AlamoReviews 302

There wasn't anyone on the lot to help me find the vehicle I rented. The number I had that coincided with the space was empty. I had to search for the car that would unlock with the key fob I was given.
The car was dirty on the exterior, so it made searching for preexisting dings and scratches difficult. Also, it did not have a full tank of gas, which I would have been charged extra for had I not done so. Overall, the car ran well and was pretty comfortable. We rented the Mercedes GLS.

Fastest car pick up times compared to other companies previously used at San Diego Airport.

Prices are competitive and comparable to the other first tier rental companies.

At counter upgrade options are extremely competitive in price. Requested availability of an upgrade car by model name and went from a standard lowest priced car to a minivan for only $20 extra a day. Never hurts to ask.

Cars are always new and clean.

Conveniently located right in front of the airport shuttle bus stop making things as simple as possible for the pick up experience.

Counter associates are not pushy in trying to sell options and insurances, and get you your keys as quickly as possible. Extremely efficient work flow.

If you are a US license holding renter that just wants to pick up keys and go with no adjustments, I would try the self service kiosks.

Thank you for your excellent service. Although we initially rented a Jeep, the vehicle was unavailable at the pickup time. We were offered an alternative, and we chose a Mercedes CL class. While the car was great overall, we experienced an issue with CarPlay, which made navigation challenging, especially when approaching exits or needing to change routes. We reported this issue to the Alamo team, and we hope it gets resolved so the next driver can enjoy a seamless experience. Thanks again!

At first I was treated rather rude by an employee however after speaking with the manager it was cleared up and things were fine that's the only reason for the four stars. I do need to say you have to many car categories and I feel like I'm being taken as a fool when choosing what to pay for vs what is assigned appon arrival. All the cars available in my opinion are the same size when you get there. The same goes for the "SUV" category. I am a bigger body guy so when I order a full size I expect something big i can fit into not just what's available at that time especially when i have booked this months in advance. I also travel quiet often and only use Alamo. I feel as though I may be discriminated against due to my weight and size of vehicle your employees try to put me in. They are also not very handicap accessible. It's kind of ridiculous that a larger vehicle with the same types of interior are hundreds more expensive for those that need them. I think this is discrimination. You should seriously consider revamping your categories and prices and any discrimination policy you might have twords handicap and overweight individuals.

I booked a reservation on 05/23/24 and paid $311.53 for my daughters honeymoon for the period of July 15 2024 to July 19 2024 the confirmation #*******051. Everything was great until she showed up to pick this car up.
They wouldn't let her get this car under this reservation due to she didn't have the credit card that it was booked with. Ok maybe due to fraud this could be understandable. Well she booked the car at her expense, you would have thought that they would have refunded the credit card that was used for the reservation at that time but no. Now they have been paid twice for this same rental car. I have called customer service trying to get a refund almost every business day since, when asking about this reservation I am being told by every customer service representative that it had been cancelled. But still no refund, they promise you it is being taken care of and it takes 5 to 7 business days for the refund, well it may take that for the transaction to be completed, but it should show on your bank statement that it is in progress within a couple hours if they actually did anything. So far as of 24 July 24. They have not credited me the $311.53 I am in need of this so I may pass this on to my daughter. I thought Alamo was a pretty customer oriented company, but was I wrong. I will not use this company again.

Alamo are sharks! I had made reservations recently on July 6th, 2024, to travel from Pensacola, Florida, to Kalispell, Montana on August 14-18,2024. But because of wrong information I had been provided by a music store about the event I wanted to attend, I needed to cancel my trip 36 hours later. I had made all my reservations through Priceline. I was able to get a full refund from United Airlines, American Airlines and Travelodge by Wyndham, but Alamo refused to refund a single penny of the $635 they charged me for renting an economy car for 4-days. My reservations were made 5-weeks in advance. There is absolutely no reason for Alamo to be that stubborn to refund a customer's money. The only reason is plain old ungodly greed. I contacted Alamo and kindly asked them to refund most of my money. I kindly told Alamo that I don't mind paying a reasonable penalty for cancelling within 48 hours, but Alamo refused to cooperate. They couldn't care less about ethics. They horribly mistreat people, financially taking advantage of their customers. I will NEVER use Alamo again!

On 31.05.2024 I booked a car with the Alamo company. An advance payment was made. Upon arrival, the manager, seeing my passport of the Russian Federation, refused to rent me, referring to the fact that my documents and credit cards do not comply with the rules of their company. For the first time I encountered a refusal on the basis of nationality. The prepayment was never returned. In a neighboring company, all my documents were arranged, they gave me a car. To avoid this kind of nationalism, don't use the Alamo at Barcelona Airport. There, the girl manager considers herself a god.

31.05.2024 я забронировал автомобиль в компании Аламо. Была проведена предоплата. По прилету менеджер увидев мой паспорт Российской Федерации отказала мне в аренде, сославшись, что мои документы и кредитные карты не соответствуют правилам их компании. Впервые столкнулся с отказом по национальному признаку. Предоплату так и не вернули. В соседней компании все мои документы устроили выдали машину. Чтобы не сталкиваться с подобным национализмом не пользуйтесь Аламо в аэропорту Барселоны. Там девушка-менеджер считает себя богом

Our flight was delayed by 2 hours. When we arrived every other car rental kiosk was open except for Alamo. When speaking to the other companies, they all wait for the last plane to arrive. Then to get a refund is tedious. Definitely would not recommend this company.

Alamo rents cars to tourists and are not required to have insurance because they insure their own vehicles. But when their customers cause an accident then Alamo refuses to pay for damages, pain, suffering and car totaled. Their big corporate lawyers help them get away with it! This would of got resolved within 2 months if I would of been rear ended by an uninsured motorist but because this is Alamo it's been dragged 5 years in court and still refuse to pay the minimum requirement that the rest of us are required to pay for. Shame on you Alamo!