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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Overall, my experience with Alibaba has been professional and noteworthy. I am happy with Alibaba's service.
John thank you, excellent supplier. Every product on time and highly quality.
John muy buen proveedor, recomendable, seguro y confiable. Los productos llegaron en tiempo sin nigún percance y en excelente estado. Gracias!
Exceeded my expectations, and a pleasure to do business!
Dealing with Jiyan Precision felt like they were right down the street, even though they're on the other side of the globe.
Muy buenos productos y atencion perfecta, Estoy muy satisfecho con la operacion de compra. Son los productos que buscaba
I asked for quotes and special changes in the headpieces I was interested in and was treated like gold by this supplier. I am happy to let everyone know that they are a pleasure to do business with.
Sincerely,
Deb Griffin
Good product and 100% posted-like appearance as well as operational functions; Manual Guide and Mobile Application should be clearly described for downloading with english version
The experience has been really good so far, It seems like Alibaba has several mechanisms for keeping you secure in the E-commerce world, I live in Mexico
I have been ordering from OhYeah for a few years now. Their sales team has always been professional and willing to help. Whenever I am not happy with a purchase they listen to my complaints and actually take my suggestions. They also offer to replace any items I am not happy with for free. I have dealt directly with their sales team who responds immediately and keeps you updated with your orders. The quality of their items are usually good with some being a better quality and standard that I expect. I would recommend that you read the measurements and materials before purchasing. The plus sizes tend to run a size or two smaller if you are of African decent. Otherwise I am very pleased.
This was our first experience of Alibaba and I was a bit nervous, but the company we chose were absolutely fantastic in the way they managed all our interactions and orders.
I recommend Alibaba to anyone looking for quality service and products
Perfect and friendly to use.
It was my first time, and i really happy to do it again. The system is simply to for users.
This is first order and every thing go smooth nice price. Safety payment easy process for paying. Just we want more support for small business to develop.
I was purchasing several items for video production and was able to find what I needed. Everything arrived quickly and well packaged. The only exception was when UPS Lost my package, but the seller was on top of it and the issue was resolved.
Very professional and very good company. People who work here Trade fast and safe. It's a company with people who are very helpful and have expertise in their business.
I had a good experience using this site to process an order. I felt everything was very secure and I was confident in Alibaba.
Very slowly, not jet arrival the package. I think when you sell any products please tell us how days need to wait for arrival the package to us.
ALIBABA & GUANGZHOU FAT CHASSIS TECHNOLOGY Co. STAY AWAY!
DO NOT SHOP ON ALIBABA. THEY REJECTED MY REFUND REQUEST WHEN VENDOR SENT ME DEFECT AND WRONG ITEM STAY AWAY! THE WHOLE QUERY REFUND PROCESS TOOK MORE THAN 3 WEEKS! THE WORSE EVER ONLINE SHOPPING EXPERIENCE. THE SELLER IS A CROOK ASWELL THEY TOOK NO RESPONSIBILITY AND DID NOT WANT TO PAY FOR THE RETURN SHIPPING. AND ALIBABA ALLOWS THIS! BEWARE! ALIBABA 0 STARS! STAY AWAY! THE NAME OF THE STORE IS GUANGZHOU FAT CHASSIS TECHNOLOGY Co./ GUANGZHOU FAT CHASSIS TECHNOLOGY Co./ GUANGZHOU FAT CHASSIS TECHNOLOGY Co.
The first time I used the Alibaba site, I had a lot of difficulties, kindly helping me in every way.
Size and price are Very good.
Counseling was kind and delivery was fast.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members