On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by overwhelmingly negative feedback regarding its educational platform, which customers describe as ineffective and frustrating. Many users express dissatisfaction with the program's design, claiming it induces stress and confusion rather than facilitating learning. Common complaints include poor explanations, a punitive grading system, and a lack of engaging content. Additionally, customer service experiences are often characterized by delays and unprofessionalism, particularly concerning billing issues. Overall, the sentiment reflects a deep frustration with both the product and the support provided, indicating a need for substantial improvements in both areas.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Being a hard-sciences major, I was forced to do "8" hours of ALEKS topics per week. That number is realistically around 15 hours, given that sometimes it can take a full hour to get one topic correct and I was usually assigned 10-16 topics per week, in addition to my other 4-credit classes. The worst part about ALEKS is if you are off by a thousandth of a decimal place or anything similar, it will take away one of 5 of your progress bars for each topic. Oh but if you get two problems correct in a row, you get a double bar filled, so 2 for 1! But if you mess up the third time, it just takes away what you've spent more than 30+ minutes to gain. What is the point of giving me question after question on a topic that you can't even explain if I press the "Explanation" button? I worked so damn hard to get one stupid progress bar, and then it brings me all the way down or even locks me out after a certain number of attempts. My grade right now is at a D, thanks to ALEKS, considering my Gen Chem professor bases 50% of our grade on ALEKS alone. $#*! you, ALEKS. And don't even get me mentioned on Objective Knowledge Checks. These "checks" take 2 hours to complete, and even if you're damn sure you got 90% of the questions right, it brings your pie progress down 10-15% and now you have to redo 40+ topics just to catch up again. This is so detrimental to both my GPA and my self-esteem, as I know these concepts are easier to understand and way less frustrating and complicated than ALEKS makes them out to be. But I need to get them done in order to barely pass the class, and I'm only a freshman. $#*! you ALEKS.
Whenever my teacher can't hep me with a problem at that moment, i try to figure out how to do it by looking at the explanation. Sometimes i understand it and sometimes i don't, which can be a little frustrating, but what turns on my fury the most is when they show you how to do the problem on the explanation and they give you a complete different problem that you solve in a complete different way. Like come on ALEKS! Show me how to do the Mother f***ing problem so i don't brake my computer! I hope all of you who are reading this review are ALEKS workers and can learn how to fix your frickin website! Good day to my fellow students and not to the teachers who make us do this!
AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA AAAAA
Where do i start. The creator of ALEKS is literally the reincarnation of adolf hitler. This website makes me want to travel to Auschwitz and snort the ashes. Because of ALEKS, i cant clean my clothes because i drank all the laundry detergent. If you are a math teacher reading this, do the smart choice and teach in person, not with the $#*! attack called ALEKS. Aleks is responsible for all the 800,000 deaths by suicide each year. Thank you for considering my review.
These lessons don't teach you anything. The only thing it was made for was to turn you brain to mush. The is website need a total make over. Get a better layout and whole set of new different classes that are easy to understand. Not only that I regret pay the $25 dollars cause these courses did nothing but give me depression and anxiety. These course make me feel like I don't know $#*!. Like come on, every time I put in the right answer it always wrong. $#*! this website man.
This iece of $#*! is the cause of depression at our school., edieval torture devices weren't as cruel as this. Especially with corona, it make me want to die.
ALEKS is so hard and confusing I just can't stand it, even the login is just as confusing, to be honest in the videos they don't really seem to be happy, plus every time you fail your "pie" goes down, even if you move to a grade your whole "pie" is gone you work hard and ALEKS makes you work harder.
The entire site of ALEKS should be classified as unconstitutional as it is cruel and unusual punishment. Many schools use this website, which is highly unconstitutional. I would even choose IXL over this absolute piece of sh*t. If you are trying to learn math, don't use ALEKS as it will often decrease your math skills and make you highly depressed.
I would greatly appreciate whoever updates this site to stop subtracting points from the bracket you need to move on to the next topic. It frustrates me beyond belief--just because I get something wrong does not necessarily mean I do not understand the concept as a whole. I just want to move on through my objectives easily without being stuck on one for hours on end (because that has happened.) Also, add more detail into the answers explanation because I feel as if ALEKS tries to trick us in order to be stuck on a topic for longer. It does not explain how or way it got the answer as it did, and it just confuses me more. Thank you.
I hate this. It's incentive is lousy, its problems are indirect, and it takes an entire year to reach 100 percent! I would recommend Kahn Academy, but not this.
I swear I am going crazy. This BS. I take grade 9 math and I have always been top of my goddamn classes for years and now this is messing it up. PLus my teachers make me write all my work for them to get a grade even if aleks says it. How am i supposed o pass a topic whne i pick an answer and they mark it wrong but then i check their answer and ITS THE SAME F$#cking ANSWER.
This motherf******g program is a b**** this is supposedly supposed to help my brain grow but it has only filled my brain with thoughts on how to kill myself. One time around it's one answer, the next it is a completely different f****** answer. I have had it with Aleks, take it down or the world population of teenagers is going to go down by one.
This is the most bull$#*! i've ever had to use in my life. Our teach makes us do 8 topics a week, and every time you open aleks it's like being in hell. HELL it's even worse, you get a question right bing! You get a point! Get one wrong you lose one!? Who ever made aleks or even supports it dropped out of kindergarten and did drugs 'till the age of 29.
ALEKs is the program for my Gen Chem I homework and this site is so disappointing! It takes hours to complete topics due to it 'erasing' your progress if you get one wrong answer, regardless if you understand the topic. And the most frustrating part, is the random knowledge checks that test you on everything you covered. If you dont master a topic on the test you loose all of your progress. These tests take roughly 2 hours to complete by the way. Absolutely terrible format for any class. The only thing ALEKs achieves is frustration and wasted time.
I was born 3 months early so my brain takes longer to develop and understand things, and honestly i wish ALEKS could understand that cuz i am tired of being behind people just cuz im slower. This also makes it harder for me to reach my damn goal so i get poorer grades, just give me a break already. Do not reccomend evern if your damn brain is working the right way.
The only reason my school uses it is because they're locked into a contract with it but they still try to pass it off as "a helpful learning tool for our students". No, stop supporting it with bull$#*! data that you pulled out of your $#*! and admit you made a big mistake. What kind of masochistic person would use this willingly?
I want to die. I was recently diagnosed with major depression and it is because of aleks. I look like my friend trey now because i plucked all of my pubes and i look like a $#*!en sphynx. I forgot to mention i also ate all my pubes because i was stuck in my room the whole night doing aleks. I hope i die
First of all, this thing makes my head hurt and puts a lot of extra stress and my life just goes crazy and my teacher fricken expects me to do 15 topics each topic is like a whole lesson and it is so boring and tedious this thing belongs in you local junkyard stay away at all costs don't even let children near this demon of a sight.
Aleks is trash it dosen, t even help us it just waist our time if i were to rate it 1 throw 10 i will give is a -1.
Answer: Because the ALEKS program is literal hell and we people are just showing our hatred for it
Answer: Most likely.
Answer: Yes deal with it
Answer: Because people want to commit suicide in an original way, and ALEKS is the best way.
Answer: I don't think so but believe me a class action suit would be an improvement
Answer: I paid over $150 for this sumbi**h, I expect it to work
Answer: No i do not think the website owner has issued one but I think the feelings for aleks would be "down the toilet"
Answer: I realize this reply is very late but in case for anyone who needs it: -Let's say you're learning how to use long division. They have 3 questions in it. You master the first one, then go on to the next one. You get the second one wrong, guess what? They punish you and take back your first answer so now you have to answer it again. -How fun! And don't forget the useless knowledge checks!