On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of Al Haq Travel is marked by a stark contrast in customer experiences. On one hand, many customers praise the agency for its attentive service, personalized assistance, and the ability to cater to individual needs, particularly highlighting specific agents who provided exceptional support during their Umrah journeys. Conversely, a significant number of reviews express frustration over financial disputes, unreturned funds, and perceived dishonesty, leading to accusations of fraud. This dichotomy suggests that while some customers enjoy a positive experience, others face considerable challenges, indicating a need for improved communication and accountability within the company's operations.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Alhamdulillah was very satisfied with Alhaq Travel and particularly Umar who was at all times there to help with any issue concerning package booking, Umrah went truly well from start to finish would mention to all my friends in UK.
I recently booked Umrah package for myself and my friends with Al-HAQ travel. Sister Nimra was very helpful and she understood our needs and catered the package accordingly in very reasonable price. I would definitely use their services again and recommend to friends.
It was a lifetime experience to travel with the team of al Hal. From hotels to the transportation from Makkah, Madinah and Jeddah. It was all arranged very well. I hope I'll get the same services in future too.
Those people are based in India, run by non Muslim company. They sell you 4-5 star packages but they buy economy ones from the suppliers which is Ahmed travel. You will stay in the worse hotels. Very soon I will put here photo evidence how they cheat people. Avoid them by all means. Do not look at positive review that have been done by them. They are professionals thieves.
It a fantastic experience of Umrah with alHaq. There were little things to bother but I thing that's just how it all flows. Overall the Umrah went really good.
Competitive prices by Al haq travel and more importantly, great customer service. Will definitely be using their services again in future.
Amazing services throughout the trip to Makkah and Madinah including, customer support given by mam Abeer. She was very professional and helped in booking the amazing Umrah Package. Keep up the good job team.
Al haq is providing best Umrah services, so far the customer support was really good. They were helping us every moment it is highly appreciated. They were very coperative with us just to ensure the convenience of tour.
Initially i was very confused which travel provider to choose for my Hajj trip and finally chose Alhaq travels. Im very pleased with my decision as i have had a very pleasant experience with Alhaq.
I would specially like to thank Brother Ahsan for his unconditional support and cooperation and helping me throughout and making this trip a memorable one for me. He is a star.
Would definately recommend Alhaq and brother Ahsan to all my Acquaintance.
Al Haq travel is great in serving pilgrims. I have booked my Umrah and now this is one of the best memory of my life. I can always say that this was the best voyage of my life and had a great conversation with the team of Al Haq Travel. I will highly recommend their service to all the Muslims in UK.
I'm afraid altho I got excellent service from Jamal after realising that Nimra miss-understood the meaning of GROUP BOOKING.
We wanted a group booking and was reassured that my brother will meet his group at Saudi airport, we then realised Nimras terminology of group booking wasn't a group, ud go single... Really really upsetting felt like we've been cheated.
No refund or compensation was mentioned.
Have explained my thoughts to Jamal. But damage is done.
Jamal was very supportive but that's about it.
Excellent service provided by Ahsan in a very efficient way, keep up the good work, your all. Credit to his organisation
Alhaq travel is seriously making an impact in the Hajj/Umrah travel industry. We choose economic package but it was no less than a luxury for us. Everything was up to the mark and the guide accompanied us was most helpful and friendly. He held us the whole journey and guided us at every moment. I will definitely recommend it to others in my acquaintances.
Jasia FareedAlhamdolila we performed our Umrah It was very blessed Al Haq travel did his best especially Nimrah Shahzadai helped us even came back you should...
Al Haq has arranged a wonderful Umrah journey for my family. Everyone is very much satisfied to their services.
Everything was greatly managed by the team of Al haq travel. I had a comfortable Umrah. They never disappoint their customers. I will travel with them again.
I had a wonderful journey of Umrah. Al Haq travel had arranged it amazingly. The deserve lots of prayers for their efforts.
I had such an awesome experience with this agency in the support of her agent Nimra, god bless her she so supportive and I owe a lot in this journey.
My parents performed umrah in January 2018. I contacted Alhaq travel to arrange umrah journey for my parents. I'm pleased with their services. My parents didn't have any worry throughout umrah. Their customer service team kept in touch with them. Highly recommend from my side.
I am pleased with Alhaq Travel company. Their professional and humble staff arranged my umrah journey and i didn't feel any stress throughout the journey. Thanks to Alhaq Travel.
Get cheap Hajj and Umrah offers by AlHaq Travel to perform Hajj in 2018. We provide luxury facilities at cheapest rates. AlHaq cheapest Hajj and Umrah packages include 5 star hotels and convenient flights at lowest rates.