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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Alibaba always was very helpful answering all my questions and inquiry about the company I was dealing with.
The product received was delivered on time, in good condition and was exactly what I was expecting
Great company to buy supplies for your business. I will make more purchases from this company. I will tell friends
I put a call out for a product and despite being very specific with my needs, I did get a few calls for other similar but entirely different items. Once I found the item I was looking for, it was very simple. I was expecing to find hidden charges, shipping etc but not so. The price quoted was inclusive of everything and abreakdown so I knew. I was also very happy they arrived within weeks not months! I will be back. It seems much better streamlined and user friendly than it used to be, which helped.
Love my Tudor Blue best yet. No best yet. Bracelet and clasp are superior or other brands. Dial is beautiful
I ordered a phone from this site and see below the business card of King Q. He calls himself. This was Oct 2021 and I'm yet to see my package. I put a trace and it's in the system as delivered. I went to delivery warehouse which is Aramex Carriers. It shows in their system as in the warehouse but when searched they found no package. This guy is good that he can send bogus shipping and tracking info. I learned my lesson everyone please stay away from this site and especially this King Q
I would avoid Alibaba and stick to the honest online sites like Amazon and eBay.
I ordered an item in May and we are now in August and I have not received item.
I opened a dispute and the dispute was closed die to item in transit!
The item was shipped over 2 months ago!
DO NOT BUY FROM ALIBABA
The quality of the product is excellent and arrived before it was expected I will definately order again
We had a special request for labeling and the seller was ver helpful to make it work. The result was exactly what we requested.
If your like me I was leary of buying a online site unseen wig on a Alibaba manufacturers site. You read reviews from poor to excellent. So how do you decide whom to buy from? To me it is all about the reviews. I concentrate on only positive reviews. Then I start a Q&A chat with the manufacturer. If we can communicate and the wig pictures are correct I buy from the seller. The key to a successful purchase is ask questions and see wig pictures. Do they have lace front. Do they have transparent lace. Discuss everything twice to make sure your both understanding each other. Neither you the buyer or the seller are "stupid". But you are two individuals from two different cultures speaking two different languages trying to communicate about a wig. I chatted on WhatsApp with Sheryl at Qingdao Shirui Hair and ordered a custom made Sheenreal wig. 12 hour time difference between us but Sheryl was always quick to reply on her work time and super helpful. Sheryl would send me pictures of the wig color, the wave, and center part style. I am confident we were in agreement on what I wanted. I like they have Jewish Kosher wigs. Just an extra assurance your getting a quality hair wig. The wig should be here in a few weeks. I will post pictures and update my review. The two main things that sold me on buying from Qingdao Shirui Hair are the hair is the Sheenreal brand and Jewish. Some other sellers were cheaper but they did not have Sheenreal hair. I decided to pay the extra money so I know I am getting a premium hair wig. I ordered a 20" wig in color #30 a ginger red color. I will have a local cosmatologist cut and style the wig with 8" bangs, a soft body wave, and layered 12" to 18". The red wig picture I attached is how it should look. I recommed Qingdao Shirui Hair and Sheryl.
Good company, efficient and very good communication to find solution to the issues quickly. I am glad to work with them.
High appraise to alibaba tool and we like it. Also we find reliable suppliers via Alibaba, this is a very good source for the buyer, and we will recommend it to other clients.
Very good product, good quality, thanks
Very good product the size is perfect and the quality too! Thanks for your product and your professionalism
The shipping was relatively fast and the overall handling of the plattform is great. You have your seperated chats with the suppliers and useful tools to save some time.
A couple of hiccups, but I am a very satisfied with my PRODUCTS. I will buy again from Alibaba, and from the same seller. Issues were resolved amicably. One bottle in the photo is 500ml, the smaller bottle is 125ml. They are gorgeous. I LOVE THEM
Can always find the products I need with Alibaba to run my Business. Alibaba stands with their Vendors which make doing business with Alibaba comfortable. Thank you Alibaba
Every time I do business through Alibaba their professionalism and service shines through together with their vast supplier line. Thank you Bill
It's been short time since I started booking orders thru ALIBABA, well I find it very much helpful and have added lot more information to my business, I'm really happy to have started sourcing for products and services, moreover its secure and insured, THANK YOU! I really recommend for you to start this joyful journey to increase your business experience and the know how, ALL THE BEST TO ALL!
Very professional products. Well presented and were exactly as the web site indicated. I will order more at a later date.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.