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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Trustworthy, convenient and quick with quality service by Alibaba are highly appreciated! Thanks Alibaba Team
This Mr Roy Chen is a very trustful and helpful person. About the trade assurance i can`t give you my opinion about that because i didn`t needed to use gladly.
Alibaba is so big because of excellent service to the business community. Making international ordering simple and easy! The world is a better place because of companies like Alibaba!
Have done busniss with Alibaba for the past 6 years.
And never experience any problems with scams or fraud.
Untill 4 weeks ago
The company; s name is ZAB Global Machendise ID: **************.
They have hacked into your system and stole 1500usd from me, by not delivering the goods I have ordered.
They gave false information and have bank account in Turkey.
Yes, I made a mistake not to go via Alibabas pay metode.
I dont expect Alibaba to refund me.
I will appresiate it if can follow this up and take care of the persons.
Because such people is ruining Alibaba' s name and reputation.
My email address *******@gmail.com
Bomba Imports.
Regards.
Leon vd Walt.
Bomba Imports
As a buyer the transaction increases my trust in Albaba buying platform. Will surely use the platform again. Highly recommended
Alibaba allowed me to contact several suppliers for a product I was interested in purchasing. After getting quotes from the suppliers, I chose one and proceeded with making a transaction with the supplier. Alibaba alerted me by email when the supplier or other supplier had left me a message and I was completely informed of the status of my transaction as it progressed. There were many helpful people in first transaction on this webisite and allowed me to do so with minimal effort. This full service website is excellent for making any transaction as it is a high quality operation.
Very good product and very powerful it does what it it suppose to do very easily & quickly clears the air sufficiently
Probably the safest payment platform in the world as you are guaranteed your money back should your order not comply.
I can only say that I had good service and was pleased with the way the transaction was handled. I had some questions at first but received satisfactory replies in good time.
I encountered a very bad experience on Alibaba. I paid $******* on Alibaba through their Trade Assurance. The shipping method in the sales contract is Express. However, the seller failed to do it. I had to wait 2 months to get the goods! We suffered a big loss because of the late shipment. But Alibaba did not help me anything to get the refund or compensation although i submitted all the sufficient evidences. Alibaba promises thousand things if the customers use their Trade Assurance, but when a dispute happens they will not support anything. The dispute process takes extremely long, then finally you will get the answer that you can not get a refund nor return the goods. So stay away from Alibaba if you do not want to lose money!
As a first time user Alibaba I was unsure of what to expect but I am now very happy to say it was a pleasure and wish I had used the site a long time ago. Great communications and very quick turn around times I could not have asked for more. The quality of the product is far better than I expected
We really like this supplier. They delivered high quality product, on time and took great care during the entire process.
We'll certainly work with them again and would recommend their services to anyone interested in EKG Patches.
Alibaba is the only place to go for production and quality assurance for doing business with China. They are a full service company that knows the "ropes" for quality production and financial transactions with a foreign country. Their fees are fair and well worth the service provided.
Loads of helpful people with the very thing that I needed. Good Communication and quick turnaround was what I wanted and received. Thank You!
Buena plataforma, brinda seguriad y te conecta con buenos provedores, muy recomendado usar cada herramienta que brinda. Recomendable.
Very grateful for this option, because it is safe, and it has given me a lot of confidence when making the payment
Alibaba is reliable but very friendly to use. A powerful tool for buyers and sellers. Distance is not an issue anymore.
Spend some time on the instructional videos before you start your order process. I jumped right in and found the process a bit cumbersome. Now that I have gotten more familiar I like it. I have only ordered samples at this point so I can't comment on Trade Assurance but so far so good
We now had our 3rd delivery of parts from this supplier and the part quality is good.
Communication with Zimon in English is clear with fast response.
Delivery times are held and both CNC machined aluminium parts as well as laser cut stainless steel part quality is high.
Many thanks from Knocktop in Scotland
I've placed several orders through Alibaba and have had nothing but great experiences. The products have been GREAT and the customer service is excellent!
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members