Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The headphones are nice and good, the shipping is so expensive regarding the goods /// 12$ for shipping is a little ever average.
But regardless this point the headphones are nice, good music experience, and the materials are about nice.
Buena aplicación para comprar en china, el producto llega en tiempo y forma.
Muy buena para negocios que se dedican a importar mercancía.
When you don't know the supplier it's a good thing to know you have a disputes resolution process as it keeps everyon honest. A warning for long delivery items, ensure that the disputes process stays in effect long enough, I nearly missed the extension.
Great experience working with Carol. Great communications and very knowledgeable of all the products her company sells. She is the best!
Everything is perfect, one of the best and old website. I wish to do trades here more earlier. Everything have a start and is always welcome a good one. Thanks for the service
Tiffany was very fast in replying.
Everything was find and very fast shipping!
I received 3 pcs of samples of cardboard cloth hangers.
More will be ordered.
Thank you.
Everything is perfect, the product and the services! Shipping is right and in time! Thanks for everything! I will certainly make commands again.
I love how Cherry was so peaceful in helping my first purchase from this company. Both products were very decent. I will be doing more business with her company JUST BECAUSE OF CHERRY
There are still plenty of westerners out there that are intimidated by using Alibaba and communicating (heaven forbid) with manufacturers in China, or other non-english speaking countries. The truth is that I've only ever found the friendliest people there, wanting so much to do good things to build a strong, profitable relationship with you. Now the secret is out. Alibaba makes its platform easy to use and the people make it a pleasure to keep coming back.
I have been doing work with Alibaba.com for years. Very happy with the company. I have had a dispute and they have helped me threw it. But in 10 years of doing work with Alibaba I have only had one dispute.
Great first time experience and looking forward to doing more business with suppliers from this site
Good experence, good sellers, good webpage congratulations i recomended for others buyers, dhl and ups are best options to send to Mexico
I found some very good and reliable supplier from Alibaba.
And this greatly helps me to lower down my purchasing cost.
Ok was an okay experience happy to do more another time. Suggestion, do not force people to do reviews, wait for them to do and you will get better responses
This was my first time using Alibaba to find a Chinese Mfg. For construction mats. The Mfg. Was fast and very thorough with responses to my information requests. Their prices were goods. They gave me a shipping deadline kept to it. The product quality is as described.
I would highly recommend them if your looking for plastic sheeting products.
Svaka pohvala za Basic World (Dalian) Limited/ zahvaljujem se na saradnji...
Nadam se dugoj saradnji!
Alibaba was always interacting thru the whole process and I felt safe because of this. I hope they will be there if any problems arise between shipment time and the deadline for any claims.
Good communication. Fast and very efficient. Cept me up to date on my order. Fast shipment and fast delivery
Found what I wanted. Ordered for the first time and within days the article was delivered. What fantastic service.
Спасибо за отзывчивость! Приятно видеть понимание. Все нравится. ВСЕГДА получаю ответы на свои запросы, так же устраивает качество
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members