website thubmnail of Al Haq Travel

Al Haq Travel

How would you rate Al Haq Travel?
grey star
grey star
grey star
grey star
grey star
Germany
2 reviews
1 helpful vote
Follow Aron R.
Unfollow Aron R.
Send Message
Share Review
Report Review

Awful experience
April 17, 2025

Booked our trip and was left stranded with no accommodation in saudi on eid day.
They use times travel, Alhaq and Al haram travels. All 3 companies are run by the same people

Date of experience: April 1, 2025
GB
1 review
0 helpful votes
Follow S K.
Unfollow S K.
Send Message
Share Review
Report Review

Unprofessional
December 9, 2023

Keep lying and avoiding when they are at fault. Taken money and add fees when they never mentioned anything. Can not even listen to a customer. Ripped another close family off too by charging twice the price

Date of experience: December 9, 2023
GB
1 review
0 helpful votes
Follow Tahir A.
Unfollow Tahir A.
Send Message
Share Review
Report Review

Brilliant and very helpful
September 18, 2023

I was amazed at the level of customer support and appreciation these guys give. Totally supportive and very understanding to the customers needs. Making constant changes to packages to suit all our needs. By far the best price and customer service and piece of mind. Highly recommend Al Haq Travel!

Date of experience: September 17, 2023
GB
1 review
1 helpful vote
Follow Nafeesa A.
Unfollow Nafeesa A.
Send Message
Share Review
Report Review

We booked a family trip to umrah 2 days before the travel ban (due to the pandemic trip was cancelled).
It's been almost 2 years chasing our money. All the agents that work here are in on the scam. They are unprofessional and trained compulsive liars.
If you have been waiting for your money, contact your local police station. Take all the documents and log a theft complaint. Contact ATOL and ABTA. Complain, write emails & call them - don't give up. Call their offices every day ask for your stolen money back, remind the staff they will have to pay in the hereafter. Shameless individuals taking advantage of honest people.

Date of experience: September 13, 2021
GB
1 review
1 helpful vote
Follow Imran S.
Unfollow Imran S.
Send Message
Share Review
Report Review

Umra package
November 5, 2020

This company is a complete fraud. Please please do not book your trip through them as you will never have umra or your money returned. They are incompetent, corrupt and bunch of compulsive liars. I dealt with all of them over last one year including Saad, Umair, Mustafa and last but not the least Ahmad who is elusive and never available to talk. I have finally made a complaint to ABTA about them. Let's hope this agent is fined and banned from operating any further so that they stop cheating customers.

Date of experience: November 5, 2020
GB
1 review
0 helpful votes
Follow Elisha M.
Unfollow Elisha M.
Send Message
Share Review
Report Review

Astagfirullah
May 27, 2022

Al haq is a fraud and a big big liar. Please do not go to this company. I booked a booking for umrah and I payed £650. My flight got cancelled and I still did not get my money. I always kept calling them every single day. Literally everyday and Ahmed, Omar, Mustafa, saad and even Hassan kept saying that they will "call me back or email me". Stop lying. Literally we are going to umrah for a good deed and you are stopping us. What will happen in the hereafter? Allah will ask 'why did you do this to SO MANY PEOPLE' you will then say what? Where will our money be then? And ever "good" (more like fake) comment is actually fake. It is them saying it, you can clearly see on the dates. This is such a rubbish company. Never ever ever buy from this site. Astagfitullah

Date of experience: May 27, 2022
GB
1 review
0 helpful votes
Follow Shunu A.
Unfollow Shunu A.
Send Message
Share Review
Report Review

Umrah package 2024
September 1, 2023

Thank you very much, sister Amna for helping to arrange recently graduated youngsters for a family Umrah 5* hotel with your company. I am looking forward to finalise our family Umrah package booking inshallah

Date of experience: August 31, 2023
GB
1 review
0 helpful votes
Follow Sister zahra T.
Unfollow Sister zahra T.
Send Message
Share Review
Report Review

Assalamoalaikum. Just want to say that Hassan is just awesome he went out of his way to give us what we wanted when we booked its christmas then we went again few months after in ramadhan. He really went out of his way kept in touch throughout subhanAllah such a kind brother and he's made us returning customers even my cousins are hooked to him masha Allah Thankyou Hassan May Allah bless you abanduntly Ameen

Date of experience: August 14, 2023
Pakistan
1 review
0 helpful votes
Follow Hadiakhan H.
Unfollow Hadiakhan H.
Send Message
Share Review
Report Review

I spoke to one of the agent Misbah from Al Haq travels Hajj and Umrah.
Although i didnt booked but the way she treated me it was inspirational.
I will definately book in future when will get off from my work.
Highly recommend misbah from Al haq travels.

Date of experience: September 2, 2023
GB
1 review
0 helpful votes
Follow Lubna A.
Unfollow Lubna A.
Send Message
Share Review
Report Review

Helpful service
February 22, 2019

I have booked my Hajj package with Alhaq travel after contacting different other agencies. I was offered a good package that met our needs.
Thank you to Aisha who has been very helpful through good communication.

Date of experience: February 22, 2019
Aland Islands
1 review
3 helpful votes
Follow HafizFurqan S.
Unfollow HafizFurqan S.
Send Message
Share Review
Report Review

My Umrah journey went smooth with excellent service from Alhaq Travel. Brother Amar was very thorough and polite, all the communication was prompt and on the point. Masha' Allah. I have no hesitation in recommending the company to others.

Date of experience: June 16, 2017
California
1 review
2 helpful votes
Follow Ibraheem A.
Unfollow Ibraheem A.
Send Message
Share Review
Report Review

My mother and I booked via AL-Haq Travel. Brother Saad Offered us a cheap package. He called us many times a day to ask about our journey. He is so detailed oriented and professional. We are so happy with the services we received. Huge thanks to Saad and AL-Haq Travel for such a pleasant experience and providing us great services. Highly recommend to other Muslims.

Date of experience: October 19, 2017
Pakistan
1 review
4 helpful votes
Follow Musadaq R.
Unfollow Musadaq R.
Send Message
Share Review
Report Review

Good service,
August 29, 2017

Our passports were delivered one day before departure to Saudia, waited for almost one week, not very happy with it but overall if I look at the whole journey, It was a good experience. I think I should give a 4 * review to them

Date of experience: August 29, 2017
Denmark
1 review
0 helpful votes
Follow Khuram S.
Unfollow Khuram S.
Send Message
Share Review
Report Review

Sharing a good experience means to give you a good suggestion. My Umrah travel with the Alhaq travel was so satisfying. I believe in experiencing things practically. For you, try it once and then conclude anything.

Date of experience: June 12, 2019
GB
1 review
0 helpful votes
Follow Shamroz K.
Unfollow Shamroz K.
Send Message
Share Review
Report Review

As i'm a diabetic patient, Alhaq travels accommodated me with every good facility include the quality food, traveling and the nearer living. May Allah accept my Umrah and forgive the sins i've ever made. Many prayers to Alhaq travels.

Date of experience: June 10, 2019
GB
2 reviews
0 helpful votes
Follow Osman W.
Unfollow Osman W.
Send Message
Share Review
Report Review

It has been an excellent experience performing Umrah with this agency. They took care of the minute details, kept us informed and were always there to help. My Recommendations are to use the services of the company and you will book with the company on your choice from the next. Bet me. Bless you all.

Date of experience: August 9, 2019
Pakistan
1 review
2 helpful votes
Follow Black B.
Unfollow Black B.
Send Message
Share Review
Report Review

Perfectly planned Umrah
February 7, 2018

Al Haq team never disappoints their customers. Highly appreciate the perfectly planned Umrah for my family. We had a very limited time but they made everything possible in a very convenient way. I am really honoured and will surely select them for my next tour of Umrah/Hajj.

Date of experience: February 6, 2018
GB
1 review
1 helpful vote
Follow FSN B.
Unfollow FSN B.
Send Message
Share Review
Report Review

Amazing customer service
November 2, 2023

I was amazed by the level of customer service these guys provide. Thanks to sister Amna for her time and effort booking us a good package for Umrah. I would definitely recommend Al-haq.

Date of experience: October 2, 2023
Czechia
1 review
5 helpful votes
Follow Faisal I.
Unfollow Faisal I.
Send Message
Share Review
Report Review

WONDERFUL UMRAH JOURNEY
September 11, 2017

I and my wife received brilliant service from Al-Haq Travel. We were dealt with by Hafiz Saad who managed all the things in a great manner. A number of things I would like to mention here: A cheap package was provided according to our needs. The representative was so helpful, professional and always available No worries at all. Transport was on time. Hotels and food both were brilliant. If we could rate 10 stars we would definitely click for 10 stars because of their outstanding services and care they offer to their customers... We highly recommended this company to other Muslim brothers and sisters who want to perform Umrah or Hajj without any hassle.

Date of experience: September 11, 2017
GB
1 review
11 helpful votes
Follow Zarlasht S.
Unfollow Zarlasht S.
Send Message
Share Review
Report Review

Assalamualeikum
All praise be Allah, Alhamdulillah I'm very very grateful to Mustafa, who showed a high degree of competence and professionalism in setting up the trip to the holy land for me and my family. I have completed my booking at an affordable and reasonable price. It is with no hesitation that I'd recommend booking with this company.

Date of experience: November 13, 2019

Overview

The overall reputation of Al Haq Travel is marked by a stark contrast in customer experiences. On one hand, many customers praise the agency for its attentive service, personalized assistance, and the ability to cater to individual needs, particularly highlighting specific agents who provided exceptional support during their Umrah journeys. Conversely, a significant number of reviews express frustration over financial disputes, unreturned funds, and perceived dishonesty, leading to accusations of fraud. This dichotomy suggests that while some customers enjoy a positive experience, others face considerable challenges, indicating a need for improved communication and accountability within the company's operations.

This summary is generated by AI, based on text from customer reviews

service
31
value
30
quality
29
This company does not typically respond to reviews