Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to use site to find the manufacturer for the items that I was looking for. Creates an easy platform to start communication with new suppliers.
Very fast shipping and no trouble will definitely order from them again. May even start my own shop.
So far so good. It is a little confusing with all the vendors trying to communicate via Whatsapp. I did not have the app and didn't want to download another. I am very pleased and feel assured with the Trade Agreement though.
The products I ordered were excellent, delivery was quick and customer service was very good. I highly recommend using Alibaba.com for medium to large orders.
I have been exploring Alibaba for a while now, because of my job.
My company and I are both very satisfied with the communication in the Message Center, the accuracy and speed with which they respond.
Products are good overall.
Alibaba ha more to offer than local stores. Alibabab makes ordering online and shipping a good experience.
La compra fue sencilla, solo batalle un poco en comprar con la tarjeta de crédito. Lo recomiendo mucho para hacer las compras, El envío fue de china a Estados unidos
Sellers responded fast, and supported us every step of the process. The also made additional offers to improve our experience and agreed not to send plastic bags.
Avery thing in order and easy to follow the next step, to find a good supplier, and have a good deal
La compra fue bien asistida por el proveedor, fue muy amable lo recomiendo ampliamente, futuramente voy a seguir comprándole ya que atienden muy bien
The bester power crew helped sort out the Turbo I needed the shipment and also the customs they were excellent to deal with staying in regular contact so I knew what was going on at all times. I would recommend them to others. 5 stars Paul
I am a distributor, mainly importing solar energy products and selling them to the Americas. I knew Alibaba International Station a long time ago. I traded with the Greenssun solar company twice on Alibaba, solar panel and inverter. They solved my problem very professionally and provided perfect products and services. Saved my time, Thanks!
Apart from outer finishing, service was great. Concerned coordinator and communication was good.
All went in time.
I am very Satisfied and Happy. Good Job Alibaba for all Support and always email to confirm my transaction.
Angela wang doing well of the order
Fast and helpful
The travel motor fit working well
Alibaba is good for our buyers
We like use it
I am very satisfied with the performance and quality of the products. The technical support team is professional and enthusiastic, and I am very active to contact meany questions are answered in time.
I will never order shoes AGAIN on this site.
ALL THE SHOES WERE CHEAP AND ONE PAIR MATERIAL WAS PAPER THIN, COULD BE TORN WITH MY HANDS AND THE BUCKLES WASNT MADE CORRECTLY! THESE COMPANIES DONT WANT TO REFUND ME. I SPENT THOUSANDS ON ITEMS WHICH I CANT SELL. MOST OF THE COMPANIES DO BAD BUSINESS!
After spending thousands of dollars the only clothes that was nice came from Dongguan and I had a problem with them regarding pricing.
There was problem with ALL of the companies.
I have really received a very cordial and special attention by the providers of Alibaba and by the conglomerate that represents the company, really always before making any purchase, I consult Alibaba, because I consider that they are the best suppliers in the world. Thank you.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members