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AlibabaReviews 13,905

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,324
returns
771
quality
1,303
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Instant Feedback

202 reviews

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Australia
1 review
0 helpful votes
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Folder
August 16, 2022

Very happy with the quality of product and service that was provided. Product was made exactly as we requested

Date of experience: August 15, 2022
Kentucky
1 review
0 helpful votes
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Alibaba service
August 16, 2022

Alibaba always was very helpful answering all my questions and inquiry about the company I was dealing with.
The product received was delivered on time, in good condition and was exactly what I was expecting

Date of experience: August 15, 2022
New York
1 review
0 helpful votes
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Great service
August 13, 2022

Great company to buy supplies for your business. I will make more purchases from this company. I will tell friends

Date of experience: August 13, 2022
GB
1 review
0 helpful votes
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I put a call out for a product and despite being very specific with my needs, I did get a few calls for other similar but entirely different items. Once I found the item I was looking for, it was very simple. I was expecing to find hidden charges, shipping etc but not so. The price quoted was inclusive of everything and abreakdown so I knew. I was also very happy they arrived within weeks not months! I will be back. It seems much better streamlined and user friendly than it used to be, which helped.

Date of experience: August 12, 2022
Australia
2 reviews
0 helpful votes
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Tudor BB58 Blue
September 7, 2022

Love my Tudor Blue best yet. No best yet. Bracelet and clasp are superior or other brands. Dial is beautiful

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Date of experience: August 12, 2022
Kuwait
1 review
6 helpful votes
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SCAMMER
August 12, 2022

I ordered a phone from this site and see below the business card of King Q. He calls himself. This was Oct 2021 and I'm yet to see my package. I put a trace and it's in the system as delivered. I went to delivery warehouse which is Aramex Carriers. It shows in their system as in the warehouse but when searched they found no package. This guy is good that he can send bogus shipping and tracking info. I learned my lesson everyone please stay away from this site and especially this King Q

Date of experience: August 12, 2022
Canada
1 review
0 helpful votes
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Item not received
August 10, 2022

I would avoid Alibaba and stick to the honest online sites like Amazon and eBay.
I ordered an item in May and we are now in August and I have not received item.
I opened a dispute and the dispute was closed die to item in transit!
The item was shipped over 2 months ago!
DO NOT BUY FROM ALIBABA

Date of experience: August 10, 2022
North Carolina
1 review
0 helpful votes
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The quality of the product is excellent and arrived before it was expected I will definately order again

Date of experience: August 10, 2022
NL
1 review
0 helpful votes
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Great personal help
August 11, 2022

We had a special request for labeling and the seller was ver helpful to make it work. The result was exactly what we requested.

Date of experience: August 10, 2022
Florida
3 reviews
6 helpful votes
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Wigs
August 9, 2022

If your like me I was leary of buying a online site unseen wig on a Alibaba manufacturers site. You read reviews from poor to excellent. So how do you decide whom to buy from? To me it is all about the reviews. I concentrate on only positive reviews. Then I start a Q&A chat with the manufacturer. If we can communicate and the wig pictures are correct I buy from the seller. The key to a successful purchase is ask questions and see wig pictures. Do they have lace front. Do they have transparent lace. Discuss everything twice to make sure your both understanding each other. Neither you the buyer or the seller are "stupid". But you are two individuals from two different cultures speaking two different languages trying to communicate about a wig. I chatted on WhatsApp with Sheryl at Qingdao Shirui Hair and ordered a custom made Sheenreal wig. 12 hour time difference between us but Sheryl was always quick to reply on her work time and super helpful. Sheryl would send me pictures of the wig color, the wave, and center part style. I am confident we were in agreement on what I wanted. I like they have Jewish Kosher wigs. Just an extra assurance your getting a quality hair wig. The wig should be here in a few weeks. I will post pictures and update my review. The two main things that sold me on buying from Qingdao Shirui Hair are the hair is the Sheenreal brand and Jewish. Some other sellers were cheaper but they did not have Sheenreal hair. I decided to pay the extra money so I know I am getting a premium hair wig. I ordered a 20" wig in color #30 a ginger red color. I will have a local cosmatologist cut and style the wig with 8" bangs, a soft body wave, and layered 12" to 18". The red wig picture I attached is how it should look. I recommed Qingdao Shirui Hair and Sheryl.

Date of experience: August 9, 2022
France
1 review
0 helpful votes
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Professional & Efficient
September 7, 2022

Good company, efficient and very good communication to find solution to the issues quickly. I am glad to work with them.

Date of experience: August 9, 2022
Hong Kong
1 review
0 helpful votes
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High appraise to alibaba tool and we like it. Also we find reliable suppliers via Alibaba, this is a very good source for the buyer, and we will recommend it to other clients.

Date of experience: August 7, 2022
Nebraska
1 review
0 helpful votes
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Very good product, good quality, thanks
Very good product the size is perfect and the quality too! Thanks for your product and your professionalism

Date of experience: August 6, 2022
Germany
1 review
0 helpful votes
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Trustful and fast
August 6, 2022

The shipping was relatively fast and the overall handling of the plattform is great. You have your seperated chats with the suppliers and useful tools to save some time.

Date of experience: August 6, 2022
California
1 review
0 helpful votes
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Very nice
August 7, 2022

Very nice***********************************************************************************************

Date of experience: August 5, 2022
California
2 reviews
0 helpful votes
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A couple of hiccups, but I am a very satisfied with my PRODUCTS. I will buy again from Alibaba, and from the same seller. Issues were resolved amicably. One bottle in the photo is 500ml, the smaller bottle is 125ml. They are gorgeous. I LOVE THEM

Date of experience: August 4, 2022
Florida
1 review
0 helpful votes
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Can always find the products I need with Alibaba to run my Business. Alibaba stands with their Vendors which make doing business with Alibaba comfortable. Thank you Alibaba

Date of experience: August 3, 2022
Ireland
1 review
0 helpful votes
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Every time I do business through Alibaba their professionalism and service shines through together with their vast supplier line. Thank you Bill

Date of experience: August 3, 2022
Liberia
1 review
0 helpful votes
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RELIABLE
August 18, 2022

It's been short time since I started booking orders thru ALIBABA, well I find it very much helpful and have added lot more information to my business, I'm really happy to have started sourcing for products and services, moreover its secure and insured, THANK YOU! I really recommend for you to start this joyful journey to increase your business experience and the know how, ALL THE BEST TO ALL!

Date of experience: August 3, 2022
Mississippi
1 review
0 helpful votes
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Great product
August 3, 2022

Very professional products. Well presented and were exactly as the web site indicated. I will order more at a later date.

Date of experience: August 2, 2022

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086