business logo of Alibaba

AlibabaReviews 13,768

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey star
grey star
grey star
grey star
grey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,321
returns
772
quality
1,303
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
Follow Joseph M.
Unfollow Joseph M.
Share Review
Report Review

Great and easy to use!
March 11, 2019

Easy to work with suppliers and communication was easy. Thanks for all of your help and guidance through the process. Make sure to utilize Trade Assurance for protection as well as, offer to pay the fee so supplier will use.

Date of experience: March 10, 2019
Mexico
1 review
1 helpful vote
Follow karim D.
Unfollow karim D.
Share Review
Report Review

Buen producto
March 11, 2019

Llego a tiempo y en excelentes condiciones solo tuvimos un inconveniente con el paquete al llegar ya que no pusieron el numero de dirección por lo cual tuvimos que acudir a recoger el paquete a la sucursal fuera de eso excelente producto.

Date of experience: March 10, 2019
Spain
1 review
1 helpful vote
Follow joseba J.
Unfollow joseba J.
Share Review
Report Review

Good tool
March 11, 2019

Good tool for contacing with new suppliers.
I have finished some transaction and everything was OK.
I´m still learning how to improve te use of this good tool.

Date of experience: March 10, 2019
Romania
1 review
1 helpful vote
Follow serkan G.
Unfollow serkan G.
Share Review
Report Review

Good service
March 11, 2019

Good service this is my second order and i will buy again good service this is my second order and i will buy again

Date of experience: March 10, 2019
Mexico
1 review
1 helpful vote
Follow Xanath H.
Unfollow Xanath H.
Share Review
Report Review

Good experience
March 10, 2019

Perfect delivery time, the seller very attentive and efficient, the product of very good quality. I was worried about the distance, but everything was fine

Date of experience: March 10, 2019
Peru
1 review
1 helpful vote
Follow Edwar T.
Unfollow Edwar T.
Share Review
Report Review

GOOD EXPERIENCE
March 10, 2019

I liked to buy by alibaba, it was a good experiece because it was efficient, I Will do more orders by alibaba

Date of experience: March 10, 2019
Thailand
1 review
1 helpful vote
Follow Maseetoh M.
Unfollow Maseetoh M.
Share Review
Report Review

I order As I saw in the hole and ask for the price Agreed on delivery charges But do not think that the product will be different from the show

Date of experience: March 10, 2019
GB
1 review
1 helpful vote
Follow Christopher F.
Unfollow Christopher F.
Share Review
Report Review

Key Chain
March 10, 2019

Overall experience was excellent could not fault the company very helpful in dealing with the order would certainty be using them and Alibaba again

Date of experience: March 10, 2019
GB
1 review
1 helpful vote
Follow Andrew X.
Unfollow Andrew X.
Share Review
Report Review

Purchase from Zywell China
March 10, 2019

I am based in the UK and this was my first order from Alibaba and the process was really very easy and secure. So happy I have made two further orders

Date of experience: March 10, 2019
Australia
1 review
1 helpful vote
Follow Kyle C.
Unfollow Kyle C.
Share Review
Report Review

Repeat customer
March 10, 2019

Professional and fast service every single order. Clear and concise english skills, willing to go above and beyond to help, Thankyou!

Date of experience: March 9, 2019
California
1 review
0 helpful votes
Follow Steven B.
Unfollow Steven B.
Share Review
Report Review

Easy to deal with
March 10, 2019

Easy to deal with, they have everything you need in a reasonable price.
They suppliers are professional and willing to work with you regarding price.

Date of experience: March 9, 2019
Ukraine
1 review
0 helpful votes
Follow Alexandr A.
Unfollow Alexandr A.
Share Review
Report Review

I liked the product, it plays quite well, when the alarm goes off, the radio works, in general everything is fine

Date of experience: March 9, 2019
Sweden
1 review
2 helpful votes
Follow Nagie R.
Unfollow Nagie R.
Share Review
Report Review

The supplier so very kind..
March 10, 2019

Eve is very nice to talk. I recommended her 100% to other buyer... she follow what she promise to me... i love her... i will order more fom her...

Date of experience: March 9, 2019
Florida
1 review
0 helpful votes
Follow Jubane F.
Unfollow Jubane F.
Share Review
Report Review

Good Customer Service and Quality
March 10, 2019

I am very satisfied with the customer service and product quality of my supplier. The supplier has been very professional and helpful. Friendly at all times and it has been a pleasure to do business with this supplier.

Date of experience: March 9, 2019
Italy
1 review
0 helpful votes
Follow alessandro F.
Unfollow alessandro F.
Share Review
Report Review

Super
March 10, 2019

Thans to Alice for kindness ad professionality. The material is perfect, well packed. The shipment fast

Date of experience: March 9, 2019
Japan
1 review
0 helpful votes
Follow Abder P.
Unfollow Abder P.
Share Review
Report Review

God dealing with
March 10, 2019

Good and fast communication, very good at providing information about the item and tramsport.
Very good at dealing with.
Best regards

Date of experience: March 9, 2019
New York
1 review
1 helpful vote
Follow xiao Y.
Unfollow xiao Y.
Share Review
Report Review

Good experience
March 10, 2019

Good quality shipped fast and secure from reliable seller Website a good way to get your order and professional support

Date of experience: March 9, 2019
South Carolina
1 review
0 helpful votes
Follow Alvin A.
Unfollow Alvin A.
Share Review
Report Review

Resourcing
March 10, 2019

Alibaba has been a great partner for sourcing products for my business! The manufacturers provide great quality products.

Date of experience: March 9, 2019
Oklahoma
1 review
0 helpful votes
Follow Fred T.
Unfollow Fred T.
Share Review
Report Review

Easy to use
March 10, 2019

I love how you can do all your business need here,
- find product
- contact supplier
- find inspectors
- pay for the product and the services

Date of experience: March 9, 2019
Portugal
1 review
0 helpful votes
Follow Hugo F.
Unfollow Hugo F.
Share Review
Report Review

Great
March 12, 2019

It is very cool scream, and i love the fact that takes all kind of compact disc and memory card and usb pens.
I love it

Date of experience: March 9, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087