On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Yep you gotta do a little shopping, but man the results, most are really fast and great to work with, saves me money every time
They arrived quite fast. The bracelets look too simple. The elastic thread looks very fragile. The price seems fair. But I have seen them with better quality materials for the same price.
We tried a refund at first, but due to a total absence of the Alibaba system to escalated this dispute (it never contact us with updates), at the end we gave up the refund and buy another equipment to replace the previously one (incompatible with our chips), we actually decide to keep the item and use it on another future project compatible with it.
Very complicated message center. Buyer protection is very helpful. Please also consider adding a PayPal option
It's my first time buying from Alibaba and I will surely be buying a lot more. Service was very professional and I was treated with kindness and patience.
Keep up the good work guys!
Atendimento nota 10
Super indico o vendedor
Atencioso, prestativos e boa qualidade seus produtos, já estou fazendo novos pedidos e recomento.
Great opportunity given by this platform for sellers of all experiences. Easy to navigate, trustworthy payment methods.
Excelente Proveedor, Productos de Calidad y Excelente Atención en Especial a la Srta Atly, Felicitaciones
Very good attention, on the part of Mr. Jack, samples received for evaluation of our staff, excelnte attention
Thanks alibaba you have always been very helpful in making my business a success. I could not do it without you! ;)
Very good experience. I will definitely use ALIBABA again. Everything is fine. Thank you...
I have done business with them for years and they have been trusted partners all these years. I would highly recommend.
Everything went smoothly and quality was good
Writing this review was the hardest thing to do ;) because it demands at least a 100 characters
Excellent heavy duty combed cotton construction. I was hesitant to order sight unseen but we were very happy with the finished product
QUALITY, FAST AND RELIABLE... We are over 1000 of teams and this is who we will continue to use. Thanks Zoe for everything you did to make the deadline.
Muy buena aporte a mi país con su seguro hace las compras más seguras y confiables, de esta manera hay mas garantía con los proveedores ofrecido en su plataforma web Gracias.
Geat product catalog, awesomes offer and prompt shipment, I can recommend it with complete confidence.
Her şey güzel, fakat, çok pahalı nakliye ücreti alınıyor. Bu yüzden çok az iş yapıyoruz. Numune istiyorum satıcılardan, ürünün fiyatı 10$ nakliye fiyatı 70$. Bu yüzden iş yapamıyoruz. Kargo ücretini çözerseniz daha çok alıcıya ulaşırsınız.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.