ALDO

The Aldo branch in Tsawwassen Mills is the worst I have ever visited, horrible customer service and they cheated on my subjects the staff pretended not to know the prices and promotions and when I let them know, they cheated on the recipe, I found it out when I got home, they were so rude and like just want to grab your money from your pocket and then get rid of you.

I had the worst experience shopping at Aldo Canada Vaughan Mill location this evening. They used the tricking scam of 30% to cheat the customer, they put 30% off sign on top of the shoes box which I intended to buy, and the sales girl told me that the shoes I intended to buy had 30% off $120.00, she took me to the cashier who intended to charge me $135.60 tax in without any discount, I mentioned to her that the sales girl told me that there would be 30% off for the shoes I chose, she said that she talked to the manager that there was no discount at all. I mentioned to her that you confused the customers by telling two different stories, and she was mad saying very rudely that you either take it or leave it.
I talked to the store manager who said that she was not the owner of the store, she could not give any discount, and apologized for it. It seemed to me that this location was trying to discount sign trick to cheat the customers.
I will never go to the same store to buy anything again.

Today my boyfriend and I went into Aldo. Without noticing a sign suggesting not to touch accessories, he tried on a pair of sunglasses. We were asked politely by an employee (who admitted the sign was small) not to try them on, so he apologized and put them back. My boyfriend then decided he wanted to buy the same pair he'd already touched as well as another pair as there was a 2-for-1 deal, so he decided on a second pair. I suggested that since he was 100% intending to buy them, he might as well try them on. Then a different employee who had been watching us the whole time told us to immediately leave the store after trying on the second pair. We tried to explain that we were going to buy the sunglasses and therefore didn't see the harm in wearing them, but he dismissed our plea and repeatedly told us to leave. We continued to tell he we wanted to buy them and we would take the display ones so he could replace them with a fresh set from the back. He then called us 'ignorant' for touching the glasses despite being told we couldn't. We literally still wanted to buy the glasses despite having the worst customer service experience ever but were denied by this employee. He refused to hear us out and then proceeded to called security. We would not recommend going to the West Edmonton Mall Aldo.

I shopped for a bag. It was perfect and Rolla was super helpful to me. Thank you Rolla and Aldo for your great products and customers services

Their quality is not at all good and even their return policy. They mention that they have 60 days return policy but they don't really mean it.

A bag I bought for 150 SGD six months earlier broke and when I went back to ask if they could help me with this problem, Alyssa in Aldo Singapura plaza immediately informed me that a recent change of management meant that they are not responsible for any problem that occurred with a product that was purchased before the change.

NO recommendable Aldo's Shoes! The shoes began to grind when I tried them on with my night-out dress, never used to wear, I went back to the store and try to return and they said no, the manager was so rude to me and ask me to call the customer service, ATX total NO NO NO recommendable!

Robson store people is very unprofessional, I complained about a shoe that I bought 2days ago and I had a blister on my foot from wearing it once, anyway I didn't want a refund but I want to get a different one so they try to convince me that it will be okay so I left and will never be back

Saw a necklace that I liked and placed an order. Money was deducted, confirmation email received... only to receive an email a few days later that they did in fact did not have the item in stock anymore and that my refund would be issued within 10 working days. A few weeks later I went back to the site to see what was happening with the order when I spotted the item again and wow! It was available again. Again, placed an order, payment was deducted from my card and confirmation email was received. Only to get yet another email to state that the item was no longer available and the amount would be refunded.
It has been weeks and weeks now, no refund on either of the two orders and yes; the item is still listed as available and ready to be purchased. Why, oh why would they continue pretending that the item is available unless they were trying to milk their online customers out of money...!?!?!?!
My email has not been responded to and the customer service contact number had me wait 45minutes + after which I could not wait any longer.
Please, please, NO NOT USE THIS COMPANY!

Place order online for some boots I needed for work. Paid using Afterpay and then got directed to an error page refresh still said error so safe to assume my order didn't go through. Placed another one using a different method of payment to avoid the same issue (maybe it was Afterpay?) Checked my email see that I now have two orders confirmed coming out my bank account for the same item. Tried to get help with this issue hoping they could cancel one of the orders. Nope. They disabled their email line and their customer service doesn't open on the weekends at all. So basically I'm stuck paying for the duplicate. Wait til Monday when they reopen to see if they could actually help as per customer service job description and as someone who also works in the industry request they RTS the pkg as it was a duplicate. Customer chat agent says no they can't do anything or won't even though it was their website that malfunctioned. The whole time during the chat I kept getting error messages being sent from their end under the agent's name Jasmine. So basically confirms their website barely functions and is a scam. At the end of that unbearable chat they ask me to fill in a survey so I can win a $259 gift card for my experience. Dead. What a bunch of clowns. If they don't fix this they going bankrupt a second time. Cuz that was not customer service … what did they offer except no? We won't help you even though this order mess up was Aldo's responsibility,

I purchased a purse online November 26,2017. Received an email stating Purse will be at the store in Las Vegas_Meadows Mall got there and Purse was not there. Talked to some young girl with braces claiming the order wasnt there and would have to come back tomorrow. When I requested a refund she then snapped gave me attitude rolled her eyes. You honestly think I want to come back tomorrow after getting attitude? I live across town and figured since Im off late ship it to the store and not receive at home since I work late hours. Ive tried calling this store and the phone has been ringing for hours if not busy: I contacted the Mall Mangaement to see if they had another number spoke to Kathleen and was very helpful. She was nice enough to send Security down to the store and come to find out the phone has been down for months after reading the reviews from June. Who doesnt follow up on things like that? You are losing customers! Management is obviously not involved, no way. If you were,(RUBY) you would send an A TECH to see whats going on. I contacted the 1800 number and some big headquarters person is suppose to contact me.

I visited an Aldo store this afternoon in Bay terrace in Bayside and they made me feel discriminated against when I asked in English if I could use a coupon that I had, she told me that she did not understand me and called the man who at that moment arrived with deliveries of ups and she told him look if you understand him I don't speak Spanish, I'm was talk in English they didn't help me with the sizes for laughing with the ups delivery man

For some reasons No matter how much I get frustrated with Aldo overrated prices & inferior quality materials, silly me always end up buying again from them regardless... Cause yes one thing they do always have on point is some trendy styles... Their design team is for sure the only reason why they still in business to this day since all other aspects of the brand is at 0.
Each time I end up mad at myself to overlook the mediocre quality of their products. Most often than not shoes are uncomfortable af... Without mentionning the exaggerated price tag that comes with it. This brand doesnt value AT ALL their customers they just want money & always fail to deliver the lowest standards for their products.
Over the past 10 years i bought regulary from them and always kept my frustrations silent but today i had enough.
They make online shopping experience horrible by not even hiring models to atleast pose with their shoes lol thats how much greedy is Aldo. Hope im done with them for real this time.
But If im honest with myself thats probably not my last time purchasing some Aldo.
I must admit that im a fashion slave i guess But at least things are said

My husband has always loved buying shoes from Aldo's he has been a loyal customer for years. Recently he ordered 2 pairs of boots he loved one in brown and one in black. When we received the black boots they were very damaged the bottom of the shoe wasn't even connected to the shoe and the shoes looked like they had been worn multiple times they were very dirty. We drove 2 hours to exchange the shoes we went to city creek in Salt Lake City, Utah the girl that helped us said she was the manager. She didn't seem at all sorry for the shoes we had received and actually said this happens sometimes. So "sometines" customer get damaged shoes? And she said yes! She than said she was willing to give us 10% off of our next purchase. 10% really? We just drove 2 hours to exchange these shoes waited 2 weeks to receive the shoes and now we are about to wait another 2 weeks to receive the shoes. I told her I wanted her to call the corporate office and send them a picture of the shoes so this doesn't happen again to anyone else. And than she said ok I will give you 20 % off of your next purchase I think she just said that so she didn't have to do all the work of sending the picture and writing or calling the corporate office I am so upset with this company and I told my husband to never order from them again. We will take our money else where from now on. The worst customer service and seems like they didn't really care about how damaged the shoes were

Well, my card gave me 15% and Aldo gave me another 20 if I bought 3, and I'll tell ya, I wish I'd bought none. Nothing is true-to-size in my batch, and it's all going to the Salvation Army. The first, the toe came to a point, which isn't my style at all, and who knows, maybe it didn't seem too pointed online. But these were for a skinny foot to start with, and became narrower in a painful way until it reached the impossible tip. The second pair are a sneaker-type, but the upper heel of one was separated from the inner part. It wasn't a rip, it was a flaw. These are really too tight anyway. The 3rd pair came last, and to be truthful, they've been on the floor beside me for 3 weeks and I haven't even bothered myself with them. THAT'S FAITH IN MANUFACTURING!
I should've known if the cards are giving out percentages, that the products just aren't moving, and usually for an obvious reason. If you find yourself at their site, look around if you must but, take it from this guy thrice burnt -- click the hell outa there and go find a name you can go with.