Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great place to meet suppliers but doing business using the Alibaba technology is painful. Addresses don't work, payments are difficult to process, double entry on almost everything and the help system is no help at all.
It was quite easy to transact inside alibaba's platform. Fast and restassured your protected by alibabas features
I have nothing to described on Alibaba because They are so professional team which you can join the bussiness. Easy Good Trustable Fast!
Esperienza interessante, facilità nel trovare i giusti fornitori, velocità nel parlare con gli stessi a mezzo chat e fornitori precisi e puintuali nell'invio dei campioni richiesti
Everything is easy to find. The chatbox between the customer and the business owner removes my doubts of buying something from this site. This is the best way to find products i need.
Must deal with supplier. Very trustworthy and co-operative. I have been dealing with them for more than 2 years now
Très centant de ma expérience avec le fournisseur qui été très professionnel.
Très bon site alibaba qui assure l acheteur
After placing and receiving my second order from Hero Electronics I am definitely noticing a pattern of good service, good product and quick delivery. I am confident in Hero and their ability to execute and deliver and I look forward to our continued partnership.
The product is great, nice quality and quick shipping. Thank you!
I recommend this seller, for their quick response nice quality products. I love my product.
I am very happy with the fast and professional communication that was there. I will be running out of stock and will place another order soon! Thank you!
Easy communication. The Alibaba Assurance is too easy to use. And the response was fast. I am very satisfied by using Alibaba. It was my first time.
Friendly partner. Prompt reaction.
Good service, good quality products
Responsible seller,
Perfect condition, super protected and very well packed.
Fast and friendly. Very smooth transaction. Products were as stated and will be doing business again in the near future!
The problem I had, to make it clear to those who sell in your web, not to sell with a description of the product and price to subsequently change the price and the components of the product itself, to make them understand that if they send an excellent product then they will sell many.
The system has been complex, but I think I was clear with them, if all the products, once assembled, will work well, I will always work with the same suppliers.
1 er commande avec la chine et je pense avoir trouvé une perle rare Rachel et sa société son juste extra! Suivis client sans aucun probleme! Temps de livraison extra 3 jour! Qualité des produit exceptionnelle! Je souhaite vivement a tout les future acheteurs de faire confiance a rachel et a l entreprise riukoe!
I will rate this company with 5 stars because the item really met my expectation and it arrived right on time as scheduled.
I am very satisfied with Alibaba and with my successful purchase, it is very easy to use and I could find many options to buy from and the best thing is the trade assurance that guaranties that I receive my package or I get my money back.
I placed multiple orders. The service was very professional. All my questions were answered within 24hrs. I was a little nervous being my first order but with trade assurance you can't go wrong. I will definitely order again!
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members