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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to find the product with variety of the companies but also its hard some times to trust some of them
It's first time that I buy with Alibaba, good supplier and best service. I was ordered not standard parts, and supplier was succeeded oriented. Now I got it and after double checking, I got good qualities.
A most positive experience with the company and Alibaba, com. Requested samples arrived very quickly in Australia. They were as advertised and I am pleased with the quality. I am most impressed by the service and will be ordering from this company. Communication was good, which inspired confidence in the process.
I was great, an expensive project. I am happy.
Thank you Alibaba.
It arrived to Yucatán, México excellent
Was impressed with the person who was helping me. Made my order easy.
They are so polite and the product received was good quality.
Satisfied and happy to work with the supplier. It was easy, quick and just simple as A, B, C. The quality is of good standard.
It was my first experience! I maked order for artificial plant.
Very good communication! I am very satisfied!
A very intuitive, quick and easy experience to find products. Platform widely recommended, I also recommend the use of Trade Assurance for better security.
I have been with Alibaba for quite some years now. Always enjoy shopping here and have referred friends. Some products are better than others but that's an individual risk between suppliers.
Suppliers are always professional. I would suggest being patient as shipment can take some weeks or months depending on how it's shipped, but well worth the wait.
The only downside there's no easy process to contact Alibaba if in need of any assistance. Hoping they can provide a toll-free number or email for when issues arise between a supplier. So basically it's between you and the supplier to negotiate any conflicting issues.
Since 2004 I've only had one minor issue.
Good and nice tools and goods will you find only here.
Give you all the choice with helping while browsing.
Thank you
It is very good, but how ensure I get the product I order and the correct quality. The alibaba is very easy to find what you are looking for and lot of suppliers sometimes to many. You need to spend to much time say no to supplier in an polite way.
From the first contact Alibaba was there to make sure I get worry free service!
As a result I received excellent service from both the wendor and Alibaba.
Desperate, trying to save money to buy my 4 injectors for my toyota avensis, and Alibaba saved my life.
In particular, thanks are due to Jessica Bi, of the Taian Common Rail Industry & Trading Co., Ltd., who followed and assisted me throughout the negotiation, until the arrival of my order, professional kindness and always available.
I would recommend this company, with eyes closed, for their honest and trustworthy.
Thanks so much for everything.
The quality of there Ccell 1ml glass refillable atomizer is fantastic smiles loud doesn't leak
Orders are filled and shipped quickly!
Its amazing platform. We have got more interest in Ali Baba services then before. There are many options available to choose from. The best things is that Ali Baba is offering trade assurance.
Thanks to Wade our experience was 5 star from start to finish he was very professional and made sure we got exactly what we ordered and the product was even delivered before we needed it.
Purchase 2 models of power supply to reply my dell desktops and 1 of the models do not have stock. Seller send the initial package and sends a 2nd package as soon as the stocks arrived. Fast dealing and understand my requirements
We are a small company, doing business via Alibaba.com on a more or less regular basis. Experience has always been very good - response of companies on Alibaba is fast, people are very friendly and professional, prices are reasonable - shipment is quick in most cases.
We will do more business in future.
Nice to have you, very useful to get on overseas market, need to be careful with all the certifications and customs before spending a dime.
Cheers
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members