AirbnbReviews 2,100

Airbnb would not provide a refund when I called and explained that the country I will be visiting is mandating everyone to be vaccinated 2 weeks before my trip which was too late for me to get vaccinated in time. They kept quoting their policy placed in March 2020. While its 2021 and mandating and vaccination laws are changing everyday. Also the host refused to cancel the booking that could have also provided me with a refund.

If I could give a 0 star I would. A host on Airbnb tried to charge additional money for everything after we had already booked the place. Even charging extra for checking in at 11pm. Many many hidden costs. The host says if we do not pay the additional costs he will call the police… We reported this to Airbnb and they told us they will do nothing and we should wait outside to check in the following day at 4pm! This is crazy! They also told us it is partly their fault because they failed to release the hosts manual before the booking which included all of his additional costs, yet they do nothing.
Airbnb has ruined our trip and I will not be using them again

Ever try to talk someone at Airbnb who has the ability to actually help? Good luck! They gave me the runaround over and over, never communicating with me through a phone call, just random unexplained emails. Really terrible customer service considering the profit they take

Airbnb's illegal practices
1st off let me say that I don't usually leave reviews but I just had to this time, perhaps it may help someone else when trying to make a decision on if they should use this company or not. If I could give a negative 5 stars I would. Airbnb is a complete ripoff and allows illegal practices from their host. I recently relocated to Atlanta from California, reserved a long term stay at a high rise in Sandy Springs, only to be told by the building management that the host was being evicted due to an unpaid balance of over $12,000 AND that Airbnb's were not allowed to be in their building because it's a violation of the lease. I advised Airbnb of this issue along with several other issues for instance the electricity had been disconnected along with the internet and that I now will be homeless with my daughter in a state that I have absolutely no where else to go once we vacate the property. The rep told me that she would adjust my check out date to reflect the eviction date and remove the remainder of the balance since I am being forced to vacate the property and because all the other issues as well. A few days later I get an alert from my credit card for an attempt to withdraw over $2,000 from Airbnb. I inquired about it and I was told that I had an unpaid balance from my stay with my prior Airbnb host. Um hello how in the heck do you justify this. I was forced to leave due to the host being evicted and you expect me to pay for a place that I am not even at due to someone else's irresponsible behavior. Then I started to get collection calls. Now I'm in another Airbnb and my payment for this one was collected and forwarded to the prior host that was evicted. Now I have to leave because it looks like I haven't paid for my current stay. Please be aware of Airbnb's illegal, unjustified and unprofessional actions. Find somewhere else to stay and please stay clear of this company. They will steal your money and have you stranded somewhere and could care less about it.

Had booked an AirBNB house in the DFW area for the weekend. The Monday before the wife was in a car accident and broke her pelvis. Need to cancel the booking and called AirBNB. They required I cancel the booking through the internet. (wonderful customer service) They did call the Host and asked if a full refund could be given... Host said no (wonderful host) After all this back and forth, we received a 50% refund minus a $150 cleaning fee... CLEANING FEE? For what? Nothing was used so no cleaning was required. I hope this helps people determine if they should use AirBNB... If you do use them, good luck!

I have tried to cancel my reservation before checked in. And it has shown only less than 1/3 refund while i tried to cancelled it. The total overnights fee costs more than several hundred euro, but the refund I could get was less than 91 euro. When I tried to contacted the support chat, they asked me to wait. Then the next day the total refund become 0. Great. How a scam. I got no money back at all. Just lost hundred euro like this.

After having a bad first experience with Airbnb, I went online and could relate to the many stories similar to mine about the lack of communication from the company. There is a lack of communication and transparency that is beyond frustrating. I was fortunate to receive a partial refund; however the company charged me fees that were over double what our daily rate was with no explanation except for fee. I got the refund because the host was not responding to Airbnb. I was expecting a refund minus the 3 days I was in the reservation. Airbnb charged me over $900 in fees with no explanation. They agreed with me that the host was in violation of their policy when Airbnb gave me some of my money back, yet they charged me fees for this awful experience. It was a terrible experience.
Buyer beware

Planned to go to Paris in early Sept, but needed to cancel due to Covid travel issues. Host has
Absurd "strict cancellation"(no refund after 48 hours of booking. Hotels don't even have this type of policy! He won't respond to requests for refund, Airbnb is backing him, keeping our down payment. He has our time rebooked, so he gets double pay, Greed of company is more important than customer satisfaction.
As long time Superhost, I will never use Airbnb again, and suggest others don't either.

Have spent over 250k on airbnb and have 19/20 perfect reviews.

Today without a reason the owner told airbnb they wanted me out. I didn't break any rules whatsoever.

Airbnb instead of helping just said "once the host wants you to leave we can't do anything." Absolutely insane a host can just kick you to the curb whenever the want without repercussion.

I'll never use airbnb again.

I have managed vacation properties for my profession longer than Airbnb has been in existence.
I have used most of the booking platforms available and find Airbnb to be by far the worst.
No persons on the frontline of the company are empowered to do anything. They are forced to be robots with no authority to solve problems that are created by the company. I have heard the same scripted apology line repeated over and over. Despite gross errors on their part, the host or guest are the ones who get penalized in some fashion.
They co-mingle funds from one property to another and cannot provide a reason why, but only to say "that is how our system works, here is an article to help with your situation". The articles usually never address the problem. To resolve I had to create two separate accounts. Even so, with separate accounts, they cannot share the same phone number or email. A user cannot even be logged into two separate accounts on the same device, requiring one to log in and out of accounts continually.
If cell coverage is not available and a code is needed to log in, there is no way they can grant access to an account.
They can lock you out of your own account for 24 hours, due to suspicious activity, but will not explain the activity, then penalize the account holder for not responding to inquiries in a timely manner.
The list could go on and on. Unfortunately, due to the number of properties under management, these seem to be daily occurrences.
Because there is no actual person running the company, property owners and guests are forced into their tiny, neat little box that fits only their narrow parameters. They want to control every aspect of a rental transaction, but do not provide and solutions when issues arise.
It would be refreshing if any higher ups in the company would answer for anything, rather than having their few entry level workers continually take the heat for them.
Lastly, I get tired of politics continually thrown at us. They should focus on making their business better, rather than heaping their political ideology on us.

Airbnb is a horrible company. We make a reservation for Greece and Greece becomes a high-risk destination. CDC said to travel only if is an emergency. We want to make a cancelation and they do not want to give back our money because for them Covid is not an emergency. We open a case with BBB.

We booked an Air B'B for a three night stay in Brookings, OR. When we arrived the host told us we could not stay there because we had a U-haul (which we had because we were there to cater a wedding). When we read the booking agreement, it said two vehicles. Under House Rules it said nothing about U Hauls being prohibited. If it had, we would not have booked that BnB. Since the host denied us accommodations we had to book motel rooms for our party (with no advance notice) for those three nights. And some of us ended up camping out the first night. As soon as we were denied service, we called Vacasa, which apparently booked the B n'B even though we originally booked through Air B'B. They denied us a refund. So we called Air B'nB itself three days after we got home. The Air Bnb representative we spoke to said that we should have contacted Air BnB within 24 hours of the denial of service in order to get a refund. We were scrambling just to find any place to stay for those three nights and to cater the dinner ( 110 people at $100 a plate). Since we did not file the complaint within 24 hours, the representative said that since we did not follow Air BnB policy (which policy was never provided to us) we would not get a refund unless the host (who was a complete jerk) agrees. Which he won't. I cannot think of any other situation in which you have to pay in full for a service which was not provided to you.

I'll give it three stars only because when I booked apartments earlier here, everything was fine. But this time I've booked a place I liked, paid for it, then it was canceled for no reason. And no one has yet returned me my money!

First, the power went out three times from the storm. Then, the shower had no water pressure and you COULD NOT find a good water temperature to save your life. It was either hot as hell or ice cold. Then I was blow drying my hair and the breaker went out for the bathroom light, the master bedrooms light and fan (and closet), the secondary rooms light (but not the fan?). We couldn't find the breaker so we texted the host about it and she said she would tell maintenance about it. We went to the rusty krab and the mall before coming home at 11PM to still having no power and it went out around 12PM. So overnight no power in those rooms (can't take a shower in the dark). Next day we asked them before we left if they could send someone because no one came to fix it yesterday and they said the same thing as before. So we go to the water park and we left around 11AM and didn't get home till 5-5:30PM and still had no power in those rooms. I had to go out to eat with wet hair and smelled like chlorine because I can't take a $#*!ty shower in the dark. The maintenance guy came right before we left for the restaurant and didn't come back for like 30mins or longer so we left to go eat and the other person with us came back to the apartment and the guy was waiting on her, so I don't know how long he was waiting on her to get back. He got it fixed before she came to get us at 11 at night, but he fixed it before 11 of course. I would not recommend this host or any stays that they have, especially if they can't get someone to come flip a breaker in less than a day if it happened so early in the day.

I have been having problems with my current reservation. July 8. As soon as I moved in 3 days problems with Tv. Then July 20,22 turned off the water no air conditioning had to leave my condo. Then July 25 ceiling leaking still not repaired the hole in the bathroom I can hear people upstairs while I'm in the bathroom. Told Airbnb. I'm in an unsafe place with no privacy they don't care ignore me. Jerking me around by sending places that are too expensive 3000-5000 dollars. Then send me places that don't have elevators when I told them I needed an elevator because I have a cart I travel with. Don't contact me when they say they will. I'm in an unsafe place concerned for my safety they don't care. Won't give e me my money as I have to book another place. I want to book it not with Airbnb. Don't contact me so they withdrew my money when they knew I was looking for another place. So disgusting. There not helping me because I'm being set up by the police to look like a crackhead / drug dealer.

We found bed bugs during our AirBnB stay and contacted customer service. The representative was less then helpful when we said we wanted to be put in other accomodations. We needed a pet friendly place to go after finding the bugs and we were told that wasn't possible and the were only going to refund ONE of our nights and WE would have to find other accomodations. After explaining 4 times that this is not our problem because we are using the AirBnB platform, the customer service rep refused to transfer us to someone who can help and again told is it was up to us to find pet friendly accomodations and to submit a refund request. His response Everytime was " I'm sorry sir, that is not possible". It was the worst customer service experience. There was zero effort put into helping us and we felt alone to deal with an issue that should be on them to assist us with.

A WARNING for anyone booking through Airbnb … I have used Airbnb many times, in many countries for several years without significant issues.

However I have just had an experience that you should be aware of when dealing with this company. If your Host cancels your home (the one you made months in advance) two weeks before your trip, Airbnb will refund your money. Then, when you discover there is no similar place to stay at a comparable price … well, tough luck.

The cancellation by our host in Boston has resulted in nearly a $1000 increase in expenses for housing at a place that is not nearly what we wanted or as nice as what we had reserved.

The customer service agent simply kept repeating from his script that he "understood my frustration but there was nothing more he could do" than refund my original payment. It isn't like he didn't know what my rebooking cost as I rebooked through Airbnb.

I asked to simply not have additional costs as a result of their host canceling and he just kept repeating his scripted language. This is definitely something to be aware of when booking reservations as it would not happen at a hotel or bed and breakfast. I do not know if VRBO has similar policies but is seems to me to be a horrible way to run a business!

Always under review... for a simple and clear case---you put deposit 4 months before check-in but host is out of contact and cancelled your reservation. What customer right do you expect as a guest in the relationship with Airbnb?

I BOOK a house reservation on April 18,2021 pay down $647.98 and the first week in June I sent the houst Tatiana and Francisco a message asking when I need to pay the balance and she responded that Airbnb is going to send me a email message letting me know when I need to pay the balance of $647.98
Wish they never did and Cancelled my reservation on June 29,2021 without advising me. Just to rent the house to someone else who was paying much more money. And that's s huge scam offering me a $24.00 refund. After steeling most of the money me and my friends put down. After several phone calls to the Airbnb office they sent me a link to file a dispute. But until now I haven't received a response. My Attorneys is top of the line in Virginia and they are going to fight for my rights. I am a 66 Yrs Old Senior citizen and they are trying to bully me and my friends. I am very upset because I had to cancel my flight to Arecibo Puerto Rico. I will never again BOOK with this company I also will not recommend to friend's & family
BE AWARE OF THIS SCAMMERS WEBSITE AIRBNB