Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Jane was so helpful! And the price was very nice! The shipment came and was great! No breakage and was wrapped really good!
Thank you Jane!
Carol Lamb
I ordered brooches for my bouquets and found the prices reasonable from the vendor. It was my first order through Alibaba and everything was quick and easy for ordering.
I'm so happy to do a business with Alibaba company
And I will command this company to my relatives so that they can be able to do a business with your company.
Alibaba is one of the company who doing a very good business in world
Friendly, knowledgeable, informative, and delivered arrived before expected time. I will contact her for future projects.
Product was very good quality, shipping was quick and the prices were good! Would definitely buy again.
Good overview, easy to search and find - and a huge selection. The payment system makes it safe to do business.
The communication has been clear and concise and i will continue to work Alibaba and with this manufacturer in the future.
This site is The Best way to find suppliers in China, also to know more about the Chinese Market capabilities
I have bought the equipment and it is working well. The quality depends on the price you give. But the products are all genuine and cheap.
My first experience on Alibaba went quite good. I found it so easy to use. Trust was the biggest issue because you don't want to lose money; however, Alibaba did a great job on building that trust.
My first order was quick and easy. I hope it always goes like this. The seller was professional and explained everything in detail
I really love how Alibaba improve their services to make the customers happy. I will definitely buy again.
The chatting need some enhancment for example:
1- need search facility in the chatting
Many thanks in advance for your cooperation and usual support
Ayman
Without the help of Alibaba our company would not have grown the way it has. We have saved a fortune on consumables and made many great contacts.
Use alibaba a fair bit to find the right supplier, which can be hit and miss as many suppliers lie a lot, and many product descriptions are misleading, but if you know that upfront, its a very good platform to assist purchasing decisions
This will be fast and safe transactions. Will give more feedback after getting some times here, cheers
Received my order today, good experience with Alibaba.com, hope to order more goods from Alibaba in the future.
Im using alibaba for many years ago
Love it. They keep you safe from cheat and gives you all the support
:)
A very helpful tool to order directly from manufacturer. Safe and reliable. I was able to chat directly with Manufaturer and explain my specific needs ordering my product. The payment method used at alibaba is also safe and trustworthy. And also that alibaba have buyers guarantee which is good.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members