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AlibabaReviews 13,768

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,321
returns
772
quality
1,303
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202 reviews

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AE
1 review
0 helpful votes
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Good service
July 21, 2020

Good service
Ever worked with on Alibaba. I would re definitely recommend him to anyone i know. We will do more business again.
Thank you.

Date of experience: July 21, 2020
California
2 reviews
0 helpful votes
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We recently imported a large shipment of tumblers from Zhejiang Lake Products Co., Ltd. in China through Alibaba. We were very impressed with the entire experience.

The delivery was fast and efficient. The tumblers arrived in perfect condition, and the shipping company was easy to work with.

The quality of the tumblers is excellent. They are made from high-quality materials and are well-constructed. We have not had any problems with the tumblers, and our customers are very happy with them.

The tumblers are also beautifully designed. They are simple yet elegant, and they come in a variety of colors. We love the way they look, and our customers do too.

Finally, the service from Zhejiang Lake Products Co., Ltd. was outstanding. They were very responsive to our inquiries and helped us to create a custom order that met our exact needs. We would highly recommend this company to anyone looking for high-quality tumblers with excellent customer service.

Overall, we had a great experience importing tumblers from Zhejiang Lake Products Co., Ltd. through Alibaba. We would highly recommend this company to anyone looking for high-quality tumblers at a competitive price.

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Date of experience: July 20, 2020
Brazil
1 review
0 helpful votes
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I´ve heard about Alibaba but never thougt that you are so good. The shipping was so fast, the information was secure and the product was what I was looking for. Estella, the person who answer me at the seller was so good in care about everything. You are the best!

Date of experience: July 20, 2020
Canada
1 review
1 helpful vote
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Bad parts
July 20, 2020

50% of the time the parts don't and he never refunds and you will spend hours writing to them and these always computerized responses

Date of experience: July 20, 2020
Colorado
1 review
0 helpful votes
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Alibaba Buyer
July 21, 2020

"Great service and great products" from Michael Lu
Quick shipping easy communication and good quality goods.
Thanks

Date of experience: July 20, 2020
Spain
1 review
0 helpful votes
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"Excelente"
July 21, 2020

Thank you very much, I have received my order and everything is perfect, you are a great professional, thank you for all the help you have given me and we will continue to do business together, thank you Bella Chen

Date of experience: July 20, 2020
Mexico
1 review
0 helpful votes
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Excelente
July 21, 2020

Buen servicio, rapido y confiable, y gran variedad de proveedores para poder elegir lo que más me conviene

Date of experience: July 20, 2020
Australia
1 review
0 helpful votes
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GOOD SERVICE
July 21, 2020

Service is easy to find items.It is better if we can sort out items according to supplier prices. Good cheap online web site

Date of experience: July 20, 2020
Georgia
1 review
0 helpful votes
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Excellent Service
July 21, 2020

Pleased with all levels of service and product. Product quality meets my expectation and need. I plan to do business with this company.

Date of experience: July 20, 2020
New Jersey
2 reviews
0 helpful votes
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Like I was told, easy, simple, helpful and very willing to do the right thing.

Excellent customer service, very good language understanding, fast and timely processing and shipping.
Quality of product as expected, the staff and company, exhibited both honesty and dependability.

Date of experience: July 20, 2020
Virginia
1 review
0 helpful votes
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We found what we needed quickly and easily. We got a quick response from supplier with all the information we needed. Great prices.

Date of experience: July 20, 2020
South Africa
1 review
0 helpful votes
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Happy Customer
July 20, 2020

Williamlou is the BEST salesman i ever worked with on Alibaba. I would re definitely recommend him to anyone i know. We will do more business again.
Thank you.

Date of experience: July 20, 2020
France
1 review
0 helpful votes
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étiquetage
July 20, 2020

Il n'y a pas d'étiquette de matériel utilisé pour le pullover ni du pays de fabrication, nous ne pouvons pas travailler comme cela en France.

Date of experience: July 20, 2020
Georgia
1 review
0 helpful votes
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I've made several purchases on Alibaba. So far, each time has been a good experience. The suppliers I have worked with have been excellent and very easy to work with. I will use Alibaba again!

Date of experience: July 20, 2020
Uzbekistan
1 review
0 helpful votes
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Satisfied
July 20, 2020

Good experience. Easy navigation. Fast reaction to inquiry. However, needs more search filters where customers can find appropriate goods

Date of experience: July 20, 2020
Illinois
2 reviews
0 helpful votes
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My 1st transaction
July 20, 2020

I had communication with the supplier from start to finish of the ordering process to the delivery! The items arrived very fast and wrapped up well! I am very satisfied with the quality of my items. The selection and service with this supplier were first-rate! I have tried to order from another supplier but, after several weeks of sending messages requesting confirmation of my pending order no response. Nonetheless, this supplier is awesome and I am totally satisfied!

Date of experience: July 19, 2020
Florida
1 review
0 helpful votes
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Excellent
July 20, 2020

Excellent service, recommended 100%, fast shipping, quality of the product as expected, honesty and conformability

Date of experience: July 19, 2020
Bermuda
1 review
0 helpful votes
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The selection and service with this supplier were first-rate. I have tried to order from another supplier but after 2 weeks of sending messages requesting confirmation of pending order no response. I am batting 500 so will have to wait and see if I will order again. Nonetheless, the goods ordered were great so I am totally satisfied.

Date of experience: July 19, 2020
GB
1 review
0 helpful votes
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The items were dispatched when said, i had communication with the supplier at all times, the items arrived wrapped up well and i was very happy with the quality of my items. I would highly recommend and buy again. 5 Stars *****

Date of experience: July 19, 2020
GB
1 review
0 helpful votes
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How Alibaba has been very helpful from start to end during this shopping trend. The payment method is exceptional in converting the currency and completing the process. The communication with the supplier and how I get notified of unread messages that needs attention is superb. Getting the tracking number to track the item and been able to see it through is out of this world.

Simply BEAUTIFUL.

Date of experience: July 19, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087