
Virginia
1 review
0 helpful votes
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Simple
February 17, 2023

Simple. Easy. Straight forward. AND... Great prices!

Date of experience: February 17, 2023
Virginia
1 review
0 helpful votes
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I love music so much and some things are not available in stores anymore, especially enjoy the voice of Lisbeth Scott and it was so easy to find on your site.

Date of experience: February 17, 2023
Texas
1 review
0 helpful votes
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Easy to access; easy to browse; ethical and simple shopping; rewarding for so many reasons!

Date of experience: February 17, 2023
South Dakota
1 review
0 helpful votes
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Was easy to order Patiently waiting for It to arrive

Date of experience: February 17, 2023
District of Columbia
1 review
0 helpful votes
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Had what I was looking for
February 17, 2023

Had what I was looking for. Great price, shipped pronto - first class operation!

Date of experience: February 17, 2023
California
1 review
0 helpful votes
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Easy search
February 17, 2023
Updated review

Easy search. Some great prices. Buy from independents vs Amazon

Date of experience: February 17, 2023

Fast and easy
February 10, 2023
Previous review

Fast and easy

Date of experience: February 10, 2023
California
1 review
0 helpful votes
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Thank you for saving $9.00
February 17, 2023

Thank you for saving $9.00. You have classics not carried by my local library.

Date of experience: February 17, 2023
California
1 review
0 helpful votes
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Took several tries to place the order as the website...
March 19, 2023
Updated review

Took several tries to place the order as the website kept switching expiration date on credit card

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2023

Couldn't order on android phone or tablet
March 8, 2022
Previous review

Couldn't order on android phone or tablet. Finally able to place order on PC.

Date of experience: February 6, 2022