Airbnb

I Won't Go Back Again.
Before You Rent a Air-BnB.
Go to 'Better Business Burea Reviews!' AT BBB, AirB&B Gets the Average of Seventeen Point. Four Five (17.45 Every Day) Ba Ba Ba Bab Reviews.

The Firm Is Like So Many Large Corporations in The United States and Most Civilized Nations.

They (B&B) Lie To The Customers via fake reviews on there own site, Taking Out The Reality That The Customer Never Sees... Why You Ask, To Hide The Profit Margin From Them Along With Their Net Profit. It you feel it can't be that bad?
Good Luck!

After it takes place, when you get so frustrated due to what you have been through, after you are read scripted reply by an individual who tells you his or her name is Bob or Mary. They speak with heavy Non American Accents and treat you as it you did something wrong... speaking to the customer like used cars salesmen...

All Brainless & Bullsh*****

Good Luck On The Way Out The Door!

PS- Please Excuse The Asterix Expression!@@! You Can't See The Depth of My Aggravation.

Due to my experiences as a host, it is my opinion Air BNB is very derelict in creating a safe platform for Hosts.
I recently had a guest get booked without my usual radar. He arrived with 4 guests vs 2 and lied about the extra people not actually staying. Broke rules about staying up and partying in outside space until 5am. Then on day of checkout wouldnt leave- he finally did 1.5 hours late. I called Air BNB about the
Checkout as my cleaning people needed to get in and clean. They never responded to my call until 3 hours later. As I watched all four of them finally check out- the booking individual took a gun out of the trunk of the car and aimed it towards my property. I have pictures of him doing this. When I finally spoke with Air BNB about this their agent who handles mis conduct cases like this, took my information. I basically requested that the platform remove this individual from the platform so that other Hosts would not have to deal with his dangerous antics. This employee assured me he would protect my identity in this situation and process my complaint. Bear in mind he had a picture of this individual with the gun. He did not need testimony from this person as he had a picture! Dated and time stamped! This agent of Air BNB assured me he would protect my identity. With in hours of expressing my concern about this experience I received an angry text from this guest stating he was angry I told AIR BNB about his actions here with the gun. An Offense that is illegal on so many levels.
In my opinion Air BNB has now created a direct grudge with this individual against me and my family.
He knows where I live and the activities of this property. This agent assured me that he did not reveal
My name when he questioned this individual- which is all he is required to do. Well, this person had only ever booked once with Air BNB and that was with me!
This has unecessarily created a very dangerous situation for me and I have because of this left this platform. I do not recommend it.

I booked a room in Stockholm, Sweden run by husband and wife. Husband seems a calm person but his wife is likely more emotional. Unfortunately wife runs this business in a major part compared to her husband.

Why I chose them? Because they are SUPERHOST. I was tricked, really.

When I checked in, I found the smell was quite strange but I didn't complaint to host because I thought it was reasonable and came from textiles. But then, I was tricked by hosts.

They did accuse me using a strong smell perfume with menthol smell which I never used. I also was blamed because that smell was stick on the textile. It's so funny that in fact I only stayed with them for 1 NIGHT ONLY! Yes, 1 night and most of my time was outside of their house because I was tourist to Sweden. What kind of strong smell you expect to be sticking on the textile and must put extra effort to remove it? Hosts even said that they need to buy new bed and textile! How come?

Also the fact that I hate perfume and NEVER use perfume in any occasions, it's something that I complaint to airbnb because that accusation is appeared on my public profile. Host waited for 4 days after I checked out to accuse me in fact they wrote on their house rules that they ALWAYS check airbnb (I took a picture of their house rules and sent to airbnb).

Airbnb didn't do anything, I complaint and said they can't remove that false review because it will break their regulations that built by trusts and transparency. What kind of trusts? Even they can't remove any disputest review and testimonials.

I made 5 bookings for my trip to Europe recently and this was the only problem. But I found how airbnb handles this case also the customers (guests) protection is ABSOLUTELY ZERO.

NB: Wife was pregnant, at the time I arrived.

I have been hosting now for about 9 months on airbnb with nothing but positive experiences; I have so far received just under $20,000 in income from a single apartment on airbnb alone. Some of the complaints here are fickle and/or knee jerk reactions to experiences that airbnb.com may not have been able to control. The verification system is actually quite reassuring, and it is up to the host/guest to make a judgment on a case-by-case basis. We have accepted some guests with no verifications whatsoever and we have still had no bad experiences or instances of fraud. There will always be fraudsters, especially on the internet, it is up to you to be vigilant in any of your interactions and transactions when doing business with anyone. There is a reason why airbnb urges you not to communicate outside of the website, and it is not just so they can secure their commission - it is for security. If someone asks to communicate outside the site I immediately flag them. I also read a review about receiving funds on weekends... if you have paypal you will receive the money about 24hours after check-in; if you are set up to receive your payments via bank account, then this is dependent on your bank being open on weekends, again something out of airbnb's control. Again, I have been nothing but pleased with this listing service... it's definitely the best I've encountered on the internet. HouseTrip also seems like a nice site, but it's not bringing in any $$ for us yet.

UPDATE (Year 3 - October): $80k earnings on year 2, $100k and counting on year 3. More than 90% of bookings made on airbnb. I have had no major problems. One guest damaged something by accident and agreed to pay damages from the deposit. Don't know what I'd do without this service, and I'm still confused by the overwhelmingly negative reviews on this site. I recently used the website to stay at an apartment for the first time as well, and I was very happy with our host and the quality of her accommodations. She could have dusted more, but I also understand that I was staying in someone's apartment and not at a hotel. The price could also not be beat for staying in downtown Chicago.

I was a host early on when airbnb was start up and it actually was a viable great situation. As it grew though airbnb consistently went downhill. It's benchmark to create community with travel turned into greed and lack of accountability. And here we are again except this time I am a guest who booked a property for 2 months out. There's a 48 hour window for free cancelation. But when I opened my email there were red flags once I booked so I contacted in 2 different ways the 4th party company evolved as well as the guest host. Neither of which returned correspondence and phone call. So I contacted airbnb with my concerns. Unfortunately they are not stepping up to the plate. I am one day past the 48 hour cancelation dideadline. They can see on their website the company nor the host has reached back. Additionally what was advertised where I booked is quite different than the confirmation email I got they charge a $186 for a cleaning fee. But then go on in the confirmation email to tell you that if you do not leave the place spotless if you do not do your own dishes strip your own beds and leave it as you found it there will be extra charges. This is gross manipulatian intimidation and extortion. AND Airbnb is allowing it to happen.
Airbnb only serves as a conduit and unfortunately does not take responsibility for many things on their platform that go wrong.
Here you have a truly troubling situation. We are 2 months out the host can clearly rebook it's only been 3 days since my initial booking. And yet I am being victimized by airbnb their 4th party company evolved and the property. I have been corresponding since midday and it is now the next day at 3 AM. The last correspondence coming in at 1:30 AM from airbnb clearly I am troubled and can't sleep now. Airbnb must take measures to be able to intervene and fix the situation not just collect a guest's money. Airbnb should monitor their hosts much better and should not allow an additional 4th party like evolve. Airbnb was designed to Create a conduit between homeowner or lease owner and a guest. This clearly makes things even worse.

We stayed at a horrible Airbnb apartment having no lock on the entry door (although it is listed as having a smart lock). Checked in June 3 2021, we couldn't secure our luggage in the unit and we're forced to carry items with us each time we left the unit. Importantly, on June 4 at 7 PM, we found a sign of "sighting of bear and mountain lion" in walking distance from Terry's place. It is difficult to feel comfortable sleeping at night knowing there are wild animal around the neighborhood. We are not the first person complaining about the unit having no locks. Searching in review with "lock", one other person complained about this in 2015
The apartment is accessed using a stairway from the host's garage, which is dark even during the day, and there is no lighting in the stairway.
On June 4 at 4 PM, we found out the bathroom sink does not have hot water, when speaking with Terry, he simply said "well, it does not work, The plumber cannot come in till next week".
There is no shower head, it is just a pipe, it is way too low for my husband.
Due to these issues, we checked out one day earlier. I started raising the issue with airbnb on June 5 1:49 PM, asking for refund of one night but was denied because we must report within 24hrs,
On Nov 9, I accidently found that the deadline for reporting should be 72 hrs.
Rebooking and Refund Policy - Airbnb Help Center
I reopened the case with them on Nov 9. The case manager is Maricris. I sent all the information in including multiple photos in 1 hr by messaging, but Maricris did not even respond at all in 24hrs which is the timeframe that she promised. I had to call Airbnb on Nov 11 to find out more. She pointed out I brought up the case on June 11. How ridiculous! She did not even look at the file I sent her or my previous case. After a couple of phone calls, She agreed to refund me $15 out of $613.08 that I paid! So disappointed that as a major player in hospitality industry, Airbnb does not treat their customer as priority.

I can not recommend to use air bnb if you are planning a nice and relaxing holiday. Me and my boyfriend recently booked an appartement through air bnb, traveled all the way to the destination, just to get a message from the host that she is very sorry but she can not let us in the appartement, the landlord had exchanged the locks on the door and she could not get in. Okay, not cool but can happen. So we called Air bnb, convinced that they would sort us out with something else. Nope! We spent over half (!) of our day on the phone with air bnb to sort out a place where we could sleep that night. After a lot of hesitation, she finally agreed to book us a hotel room but when she sent us the details, we realized it was 45 minutes out of the city where we were staying. Great! Anyway... no choice, we drove and stayed there for one night. The next day she had sorted us out another appartement, so we were happy and thought our holiday could finally begin. Nope! We got to the appartement and the host was there to give us the keys. She said she would leave in a few hours and we could have the flat from 3 PM onwards, she would take all her belongings with her. Sounded good and when we came back at 4 PM to "move" in she was gone. Unfortunately she did not clean up anything and the flat was quite dirty. Also she did not have a douvet and proper pillows, all in all it was very strange and not enjoyable at all. I understand that she was probably just trying to help out but air bnb you should do better. I was very disappointed by how the situation was handeld by air bnb and it made our holidays not really enjoyable and relaxing! They paid for the night in the hotel and this new apartment but we did not get any money from our previous payment back. They gave us a voucher over 160 $ for our next air bnb stay, though I don't think I will ever use this service again. If you are looking for a place for your holidays and you are looking for a relaxing holiday, don't go with air bnb!

First, the power went out three times from the storm. Then, the shower had no water pressure and you COULD NOT find a good water temperature to save your life. It was either hot as hell or ice cold. Then I was blow drying my hair and the breaker went out for the bathroom light, the master bedrooms light and fan (and closet), the secondary rooms light (but not the fan?). We couldn't find the breaker so we texted the host about it and she said she would tell maintenance about it. We went to the rusty krab and the mall before coming home at 11PM to still having no power and it went out around 12PM. So overnight no power in those rooms (can't take a shower in the dark). Next day we asked them before we left if they could send someone because no one came to fix it yesterday and they said the same thing as before. So we go to the water park and we left around 11AM and didn't get home till 5-5:30PM and still had no power in those rooms. I had to go out to eat with wet hair and smelled like chlorine because I can't take a $#*!ty shower in the dark. The maintenance guy came right before we left for the restaurant and didn't come back for like 30mins or longer so we left to go eat and the other person with us came back to the apartment and the guy was waiting on her, so I don't know how long he was waiting on her to get back. He got it fixed before she came to get us at 11 at night, but he fixed it before 11 of course. I would not recommend this host or any stays that they have, especially if they can't get someone to come flip a breaker in less than a day if it happened so early in the day.

My girlfriend and I booked 3 Airbnb's for a trip to Hawaii. 2 of our Hosts so far seem great but the 3rd requested that we give them our personal email address, sign a rental agreement, and pay taxes via an outside payment method. We felt very uncomfortable about this and upon review at a later date found out that they had breach 14.1 of Airbnb's Terms of Service (https://www.airbnb.com.au/terms/) by requesting payment outside of Airbnb's Platform.

We contacted the Host and requested a full refund as their refund policy was strict and would only give is 50% back if we had cancelled it ourselves even though the reservation wasn't for another 6 weeks.
The Host refused and breached Terms of Service again by asking that we pay via PayPal.

Feeling extremely uncomfortable about all of this, we contacted Airbnb. They investigated the matter and told us that the Host had been misinformed by Airbnb staff about the correct process and was instructed to make all further payments through Airbnb's Resolution Centre. But, despite acknowledging the breach, they refused to process the refund because the Host was a 'valued Superhost'.

We have screen shots of Airbnb's verdict where they inform that they do not believe their was a violation before stating that the Host had violate the Terms of Service in reference to 14.1 which states 'request, accept or make any payment for Listing Fees outside of the Airbnb Platform or Airbnb Payments. If you do so, you acknowledge and agree that you: (i) would be in breach of these Terms'
They then go on to acknowledge that it is the Host's responsibility to pay any Host Fee and applicable taxes as well as the responsibility to include any other additional payments within their Listing Fees which was not done.

The only conclusion I can make from all of this is that Airbnb agrees that the Host has violated the Terms of Service but because they misinformed the Host of their responsibilities (even though they would have had to have read and agreed to the Terms of Service prior to becoming a host) they are unwilling to inconvenience the Host in case they loose a source of revenue.

Ultimately, I feel like my rights have been violated and I can safely say I will NEVER use Airbnb again.

Absolutely horrible. I made a request for a reservation and continued reading on about the property. The owner had horrible reviews of taking and fixing issue. It took over a week on several issues with the rentals, cockroaches and no response from the owner. So I went on Airbnb and rescinded my offer to rent this condo prior to acceptance. I got a message back from Airbnb that it was rescinded. I then proceeded to book another rental that had good reviews of the property. Several hours later that evening I received an email that the first owner has accepted my request to rent her unit. I immediately sent her an email that I had cancel that request earlier that day and that Airbnb had rescinded the request to stay in her condo. I also called Airbnb and they suggested I stay in the bad condo as I would not have an issue with the owner of the second one and I could get my money back that way. I told them know, I canceled due to the bad conditions and response from the owner. I emailed back and forth and was only refunding the cleaning fee. I continued to email Airbnb and added the CEO to the email. They suggested I look at the reviews closer before booking. This was a valid point, but the accepted my cancellation almost 10 hours prior to the owner accepted it. No one at Airbnb wants to accept any responsibility for them not doing their job when I canceled. I continue with the email, and they have offered a refund with a credit that is valid over the next year only. When the charged my credit card, they took cash... not a credit. I will never use their company and will encourage all of my friends and family to vow to not use them at least once. I also have a home that will be up for rent, Airbnb will not ever be able to rent it out for me. They obviously do not listen to the clients, so I will hit their bottom line. They will have to notice that. So, if you read this review, please join us is letting Airbnb know it is not good to take advantage of their clients and not stay at their rentals... just once.

HORROR, I would not even start as to where they rate. BASEMENT is a good start.
I have been working on deal for what they call a FLAT, we know it as a apartment. After agreeing to a price that the owner of the flat excepted. But total miss communication that could have been handled with a simple email. I invested 12 day's of my time. As well as someone flying in form a country other than mine. Now I have a plane ticket, as she and no place booked to stay. I arranged for us to stay 2 nights at another location due to the owner asked that I could have the place on the 30th of July. Low and behold. We agreed to RS1,800.00. I booked the deal and then it was rejected, because I emailed the owner and made a statement that he owed me some money, due to the conversion rate of RS1,800 is about $1,100 US. Not $1,284.00. But I was never aware that the site charges you a fee (the person that books the deal). Well I let the owner know that he owed me a refund. And he canceled my reservation over the fees that were added from the site that I had no aware of upfront. SO I lost out my reservation and I lost 12 days that I spent putting this deal together. They send me emails, and I even went on a limp to apologize to the owner and that I was not aware of the added fee's. You would think that the person using the site pay's the fee's. Then I asked him to please, rent the unit to me. He now said that his family is going to be there. But in fact he has his unit still for rent. I blame the site for not disclosing the fee's up front. I have better things than to be sitting here typing this email. Like having a place to STAY. R S

They didn't show my review about my nasty rude host during my last staying in Prague, Czech Republic.

I used to book from Airbnb many times and also used to me a host too. Last years the company starting to be really terrible forgetting the values and the innocense of the start. A lot of hosts are now managers trying to make more money. The most worrying in my last bad experience was the behavior of the site. I booked an apartment and 2 days after check out the manager send me some zoomed pics claimed 26 euro more for damage sheets!. I reject it ofcourse asking the site proof i made the damage. After somedays airbnb charge me the ammount without answering any simple question i made (why he refer it 48 hours after check out, if they take into account my profile and his etc). The manager got many apartments so... airbnb decides... MONEY. BE awared of their official answer..."As the request was made before a new guest booked into the listing you are responsible for the damages that occurred during your stay. If there was damage present before you booked the listing this would be evident to you when you were in the listing and if this was the case the onus is on you to inform the host that there is damage in the listing that you did not cause. Thank you for taking the time to share your concerns with our team, but please know that we've issued our final decision and will uphold it accordingly." THIS IS AIRBNB! AVOIDDDDDDDD if u wantnt to be stealed by thiefs,

I feel like this was a bait and switch. I was looking for a place in San Diego for a four day stay in Nov. I checked their policy on deposits and it said that if the host requires a deposit it will be reflected in the pricing of the rates or if Airbnb requires a deposit it would tell you the amount before you complete the reservation request. I found a place and reviewed the terms multiple times before I decided to book. There was never any mention of a deposit. Submitted the reservation and then received an email saying the reservation had been submitted to the host. Twenty minutes later I received another email stating that the host accepted the reservation. Still no mention of a deposit. Then 30 minutes later I get an email stating that there is a $450 deposit. Nothing before then. I understand the need for deposits but I was never told of one or the amount until after they had charged my credit card. I did not have the option of deciding if I wanted to pay that amount or not. The more I thought the more I did not want to use the service anymore because I felt they were being deceptive. I called on the 3rd day to inquire how much would they keep if I cancelled. I knew they would keep a portion but they told me that I would only have refunded $12.11. WTH?! I paid over $600 and you are only going to get me back $12.11 three days after I booked the reservation? Customer service just kept repeating that it was the host that required the deposit.
I recited back to the rep word for word of the deposit policy from the website that said if the host required a deposit it would be including in the quoted price and it wasn't. She just kept saying sorry. What is sorry going to do? This is the first and last time I will ever use Airbnb. I will stick with hotels from now on.

DO NOT USE AIRBNB. THEY HAVE NO CONTROL OVER THE OWNERS WHO POST ON THE SITE. In August 2014, I booked a home in Parkland, Florida for 14 members of my family to stay for 4 nights over Thanksgiving weekend. My family was flying in from all over the U, S. This was my first experience with Airbnb. I paid $3392 to Airbnb in August, the full price of the rental of a 7 bedroom, 5 bath home. Last week, I received an e-mail that the owner of the house, Gary, has CANCELLED MY RESERVATION. Airbnb was very sorry. No reason was given for the cancellation. If I had cancelled at anytime, I would have lost 50% of my money. Gary, the owner, was able to walk away. The house is no longer posted on Airbnb, although it is on VRBO.

As a result of the cancellation, Airbnb gave me three links to other homes as possible replacements. Two were in Miami which were geographically undesirable. The third was a "mansion" listed at a price $1,000 per night. When I wrote to the owner to see if the home was available over Thanksgiving, "Richard" said that it was but that the price was now $8,000 for the 4 days. Because someone else showed interest in the house, he was reducing the price to over $6,000 since that was what he had quoted them. ($2,000 more than what was listed). Supervisor, Elena G., offered me money from her "discretionary " account to make up the difference, thus encouraging hosts to gouge their prices.

Airbnb has no control over hosts who can cancel at any time. Additionally, hosts can freely charge what they want regardless of what is posted in the listing, Airbnb allows this to happen. I was not able to find a house for 14 people in time for Thanksgiving. We are all staying at hotels and have not figured out where to have our Thanksgiving dinner at this time. A supervisor at Airbnb did give me a voucher for $500 for my troubles after I asked for some compensation. I was also promised my refund of the $3392 which Airbnb had since early Sept.

They didnt let me rent just because im 25 & now a 25 year old can be responsible? I can't belived they discriminate me becuase of my age

Airbnb has the worst customer support I have ever experienced. After booking accommodation for a large group trip 5 months in advance, I realized the second half of the home charge did not come through 2 weeks before the trip. I decided to call to make sure that our reservation was indeed still confirmed at which point I was told that I had canceled it with no evidence whatsoever that this was the case and that I would not be getting my money back for the first charge. The Airbnb representative then tried to convince me to book another place with the same host instead of taking any culpability for canceling my reservation and refused to issue me a refund. After several more unanswered exchanges and hours of calls, another Airbnb representative again told me that I was the one who had canceled the reservation and even mistakenly sent me a message on the platform saying "adv that we can't cancel reso's so nicely I told him that had to have been him or a user on the acct." Finally, I got someone to actually do some digging and realized that Airbnb did, in fact, trigger the cancellation of my reservation. At this point, it took THREE additional weeks for them to back to me to say they were going to issue me a refund.

I had spent 15 hours on the phone with representatives telling me that I was wrong. I had had several emails go unanswered. I had to book a new house through VRBO at the last second. And literally, all Airbnb provided me was a refund on the money for the house that they had canceled on me 2 weeks before my trip. No apology. No additional compensation.

While I'm sure many people will continue to use the service - as I did before this experience - I would strongly discourage anyone from doing so and caution that at some point you will have to deal with Airbnb's customer service and it is worse than any airline you've ever encountered and will not end well.

If you're in the LA area, do not rent from Erick R. Through Airbnb! (1383 Hauser Blvd Appartment 8 Los Angeles, CA *******) I should have known from the beginning it was not going to be a good trip because the host was unresponsive until I contacted Airbnb and let them know he had not reached out with check in instructions.

I don't need much but expect the place to be clean. It was not. I came in from a red eye and was hoping to get some shut eye before a packed trip. My trip was only 5 days but each day was filled so I really did not have time to spare. First off, the parking is gated but off a busy street, meaning you have to stop traffic, open the gate, run back into your car, and park. When I first parked, the creepy neighbor downstairs peeked one eye out from behind the curtain to see who was in their lot. That's cool. I'm not easily scared.

When I got upstairs, there were hairs everywhere when I lifted the sheets. Hairs of all sorts included pubic hairs! When I texted the host, he said there were replacement sheets in the closet. I unfolded the supposedly clean sheets and there was a huge brown stain in the corner with a few splattered spots.

Furthermore, outside noise was extremely loud. I could hear their neighbors walking around in their homes, using the bathrooms, talking on the phones.

First, I tried cancelling online. The host said he could not honor my request because he was losing money. I got on the phone with Airbnb and told the situation. I told them I already went ahead and made reservations with a hotel bc I could not waste more time with surprises. I explained this to the host as well and expressed my intense disappointment.

Anyways, I get home to review the listing to find that I wasn't allowed to because I had canceled it! What a scam! The Airbnb rep said next time I should read the reviews (which I did). So, that makes me think... what about all those people that arrived, hated it, and canceled because they found pubs in their sheet too?! I would never know because they weren't allowed to review.

DO NOT USE AIRBNB! No traveler protection whatsoever. They tried to take the remaining 50% of the nights I canceled!