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AlibabaReviews 13,118

3.2

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,299
value
1,277
shipping
1,273
returns
740
quality
1,254
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Instant Feedback

202 reviews

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Nevada
1 review
0 helpful votes
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Very helpful
June 6, 2019

During 2 of my our transactions this past few months we ran into 2 different problems. The staff at Alibaba was very helpful in directing us where and how to try and resolve these issues. Both were resolved with all parties being satisfied.

Date of experience: June 5, 2019
Australia
1 review
0 helpful votes
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Very good service
June 6, 2019

Google found alibaba
Very impressed with the service. The nagivation pane and search function is very user friendly. Will continue to explore the website and service

Date of experience: June 5, 2019
Singapore
1 review
0 helpful votes
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Balloon
June 6, 2019

I have found a good supplier from Alibaba, it gives me a lot of choice between the same product, all the supplier is response very fast. It is only very less among them are give a slow response. But overall still consider very good.
Thank you

Date of experience: June 5, 2019
Argentina
1 review
0 helpful votes
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Satisfacción
June 6, 2019

Fue mi primera operación con Alibaba.com y tenia dudas del modo en que se podía operar y la realidad fue que el sistema es muy sencillo y seguro.

Date of experience: June 5, 2019
Florida
1 review
0 helpful votes
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Very Happy
June 6, 2019

Easy and quick to order. Most vendors are okay. Some have bad products so if you're in doubt, don't order.

Date of experience: June 5, 2019
Costa Rica
1 review
0 helpful votes
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Bad Contract
June 6, 2019

All products were excellent, everything came exactly as the picture but the services is regular. They didn't ship on time and that affect my company and when I start reading the contract I notice that nothing makes Alibaba refund your money in a pretty soon time and for me that was really bad.

Date of experience: June 5, 2019
Mexico
1 review
0 helpful votes
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Excelente
June 6, 2019

Al principio dudaba comprar por este medio. Pero a decir verdad, es un método muy seguro y confiable

Date of experience: June 5, 2019
Switzerland
1 review
0 helpful votes
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Very satisfied
June 6, 2019

Very good experience made very professional and without big problems ordered and fast contact. I will continue to order in alibaba and consider my suppliers so make business fun sincerely Miguel Hernandez

Date of experience: June 5, 2019
California
1 review
0 helpful votes
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Silver Jewelry Company
June 6, 2019

Everyone at Shangda is great to deal with... I will continue to use them! I have visited their factory personally and plan to return in the near future.

Date of experience: June 5, 2019
Mexico
1 review
0 helpful votes
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A lot to learn
June 6, 2019

A lot to learn to make shopping for Alibaba an extraordinary routine.

With the complications between the US trade policy with China, Mexicans and Chinese we should improve our trade.

Alibaba can be an excellent option to achieve better trade between China and Mexico. Maybe Alibaba could even give us a training to achieve better and safe purchases through the same Alibaba portal.

Date of experience: June 5, 2019
Florida
1 review
0 helpful votes
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Professional approach
June 6, 2019

Good experience, need more floral patterns with bright colors too in future. Pictures must always be sent individually as sent at the end of transaction.

Date of experience: June 5, 2019
New York
1 review
0 helpful votes
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Effective
June 6, 2019

Alibaba is very effective and an amazing resource. I need to explore it more because it gets a little confusing at times, but it's an excellent and complete website so I can't complain.

Date of experience: June 5, 2019
Romania
1 review
0 helpful votes
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Ice crushers
June 6, 2019

Very helpfull and professional, well pck. Arrived very fast, really good price, the best. Hong kong agent very helpfull, alibaba as well, always willing to help. My bad experience was only with customs, however romania has a lot to catch up when we talk about business and customs.

Date of experience: June 5, 2019
Virginia
1 review
0 helpful votes
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Pleasant Experience
June 6, 2019

This was my first time ordering through Alibaba and I will definitely do so again! The supplier was so pleasant to work with, the product is high quality, AND it arrived with time to spare.

Date of experience: June 5, 2019
Guatemala
1 review
0 helpful votes
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GOOD PLACE TO BUY
June 6, 2019

A lot of awesome products and easy way to place order in any part of the world, good service and fast delivery with safety ways to place an order

Date of experience: June 5, 2019
Germany
1 review
0 helpful votes
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Belt order
June 6, 2019

Super fast with it comes to inquiries and after they received the money, they ship it also... very professional when it comes to business...

Date of experience: June 5, 2019
Utah
1 review
0 helpful votes
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Game changer
June 6, 2019

Alibaba is a game changer for us to be able to buy gifts and handouts for our clients and prospects.

Date of experience: June 5, 2019
India
1 review
0 helpful votes
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I was planning to buy an Auto-refractometer for our eye hospital, i couldn't find one with less price & good quality. I did search for it on alibaba.com & I found many good Auto-refractometers priced low to high. Finally i zeroed in on one product from redsun & found it reliable & also priced less. I did pay through alibaba payment options & i found its safe & secure.

Date of experience: June 5, 2019
North Carolina
1 review
0 helpful votes
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I love the way they keep you updated on every step and always follow up to make sure things are going smooth and you know what is happening.

Date of experience: June 5, 2019
South Africa
4 reviews
0 helpful votes
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Sometimes saving a few dollars is not worth waiting a couple of months, so rather buy whatever you need in your own country, waiting will stress you, only buy from Alibaba if you are selling to friends

Date of experience: June 5, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2036