Alaska Car Transport

To spare you the long tale here are the highlights…

- Estimator tool works to the nearest state capital so 10+% up charge to actual location.

- If you ask for a Monday morning pickup they will show up Saturday Night without a phone call or any indication of a realistic time via email.

- Your vehicle will be transported to Seattle via the cheapest transit so in my case my car was peppered with sand and gravel inside and out making it hard to identify damage.

- At the port there is a large stack of papers with the contact information to submit a claim for Alaska Car Transport and there are no other stacks for other companies... maybe a coincidence, but I think otherwise.

- A claim needs to be filed within 10 days and have 2 professional repair estimates so don't pick up your car around the holidays like me unless you preemptively scheduled appointments while you car was in transit.

So if you hate money and your car this is the company for you.

Gave me the impression they would have my car to its destination in 3 weeks. It hadn't moved an inch in that time. They are virtually impossible to contact. Unless you absolutely have no choice, I suggest another carrier. ANY other carrier. Worst experience of my life.

So far very good, until entire transport takes place. It is hard to rate a 5 until everything is said and done.

THEY LOST ARE CAR THEN TWO WEEK LATTER THEY CHARGED US MORE MONEY BEWARE DISHONIEST RAN COMPANY VERY DISHONIEST

Attempted to ship a car with Alaska Car Transport in early April. After dropping my car off on April 14th (when we scheduled), the car was transported from Fairbanks to Anchorage on the 18th where it sat, forgotten about, until I made a facebook post calling them out on April 28th, the date that it was supposed to be delivered to Washington. Immediately after I made the post, a friend went to the port to check on where it is and found them push starting my car (After they killed a brand new battery). The shipping personnel drove my car to the inspection facility and around the port, all captured on video, then contacted me stating that my vehicle was non-running and inoperable, stating that they would not ship the car without an additional $1400 fee for the vehicle not running. I will update this review as updates come, but as of right now they are refusing to ship my vehicle and are holding it, as well as the money I initially paid, hostage until I pay this ridiculous extra charge.

Received our car damaged and never answer our phone calls about our complaint. Will never recommend this company.

If I had done my research and read the reviews beforehand I wouldn't have gone with this company. As most of the reviews have stated, their communication or getting ahold of them is horrific. It took 2 days to get a call back and then a second time I waited on hold for an hour to talk to someone. Much of the information I was given about dropoff, ship times, and pickup was incorrect. I was told several times I needed to have my vehicle dropped off prior to 1130 Weds to be on that evenings barge. If I'd have known the odds of not making the barge, which is what happened, I would not have gone to the considerable trouble and expense to change plans to have the vehicle delivered 1st thing that Weds morning. I get it that things don't always go as planned and out of ACT's control but misinformation or lack of information was abundant on their part. It would be so easy to improve what 90%+ of the complaints are about this company, communication and/or customer service, but either they aren't reading these reviews or just don't care. I will be shipping another vehicle next month but will definitely be calling someone else.

Called to get rate quote to ship enclosed trailer; was told they are only shipping cars and the customer support representative hung up on me. Very rude and unprofessional. I have no issue with them being unable to support my request, but do so in a professional manner.

Good except why do I have to call and fill out a reservation request online? I should either do one or the other, not both.

During my research on best value, I found a reputable company that offered veterans and active duty military free shipping on personal effects in a vehicle. This made the cost of going with them significantly lower than the quote I received from Alaska Car Transport. As a veteran, I greatly appreciate their willingness to honor those men and women who are serving or have served their country. Therefore I called and cancelled my order.

Additionally, when I did make calls to discuss shipment question, pricing, etc., I found when I was able to get a person on the phone, the customer service agents were very terse and borderline impatient as if their paychecks depended on how quickly they could put customers on hold or hang up. For a specific example, I called *******828 and the call was promptly answered. When I inquired about an email address to provide "valuable feedback and customer insight to help improve their processes" per the email from Shopper Approved, I was quickly put on hold. After ten minutes, I disconnected.

Shipping my Camaro was estimated to be 2-3 weeks. I am a month past the estimated delivery and can't get a strait answer when my car will get here. Over 4K for a service that hasn't come close to what they advertise. Called 2 weeks ago for an update and they "were working it" and would call me in a week. Called today and the supervisor was "on the phone with the carrier" and they will let me know when there is an update. Wish I would have picked another company. At this rate it would be cheaper and faster to fly in, rent a U-Haul with a car carrier and drive it home.

The star was only because 0 stars wasn't an option.
Don't waste your money with this company.

DO NOT use this company! A HUGE lack of communication exists! After initial booking is completed there IS NO COMMUNICATION! We shipped our car from Oregon to Alaska and seriously believed we would never see the vehicle again! We were not notified when the vehicle was put aboard the barge or when it left port. We were not notified when the vehicle was ready for pick up in Alaska, or even if it had reached Alaska, all of which was stipulated in the contract to be done. Several days after the scheduled pick up date I was determined to stay on hold on the phone until I got someone. Three hours later an indignant lady answered saying the vehicle had arrived in Alaska but she didn't know when we could pick it up. We had just driven 300 miles from Valdez to get the vehicle! The indignant lady said the company had been emailing us regularly to keep us informed, but we did not receive even one email! Arriving at their office, after negotiating the gestapo like security check points, we politely asked for our vehicle. A very friendly gentleman said the car had been there 5 days & he had been waiting for us to claim it! NEVER, BUT NEVER USE THIS COMPANY!

Very easy experience. I would recommend this company without hesitation. In fact, I was so satisfied that I'm using Alaska Car Transport to ship my other vehicle
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I was extremely disappointed with my vehicle movement by Alaska Car Transport. My vehicle expeditiously moved from Alaska to Washington as discussed with the consultant I worked with. It then sat at the port for 14 days before it was picked up for truck movement to my final destination.

On the Alaska Car Transport website, the average time of movement from my departure location to my final destination, is 13 days. My vehicle sat at the port for more time than the total average shipment time.

When I decided to use Alaska Car Transport my consultant informed me delivery times are estimates. Because of that, we agreed to drop off my vehicle earlier than planned to ensure it was delivered by the date I required it. As mentioned, the vehicle sat for 14 days with no update from the company or the transportation provider. This caused me to have to change work / personal plans to accommodate the late delivery of my vehicle.

Alaska Car Transport's cost to move my vehicle was high, but the counselor was confident my vehicle arrival timeline would meet my needs. Had I known how slow the movement and delivery would be, I would have used another company. The service was most certainly not worth the cost.

I do not recommend using this company.

Absolutely horrible company to try and work with. Took me a week to get someone on the phone; they keep you in a phone loop, have a receptionist pick up once out of every 5 or 6 phone calls, and only after the receptionist sends a message to the booking manager does someone call you. Then, after a week of trying, someone calls, gives their name, says they can't help, then hangs up you. That's it. I call back to speak with a manager about the experience and the receptionist won't let me.

Absolutely disgusting. I have worked in customer service before and understand policies cannot be controlled by the employees. Their behavior was their choice though and they treated me horribly.

User friendly order site, calls to speak with you confirming what is going to happen with your vehicle. Date to expect the delivery. So far really nice, and now. I am so excited to finally be getting my car

They were supposed to pick up the car at designated residence in San Diego county. On the day of pick up I was asked to drop it off at a different location and take an Uber back. It was a last minute hassle having to argue with the driver. Alaska air transport was one of the higher quotes I received Hoping the service would be better. It was always difficult to communicate with them as well. The car arrived in Anchorage on time and retrieving it was simple.

ACT is a brokerage, not the actual shipping company.
I requested and received a quote for car shipping to Alaska. When I dropped car off at shipping dock, there were no ACT personnel present. No one to take payment, and no one to complete shipping papers. The clerk at the shipping company was very helpful and advised me of the previous complaints and issues with ACT.
When contacting ACT, I was told that I failed to complete shipping documents. I told them that there was no ACT rep there. The ACT REP ON THE PHONE BECAME THREATENING AND BORDERLINE VIOLENT. I informed them I did not want to do business with them and to return my car. The ACT personnel told me no, the car would be shipped whether I wanted to ship or return it. I had no choice in the matter. I called the shipping company direct and they told me that ACT has to authorize them to stop the shipment. ACT refused to return my car. Now Im told that I cannot get my car when it arrives unless agree to hold them harmless from any damage and sign a waiver. I contacted a local contract lawyer and she advised me to not talk with them until I inspect the car. ACT informed me I can not inspect the car until I sign their hold harmless waiver. They also informed me they will charge me $50 day for storage and dispose of car after 30 days.
This has turned into a nightmare. Don't make the same error I did. Deal directly with the shipping company and not a brokerage.

This is my second time shipping with Alaska Car Transport. The first time was great and I didn't have any problems. This time a $250 yeti cooler was stolen from my vehicle. Items inside the vehicle are not covered by insurance and obviously no one will take responsibility. So I'm out a cooler. At least my car came in good condition.

I have shipped my car 3 times with them and each time they were courteous and prompt. Good experience!!

I called to find out information about them shipping my SUV from Alaska to Seattle. They provided all ins and outs about shipping with them. They suggested to book the reservation without obligation as long as I would call back before a certain date to make changes. 4 days later my wife found a cheaper and better company to ship our vehicle with. So I called them back to cancel my booking reservation and I was placed on hold more than 2 hours. Next, I had my co-worker call them from his phone and they answered instantly. I answered and told them I wanted to cancel my booking reservation and they started questioning why I was canceling. I told them we found a cheaper company and the agent was in denial and hung up the phone. I called back and once again no answer. It looks like they screen there phone calls. I went inside and called them from a different number and once again instantly they answered. I explained myself to this agent what had happened and he said I was the problem because I had already spoken to previous agents. I explained they hung up on me and asked him to please not hang up on me. He took my number to pull up booking and saw notes from previous agent that I had found a cheaper company. After this the agent hung up on me.

Terrible, you charged too much and gave the wrong date of the arrival. I had to call the shipping company myself to verify my car had arrived. No call back and terrible customer service. I will not be using this company again and I am telling everyone I know not to use it as well as leaving a terrible review on all internet sites I can find. ........terrible service and a rip off.

The only complaint I have is that the cost to transport my vehicle increased after I had already received a price. This was because my vehicle was not along one of the freeways. I could have understood that except I clearly told Alaska Car transport the location of my vehicle prior to receiving a cost.