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Alibris UK Reviews Summary
Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
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Quick, and simple and easy until I got to the "opinion" portion - which doesn't allow short, crisp feedback
Simple, and straight-forward ordering, and check-out.!
Very smooth transaction, thanks. Well, what else is to be mentioned, perhaps some sesquipedalian words ought to fill up the minimum.
No fuss, no problems, so long as I can remember the password email combination. Many thanks.
The third copy of this book that I've ordered. Still waiting for my refund on the 2nd copy I ordered. Was going to be a Christmas present for a friend but unlikely to arrive in time now. Come on Alibris, sort it out!
Very poor service. You cancelled one of the books I ordered from you and then had the nerve to CHARGE me postage on sending an alternative copy. I have already paid postage on the first copy ordered so in effect I am paying TWO lots of postage for one book. AND I'M STILL WAITING FOR THE REFUND ON THE FIRST COPY CANCELLATION! COME ON ALIBRIS!
Generally good, though moving to the next stage in the purchase process occasionally required two or three clicks before anything happened.
I'm happy to have found a DVD copy of a movie I've wanted to see for some time. Straightforward to purchase.
I am ordering a book from the US being shipped to the US, and am being charged International Shipping. I do not have an option to change this to domestic, but want to order the book, so I seem to be stuck.
Would not process my first credit card, despite it holding several thousands of Pounds Sterling (GBP) of credit on it, with less than circa five hundred GBP used on it (IE. It was not deficient of funds). I tried it three times, checking meticulously for input errors (there were none). I even changed my delivery and billing data, so that my middle initial was preset in both - it usually doesn't effect transactions online, but I tried it anyway... In the end, I had to use my MBNA card, which went through without issue... Except I just received a message from my card issuer, saying I have to resubmit my order, because they considered it suspicious. I authorised it by SMS but they still told me to do it again... You know, after four attempts to buy this book, and four failures of your payment process, I'm wondering if I made the wrong choice choosing Alibris (BTW, in at least one of the transactions, MBNA stopped it for being suspicious - Maybe Visa failed the other three for the same reasons, who knows). What I do know is: something is very, very wrong with your checkout systems (at best) - if after four tries, a customer in good standing can't buy a book for less than thirty bucks, because your checkout is either not fit for purpose currently, or my card issuer gets the sweats when dealing with it... Either way, should I try for a fifth time, or just go elsewhere?
Shipping cost charged when buying is twice as high as advertised
Quick and easy to use site. Books are low priced and all I've ever received have been in good condition
The only thing spoiling thing for me is the cost of postage!
I placed an order for a book. Then it was cancelled. I placed an order with a different vendor for the same book. Then it was cancelled. I have just placed a third order for the same book. We'll see what happens.
The website seems straight forward thankyou. I admit it is not clear if the book
Is new or used " in new condition " I am hoping for delivery in time for Christmas as this is a gift.
Your cookies, probably, ate a book I was minded to buy
I put it in the basket, logged in and was then told it was in another basket
I would like to be able to save more than one payment method..
Great service and great books. They always arrive I the promised condition. Very happy
My original order, which you accepted, has now been cancelled. Not good enough - do you have no knowledge of whether you actually have the items you sell?
No opt out of cookies - very poor. Why do you need me to write more?
Good ta had what i wanted cheap! Had what i wanted cheap! Had what i wanted cheap! Had what i wanted cheap! Had what i wanted cheap!
Great had what i wanted and good price had what i wanted and good price had what i wanted and good price
Easy shopping experience, I found Alibris when studying and have continued to use this site, I find every book I've looked for at great prices.
Love Alibris for any text books whilst studying you saved me a fortune during COVID when I didn't have access to a library!
Process isn't as smooth as it could be. I am sure I do not need to write a featured review. Having to submit so many characters could put many off buying
Got rather tied up in all the info entering I shall be able to write more once I receive the book
I would like to have Express Shipping options and more specifics about when the item will be delivered. 3-14 days as an estimate really isn't helpful.
The website is easy to use and the payment went smoothly. I was able to locate the books I wanted and choose a price that suited my budget. An excellent experience.
It was a good experience. It was rapid and smooth payment was easy and the process was very smooth.
I had to place this order twice. The first time I got stuck on a page that showed me 2 different addresses. When I tried to continue, I kept getting the same page - until I simply blew away the browser and tried again. The second time I was able to place the order. (I think I did see the address page again, but this time I got past it; unfortunately at this point I don't remember the details.)
Kept freezing - I needed to update my bank can, however the site seemed unable to remind me of this an kept becoming unresponsive with no explantation
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members