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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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This is the first time using alibaba. I was worried about the quality of product.
Better than nothing
A couple of years ago it was near impossible to deal with Suppliers on Alibaba as most could only communicate on WeChat and speak only 1 language. Currently, most speak English and communication via Whatsapp is also possible which brings a totally new dimension of ease in dealing with these suppliers.
I order 3 times in this site and my 1st order got hold by BOC of the Philippines and they charge me a lot because of (under value) which is the sellers fault. Thanks to trade assurance it is included in our contract that i can get a refund if it is the seller faults why i receive big customs/duties taxes. And the rest is good.
I think it is a very good product.
I think that it is a very kind manufacturer because it can be customized.
If you have the opportunity, thank you.
Alibaba is basically indispensible now given the current Global Pandemic. Without Alibaba, we wouldnt have been able to find new suppliers after our old suppliers closed down. And travelling to China persinally is still impossible. But with Alibaba those worries are gone! Our new supplier Quanzhou Juyu Bags Co., Ltd. is also excellent and very accomodating.
If you follow Alibaba's customer safety rules and communicate well with sellers, you'll get what you need at a fair price.
Every thing was perfect, friendly communication, low price, high quality, BUT THE SHIPPING COAST WAS VERY HIGH.
WARNING!
Do not buy equipment from this company! They are liars! Cheaters! Scammers!
I bought a defective pdt with warm & cool steam. The warm red steam does not work. Poor quality! I went through escalating through trade assurance but it's been over a month, & I haven't received any response.
I have lost my trust with alibaba seller. I lost $380 to this company Guangzhou Zhenao. Because of this company. I'm not going to do anymore business with alibaba. Alibaba's TRADE Assurance process does NOT work! Ella Lin, Harry Lin, & Lilly Xu are all cannot be trusted!
It's not a big amount of money, thank goodness! It's the principle of how these people can sleep through the night with their lies
Here's an allegation from this Lilly Xu, who has the audacity to accuse me
"Not machine has problem, just you think it has problem,
We have many other clients bought this Machine, nobody like you and think Machine it has problem,
Machine is good, but i cannot change your idea that you think it's bad,
Honestly, i think you are on purpose, you wanna cheat our Machine and then get money back"
What a scammer!
This company has only been in business for 2 years but already building up awedul reputatio Not machine has problem, just you think it has problem,
We have many other clients bought this Machine, nobody like you and think Machine it has problem,
Machine is good, but i cannot change your idea that you think it's bad,
Honestly, i think you are on purpose, you wanna cheat our Machine and then get money back!"
Oh wow! Unbelievable! They have the audacity to turn around & accuse me
DHL.COM rarely charges extra for shipping. Alibaba always charges for shipping and it is very expensive. I purchased Face Shields since early April. The shipping fee was almost 1500 USD even though the items only cost me 188.00. I had no choice but to take the cheapest format which was by post for 100.00. To date i still haven't received my products.
Bought drone Fimi x8 SE. Arrived in only 11 days during pandemic. Professional and highly recommended! Well done! Thank You!
Good place for entrepreneurs. Simple and friendly contacts! I received the goods I ordered quickly and easily. The goods make a good impression!
I am extremely happy with my order with them. Jasmine has been great; very communicative and accommodating. Communications, processing and shipping were fast and the final product looks great.
This has been my second order and would happily reorder again.
If not an issue about time delivery ( 1 month instead of 15 days) i was giving a 5 stars overall rating. Anyway, the delivery delay issue is mostly due because of Corona. Globally i'm very satisfied of Alibaba & technical ( supplier) service. I get exactly what i expected
Very clear communication, fast replies, solving problems together. The perfect agent is here to help.
Thank you Quick service and great product for the money and they work well. All through this site takes the worries out of buying over seas.
There's a wide range of just about every product you could want to buy, and they provide you with all the information you could ask for
Buying trough alibaba, com, I have find that all is more easy and sure. Is a good place to made profitable bussines.
The sales person was respectful and professional. The lithium cells arrived quickly and in perfect condition.
I bought 2 machines and they are very good i will buy again for sure. I already referred my friend to buy for her restaurant
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members