On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This popup is rather annoying so knocked it down a star.
I'd like to be able to combine shipping on books ordered from the same seller, but that's not stopping me shopping here.
I would like to easily see books available from a single company to optimise shipping.
The cost of shipping is not acceptable given the order.
Excellent source of books from independent sellers
Alibris are great, best book marketplace
Always like using this site, they have some books at better prices than a certain online Behemoth...
Easy to find the books I wanted, great prices, easy to use website.
I've bought from alibris a few times always with a positive experience but this time I kept having to adjust my order so that the shipping wouldn't be £50+ for a £50 order. Maybe its the sellers selling used books for cheap and jacking up the shipping price or a bug on your site. Thank you.
It is a very straightforward process to order books
Easy website and customer friendly.
Very good customer service
Easy website, easy to order online, speedy answers when questions pop up, very good support if support needed.
In one word: perfect
Very professional, high quality service, fast responses from customer service, congratz keep up this excellent first class service
Painless, interesting, a wide-ranging selection, good value; what's not to like?
Experience is good, book prices + delivery to Switzerland still higher in your ahop than in other places (just for some books)
Good, no hassle, some UK sellers do not ship toEU/Switzerland anymore, so this limits the choice :(
The library of books is well organised and easy to find with accurate book covers shown for clarity.
Really easy to buy just what I was looking for, thanks!
The worst bit of the shopping experience 'so far' is this pop up. Exactly how do you expect me to rate something I have not yet received?
Okay, I will know more when the item arrives.
Very promising so far. Looking forward to see, read and smell them. Hopefully to full satisfaction.
The Shipping prices that appeared at checkout was a complete negative surprise!
Very pleasant. It would be good to be able to see the shipping costs while still managing the items in the cart, before moving into the purchase itself.
Full shipping costs should be stated; this sale is a contract.
Easy to use website, when buying second hand mass market books I like to buy from one seller, alibris makes this easy.