Alaska Car Transport

My jeep was in transit for almost a week. I was able to load up to 250 lbs of personal belongings in my auto, for a fee of $1.15 per pound. Everything went well, my only complaint was that when I received my jeep, there were all sorts of dings and scrapes and the guy handing my jeep off to me seemed extra annoyed that I had questions about all those scrapes. He also tried to tell me what scrapes where there before it was in their care, as if I don't know my own vehicle. So I guess when you pay a little more for Matson or pasha, it's because they take better care of your vehicle. I had no clue my nice wrangler would have dings chips and scrapes ALL over the place. Never using them again. The good? It was fast. The bad? Well, if you've read this far…

I have had an extremely upsetting and disappointing experience shipping my car with Alaska Car Transport. I worked diligently to select shipping dates that worked with my own move timeline, and bent over backwards to deliver my car to the port during the narrow windows of business hours (work hours for me too!) that they allowed. Then, without my knowledge or consent, my car was shipped a whole week early, throwing off the entire timeline and putting me at insurance risk as the car is now out of the state where it's insured before my new insurance kicks in. Furthermore, I am now being assessed storage fees for having the car at Alaska Car Transport's facility, which is exactly what I planned so carefully to avoid. To add insult to injury, the initial person who helped me, Zack Zangle, has completely ghosted me, and the person who I was passed off to, Lana Ramis, has been extremely inflexible and insensitive; my questions have not been answered (why was my car shipped early? Why am I being charged for storage on a timeline that I never consented to?) and the responses have put me in tears with every email exchange. I am upset beyond words. This company has treated me -- a customer who paid them thousands of dollars and entrusted them with my brand new car -- like absolute trash. I am terrified to see the condition of my car tomorrow when I pick it up... which I can't do until I pay them more money for storage, of course. I am SO upset. I will never ever use Alaska Car Transport for anything again and I will warn others.

I shipped a Subaru Forrester from Tacoma to Anchorage and it cost $3000. I planned my return to Alaska the day after I was told my car would be available for pick up. When I arrived back in Alaska, I called Alaska car transport and was told my vehicle hadn't even left the port in Washington yet. I was stranded in Anchorage and it ended up costing me hundreds of extra dollars. The vehicle didn't arrive until two weeks later than I was told it would.

To spare you the long tale here are the highlights…

- Estimator tool works to the nearest state capital so 10+% up charge to actual location.

- If you ask for a Monday morning pickup they will show up Saturday Night without a phone call or any indication of a realistic time via email.

- Your vehicle will be transported to Seattle via the cheapest transit so in my case my car was peppered with sand and gravel inside and out making it hard to identify damage.

- At the port there is a large stack of papers with the contact information to submit a claim for Alaska Car Transport and there are no other stacks for other companies... maybe a coincidence, but I think otherwise.

- A claim needs to be filed within 10 days and have 2 professional repair estimates so don't pick up your car around the holidays like me unless you preemptively scheduled appointments while you car was in transit.

So if you hate money and your car this is the company for you.

Gave me the impression they would have my car to its destination in 3 weeks. It hadn't moved an inch in that time. They are virtually impossible to contact. Unless you absolutely have no choice, I suggest another carrier. ANY other carrier. Worst experience of my life.

I purchased my transport about a month before the pickup date. There was zero communication between myself the company or the driver until less than 24 hours before pickup. If I called there was a 3-4 hour hold time and the customer service would often hang up on me. Also my vehicle showed up almost 3 weeks late and was in TERRIBLE condition. I ended up having to sell my car and never got a call from Alaska Car Transport telling me my vehicle arrived.

This is my second time shipping with Alaska Car Transport. The first time was great and I didn't have any problems. This time a $250 yeti cooler was stolen from my vehicle. Items inside the vehicle are not covered by insurance and obviously no one will take responsibility. So I'm out a cooler. At least my car came in good condition.

Shipping my Camaro was estimated to be 2-3 weeks. I am a month past the estimated delivery and can't get a strait answer when my car will get here. Over 4K for a service that hasn't come close to what they advertise. Called 2 weeks ago for an update and they "were working it" and would call me in a week. Called today and the supervisor was "on the phone with the carrier" and they will let me know when there is an update. Wish I would have picked another company. At this rate it would be cheaper and faster to fly in, rent a U-Haul with a car carrier and drive it home.

The star was only because 0 stars wasn't an option.
Don't waste your money with this company.

Attempted to ship a car with Alaska Car Transport in early April. After dropping my car off on April 14th (when we scheduled), the car was transported from Fairbanks to Anchorage on the 18th where it sat, forgotten about, until I made a facebook post calling them out on April 28th, the date that it was supposed to be delivered to Washington. Immediately after I made the post, a friend went to the port to check on where it is and found them push starting my car (After they killed a brand new battery). The shipping personnel drove my car to the inspection facility and around the port, all captured on video, then contacted me stating that my vehicle was non-running and inoperable, stating that they would not ship the car without an additional $1400 fee for the vehicle not running. I will update this review as updates come, but as of right now they are refusing to ship my vehicle and are holding it, as well as the money I initially paid, hostage until I pay this ridiculous extra charge.

Three things you can count on with this company. (1) Your vehicle will be transported as scheduled. (2) Your contractually agreed upon price will increase by 10%. (3) Communicating is impossible unless initiated by the company.

Called to get rate quote to ship enclosed trailer; was told they are only shipping cars and the customer support representative hung up on me. Very rude and unprofessional. I have no issue with them being unable to support my request, but do so in a professional manner.

I used Alaska Car Transport twice in the past and had great service but this last time was just ok. The driver picking up my vehicle did not show up on time so I had to reschedule all of my other moving plans. I was told I would be updated if any changes but I had to reach out to find out what happened. I didn't get a response until after the driver came and got my vehicle but the lady didn't have the status update on my vehicle when she reached out initially. Since my vehicle was late being picked up I had to pay extra money to rearrange my travel plans. I've called several times but the wait times are so long these days it's hard to get someone on the phone. I cant be on hold for a half hour while I'm working. I've sent a couple emails requesting some sort of compensation and have gotten no responses back. They were quick to take my money but can't be bothered to reply to emails. I need to move a vehicle next year and I promise you I will not be using Alaska Car Transport. They charge entirely too much money to receive subpar customer service.

Absolutely horrible company to try and work with. Took me a week to get someone on the phone; they keep you in a phone loop, have a receptionist pick up once out of every 5 or 6 phone calls, and only after the receptionist sends a message to the booking manager does someone call you. Then, after a week of trying, someone calls, gives their name, says they can't help, then hangs up you. That's it. I call back to speak with a manager about the experience and the receptionist won't let me.

Absolutely disgusting. I have worked in customer service before and understand policies cannot be controlled by the employees. Their behavior was their choice though and they treated me horribly.

If I had done my research and read the reviews beforehand I wouldn't have gone with this company. As most of the reviews have stated, their communication or getting ahold of them is horrific. It took 2 days to get a call back and then a second time I waited on hold for an hour to talk to someone. Much of the information I was given about dropoff, ship times, and pickup was incorrect. I was told several times I needed to have my vehicle dropped off prior to 1130 Weds to be on that evenings barge. If I'd have known the odds of not making the barge, which is what happened, I would not have gone to the considerable trouble and expense to change plans to have the vehicle delivered 1st thing that Weds morning. I get it that things don't always go as planned and out of ACT's control but misinformation or lack of information was abundant on their part. It would be so easy to improve what 90%+ of the complaints are about this company, communication and/or customer service, but either they aren't reading these reviews or just don't care. I will be shipping another vehicle next month but will definitely be calling someone else.

Shipping with ACT was a stressful experience and several things went wrong. All of these had to do with their team's lack of communication. I shipped my car in June. Calling them for a booking was quick, but trying to get a hold of them for questions afterwards was impossible. When I initially booked with them, I was told I could bring my car on Tue, one the the reasons I specifically chose this company as I had a big exam on Mon and wanted to pack after. When I called to clarify a different question, another rep told me I had to bring it on Monday, and so not only did I have to pack the day before the exam, someone else had to bring in my car. Drop off was fine, but I was promised emails about when the car was received/ at sea/ arrived and I heard nothing! I was initially told that my car would be available one day after arrival. When my car was supposed to be available for pickup, I called customer service and was told I would have to wait 1-5 days for final inspection and there was nothing they could do for me. I couldn't wait that long as I needed the car for work. Finally I squeezed out the direct number to the port but got no reply. In the end I just showed up and luckily Matson, their shipping partner, was able to get my car to me. I will never book with ATC again and go directly through Matson next time. The only reason this isn't a 1 star review is because my car wasn't damaged.

I was extremely disappointed with my vehicle movement by Alaska Car Transport. My vehicle expeditiously moved from Alaska to Washington as discussed with the consultant I worked with. It then sat at the port for 14 days before it was picked up for truck movement to my final destination.

On the Alaska Car Transport website, the average time of movement from my departure location to my final destination, is 13 days. My vehicle sat at the port for more time than the total average shipment time.

When I decided to use Alaska Car Transport my consultant informed me delivery times are estimates. Because of that, we agreed to drop off my vehicle earlier than planned to ensure it was delivered by the date I required it. As mentioned, the vehicle sat for 14 days with no update from the company or the transportation provider. This caused me to have to change work / personal plans to accommodate the late delivery of my vehicle.

Alaska Car Transport's cost to move my vehicle was high, but the counselor was confident my vehicle arrival timeline would meet my needs. Had I known how slow the movement and delivery would be, I would have used another company. The service was most certainly not worth the cost.

I do not recommend using this company.

DO NOT use this company! A HUGE lack of communication exists! After initial booking is completed there IS NO COMMUNICATION! We shipped our car from Oregon to Alaska and seriously believed we would never see the vehicle again! We were not notified when the vehicle was put aboard the barge or when it left port. We were not notified when the vehicle was ready for pick up in Alaska, or even if it had reached Alaska, all of which was stipulated in the contract to be done. Several days after the scheduled pick up date I was determined to stay on hold on the phone until I got someone. Three hours later an indignant lady answered saying the vehicle had arrived in Alaska but she didn't know when we could pick it up. We had just driven 300 miles from Valdez to get the vehicle! The indignant lady said the company had been emailing us regularly to keep us informed, but we did not receive even one email! Arriving at their office, after negotiating the gestapo like security check points, we politely asked for our vehicle. A very friendly gentleman said the car had been there 5 days & he had been waiting for us to claim it! NEVER, BUT NEVER USE THIS COMPANY!