On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
During 2 of my our transactions this past few months we ran into 2 different problems. The staff at Alibaba was very helpful in directing us where and how to try and resolve these issues. Both were resolved with all parties being satisfied.
Google found alibaba
Very impressed with the service. The nagivation pane and search function is very user friendly. Will continue to explore the website and service
I have found a good supplier from Alibaba, it gives me a lot of choice between the same product, all the supplier is response very fast. It is only very less among them are give a slow response. But overall still consider very good.
Thank you
Fue mi primera operación con Alibaba.com y tenia dudas del modo en que se podía operar y la realidad fue que el sistema es muy sencillo y seguro.
Easy and quick to order. Most vendors are okay. Some have bad products so if you're in doubt, don't order.
All products were excellent, everything came exactly as the picture but the services is regular. They didn't ship on time and that affect my company and when I start reading the contract I notice that nothing makes Alibaba refund your money in a pretty soon time and for me that was really bad.
Very good experience made very professional and without big problems ordered and fast contact. I will continue to order in alibaba and consider my suppliers so make business fun sincerely Miguel Hernandez
Everyone at Shangda is great to deal with... I will continue to use them! I have visited their factory personally and plan to return in the near future.
A lot to learn to make shopping for Alibaba an extraordinary routine.
With the complications between the US trade policy with China, Mexicans and Chinese we should improve our trade.
Alibaba can be an excellent option to achieve better trade between China and Mexico. Maybe Alibaba could even give us a training to achieve better and safe purchases through the same Alibaba portal.
Good experience, need more floral patterns with bright colors too in future. Pictures must always be sent individually as sent at the end of transaction.
Alibaba is very effective and an amazing resource. I need to explore it more because it gets a little confusing at times, but it's an excellent and complete website so I can't complain.
Very helpfull and professional, well pck. Arrived very fast, really good price, the best. Hong kong agent very helpfull, alibaba as well, always willing to help. My bad experience was only with customs, however romania has a lot to catch up when we talk about business and customs.
This was my first time ordering through Alibaba and I will definitely do so again! The supplier was so pleasant to work with, the product is high quality, AND it arrived with time to spare.
A lot of awesome products and easy way to place order in any part of the world, good service and fast delivery with safety ways to place an order
Super fast with it comes to inquiries and after they received the money, they ship it also... very professional when it comes to business...
Alibaba is a game changer for us to be able to buy gifts and handouts for our clients and prospects.
I was planning to buy an Auto-refractometer for our eye hospital, i couldn't find one with less price & good quality. I did search for it on alibaba.com & I found many good Auto-refractometers priced low to high. Finally i zeroed in on one product from redsun & found it reliable & also priced less. I did pay through alibaba payment options & i found its safe & secure.
I love the way they keep you updated on every step and always follow up to make sure things are going smooth and you know what is happening.
Sometimes saving a few dollars is not worth waiting a couple of months, so rather buy whatever you need in your own country, waiting will stress you, only buy from Alibaba if you are selling to friends
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.