Alaska Car Transport

During my research on best value, I found a reputable company that offered veterans and active duty military free shipping on personal effects in a vehicle. This made the cost of going with them significantly lower than the quote I received from Alaska Car Transport. As a veteran, I greatly appreciate their willingness to honor those men and women who are serving or have served their country. Therefore I called and cancelled my order.

Additionally, when I did make calls to discuss shipment question, pricing, etc., I found when I was able to get a person on the phone, the customer service agents were very terse and borderline impatient as if their paychecks depended on how quickly they could put customers on hold or hang up. For a specific example, I called *******828 and the call was promptly answered. When I inquired about an email address to provide "valuable feedback and customer insight to help improve their processes" per the email from Shopper Approved, I was quickly put on hold. After ten minutes, I disconnected.

If I had done my research and read the reviews beforehand I wouldn't have gone with this company. As most of the reviews have stated, their communication or getting ahold of them is horrific. It took 2 days to get a call back and then a second time I waited on hold for an hour to talk to someone. Much of the information I was given about dropoff, ship times, and pickup was incorrect. I was told several times I needed to have my vehicle dropped off prior to 1130 Weds to be on that evenings barge. If I'd have known the odds of not making the barge, which is what happened, I would not have gone to the considerable trouble and expense to change plans to have the vehicle delivered 1st thing that Weds morning. I get it that things don't always go as planned and out of ACT's control but misinformation or lack of information was abundant on their part. It would be so easy to improve what 90%+ of the complaints are about this company, communication and/or customer service, but either they aren't reading these reviews or just don't care. I will be shipping another vehicle next month but will definitely be calling someone else.

Shipping with ACT was a stressful experience and several things went wrong. All of these had to do with their team's lack of communication. I shipped my car in June. Calling them for a booking was quick, but trying to get a hold of them for questions afterwards was impossible. When I initially booked with them, I was told I could bring my car on Tue, one the the reasons I specifically chose this company as I had a big exam on Mon and wanted to pack after. When I called to clarify a different question, another rep told me I had to bring it on Monday, and so not only did I have to pack the day before the exam, someone else had to bring in my car. Drop off was fine, but I was promised emails about when the car was received/ at sea/ arrived and I heard nothing! I was initially told that my car would be available one day after arrival. When my car was supposed to be available for pickup, I called customer service and was told I would have to wait 1-5 days for final inspection and there was nothing they could do for me. I couldn't wait that long as I needed the car for work. Finally I squeezed out the direct number to the port but got no reply. In the end I just showed up and luckily Matson, their shipping partner, was able to get my car to me. I will never book with ATC again and go directly through Matson next time. The only reason this isn't a 1 star review is because my car wasn't damaged.

I was extremely disappointed with my vehicle movement by Alaska Car Transport. My vehicle expeditiously moved from Alaska to Washington as discussed with the consultant I worked with. It then sat at the port for 14 days before it was picked up for truck movement to my final destination.

On the Alaska Car Transport website, the average time of movement from my departure location to my final destination, is 13 days. My vehicle sat at the port for more time than the total average shipment time.

When I decided to use Alaska Car Transport my consultant informed me delivery times are estimates. Because of that, we agreed to drop off my vehicle earlier than planned to ensure it was delivered by the date I required it. As mentioned, the vehicle sat for 14 days with no update from the company or the transportation provider. This caused me to have to change work / personal plans to accommodate the late delivery of my vehicle.

Alaska Car Transport's cost to move my vehicle was high, but the counselor was confident my vehicle arrival timeline would meet my needs. Had I known how slow the movement and delivery would be, I would have used another company. The service was most certainly not worth the cost.

I do not recommend using this company.

DO NOT use this company! A HUGE lack of communication exists! After initial booking is completed there IS NO COMMUNICATION! We shipped our car from Oregon to Alaska and seriously believed we would never see the vehicle again! We were not notified when the vehicle was put aboard the barge or when it left port. We were not notified when the vehicle was ready for pick up in Alaska, or even if it had reached Alaska, all of which was stipulated in the contract to be done. Several days after the scheduled pick up date I was determined to stay on hold on the phone until I got someone. Three hours later an indignant lady answered saying the vehicle had arrived in Alaska but she didn't know when we could pick it up. We had just driven 300 miles from Valdez to get the vehicle! The indignant lady said the company had been emailing us regularly to keep us informed, but we did not receive even one email! Arriving at their office, after negotiating the gestapo like security check points, we politely asked for our vehicle. A very friendly gentleman said the car had been there 5 days & he had been waiting for us to claim it! NEVER, BUT NEVER USE THIS COMPANY!

ACT is a brokerage, not the actual shipping company.
I requested and received a quote for car shipping to Alaska. When I dropped car off at shipping dock, there were no ACT personnel present. No one to take payment, and no one to complete shipping papers. The clerk at the shipping company was very helpful and advised me of the previous complaints and issues with ACT.
When contacting ACT, I was told that I failed to complete shipping documents. I told them that there was no ACT rep there. The ACT REP ON THE PHONE BECAME THREATENING AND BORDERLINE VIOLENT. I informed them I did not want to do business with them and to return my car. The ACT personnel told me no, the car would be shipped whether I wanted to ship or return it. I had no choice in the matter. I called the shipping company direct and they told me that ACT has to authorize them to stop the shipment. ACT refused to return my car. Now Im told that I cannot get my car when it arrives unless agree to hold them harmless from any damage and sign a waiver. I contacted a local contract lawyer and she advised me to not talk with them until I inspect the car. ACT informed me I can not inspect the car until I sign their hold harmless waiver. They also informed me they will charge me $50 day for storage and dispose of car after 30 days.
This has turned into a nightmare. Don't make the same error I did. Deal directly with the shipping company and not a brokerage.

Received our car damaged and never answer our phone calls about our complaint. Will never recommend this company.

I shipped my daughter's car to her from Washington to Alaska. I was told to have the car washed before transport, so I took it through the automatic car wash on the way to drop it at the port, and of course it was raining. The lady who checked it in told me the car was dirty because the wash hadn't cleaned the rear quarter panels well. Just was not friendly at all. Then I was given an itinerary with numbers to call with any questions. As the day to pick up her car arrived my daughter tried all day to get through to the number listed to call. She kept getting a message to leave a voice mail and she would have her call returned. After leaving 6 voice mails she called me in frustration asking what to do. I called the original line I called to make the reservation. The customer service agent there told me she would have her supervisor call my daughter the next day. Two days later still no call, no voice mails returned, no e-mails returned... Finally, 4 days, after the date we were told the vehicle would be ready for pick up, and still no contact from Alaska Car Transport, My daughter got a call from the storage facility that her car would be ready for pick up later today. I am hoping it is not damaged, as of right now I have no faith what-so-ever in this company. If you can avoid them I definitely would!

I called to find out information about them shipping my SUV from Alaska to Seattle. They provided all ins and outs about shipping with them. They suggested to book the reservation without obligation as long as I would call back before a certain date to make changes. 4 days later my wife found a cheaper and better company to ship our vehicle with. So I called them back to cancel my booking reservation and I was placed on hold more than 2 hours. Next, I had my co-worker call them from his phone and they answered instantly. I answered and told them I wanted to cancel my booking reservation and they started questioning why I was canceling. I told them we found a cheaper company and the agent was in denial and hung up the phone. I called back and once again no answer. It looks like they screen there phone calls. I went inside and called them from a different number and once again instantly they answered. I explained myself to this agent what had happened and he said I was the problem because I had already spoken to previous agents. I explained they hung up on me and asked him to please not hang up on me. He took my number to pull up booking and saw notes from previous agent that I had found a cheaper company. After this the agent hung up on me.

The online quote was nice and my car did in fact make it from Anchorage to Seattle for the amount of money quoted. However, when issues arose, we as the customer were never notified until the scheduled day of drop off. We had to problem solve on our own and were given significant attitude from the staff. Then I was contacted being told that my vehicle was ready, when in fact it wasn't, thank goodness I called the Port myself to confirm the information. Overall unimpressed. My advice, skip the middle man and schedule directly with a carrier.

Eric was really helpful as I was clueless through the whole experience.

For the actual truck drop off I was not pleased at all. Driver did not verify ID- parked and staged in a unsafe location- center lane of a busy five lane road and lastly did not allow my husband to check the condition of the car before signing. Also- car was NOT dropped off at the agreed ed upon location causing us to walk 20 minutes in a downpour. The trucking company notified us that their policy is if they can't drop at the agreed upon location driver is to drive the car itself to that location.

After calling the trucking company we were informed that he broke many of their policies.