AirbnbReviews 2,100

Whenever I travel I always use this site! Each time I can find here great apartment at a reasonable price. Yes, the service is not perfect and has it's breaches but still I have never had a bad experience with them.

My resort room got broken into and I ended up in the hospital over it. They have failed to help their customer. I have emailed the CEO numerous times and they are bending and breaking the law by lying to their customer. I proved it numerous times and need immediate compensation.

Airbnb will cancel you last minute.
I confirmed and paid for an extra-large place near Disneyland 6 weeks in advanced. With less than 48 hours of the trip, the host cancels on me so they could resell it for a higher rate. Been a week and no refund.
Airbnb operator says they can't do anything for me and then LIED that they will have a supervisor call me within 24-28 hours.
Airbnb doesn't even allow me to leave a negative review for the host since the reservation was cancelled.
I wonder how many others they have done this to.
What confidence can anyone have when planning a family vacation if Airbnb and it's hosts can pull things like this.
You have been warned. First and last time I will ever use Airbnb.

Would give 0 stars if I could

Absolute s**t show, they took money for a room that never existed, taking days to provide refund, ignorant customer service facebook team, beem waiting for a 'support ambassador' whatever one of those mythical creatures is for around 72 hours ruined a potential weekend away. Will not be back under any circumstances. Trying to now borrow money to go away due to your ridiculous policies and procedures and ignorant staff. I genuinely with all of my heart hope they go bust. Not really the initial impression you want to be giving new customers I wouldn't have thought... but here we are. S***te 0/100 review.

My kids and grandchildren were here from CA. Because I line in a small condo an AirB&B was a good idea. This house was larger than it looks. The MBR had a sitting area in it and the second BR had a double and 2 twins with more than enough room to get around in it. The home is very well decorated and was very clean. Kitchen has been recently remodeled and is well provisioned. Great place to stay in this area. I will use Michelles Oyster House again.

This is possibly the worst decision you can make. Good luck, you will need it with the appalling customer service and safety. Stay away from Airbnb. They are wrong on soamy levels I don't know where to begin to be honest. Extremely bad company

Carefully, you are planning something and for a week suddenly... the owner cannot provide the accomodation. One has repairs, the other does not know how to use the calendar. And a week before you moving especially in the summer, prices are completely different. You will be offered compensation - 10% of the total cost of the reservation, but the prices for booking somewhat 50% or more. And according to the rules of the service, you only deserve a discount if the owner cancels the reservation in less than 48 hours...

We, a newly retired, clean, and classic couple with no children and no pets, recently paid 6K for staying in an unit, 333 Ski Way, Incline Village, Lake Tahoe, Nevada for a month. We were the first time user of Airbnb, followed all the rules, kept the unit safe and clean all the time, but found the unit was very dirty. The following was a small part of the photos showing how dirty the unit was when we arrived. The Airbnb says the host would be Deni, but Deni never showed us. Co-Host Robin was the one contacted us. She wanted us to use her personal email and phone numbers and we did, but found she was very bullish and ridiculously rude, she was disrespectful to guests. When the oven did not work, she did not come to look but asked us to test every button of the oven and report her the detailed response from each button, wasting us a lot of time and food. After our stay, we posted a complaint against the host Robin's bothering, harassing, wasting our time, dirty utensils and cabinets, broken ovens, etc. Airbnb then removed our review and deprived our freedom of speech, saying our review was not suggestive. Airbnb never gives us a 2nd chance or any other chance to post what they wanted "suggestive review" or any thing we want to say. Robin then stated in the email to us, "the case is closed" indicating it's useless for us to say anything or give any comments. We then realized no wonder Robin is so rude, bullish and disrespect to guests, because Airbnb supports her behavior. However, the more Airbnb deprives our freedom of speech, the more chances we are looking for to tell the big public the truth.

After out comments being banned by Airbnb, we came to several 3rd party's public websites of Airbnb Reviews, we saw many people had the same experience---once they complained, they were banned. So, we would like to suggest everyone who want to use Airbnb, please look at the 3rd party website for Airbnb Reviews before booking anything with Airbnb.

We rented a vacation property from Airbnb and paid 100% of the cost at least three months before it was due. One week before we were scheduled to leave for the beach, we received an auto cancellation from them because of an error with their billing department that did not recognize the split billing between our two families vacationing together. They have not offered any refund, they did not find us a place to stay, and their customer service is the absolute pits. We will never rent from them again

You have a convicted murderer running an AirBnB and I'm going to be calling all the law firms handling the sexual assault charges against AirBnB and giving them the identity of this person to demonstrate AirBnB isn't running background on its hosts. Then going to every financial news station from CNN to Fox, Fox Business, Yahoo and every Wallstreet message board and show to provide them with the identity of this person to tank your stock

Stay was July 3-7 2021 Oceanside CA. Listed as a "Entire Guest House" " you will have the whole house to yourself. " Property was actually 3 rooms attached to the main house... Air B & B does certainly not check the property before allowing them to host. All 3 of these rooms were loaded with ants. All over my make up, hair brush, bath tub. Towels shoes and some clothes. Near the coffee maker, Room with a closet/mini frig loaded with these same ants. We are not mainly interested in a refund, but would like for no one else to. End up here. Trying to get help from Air B & B is impossible. We would have gladly moved to hotel but nothing available due to Julu 4th Holiday.

Very bad experience as I host I have to deal with and I would not recommend to anyone who wants to fight with them to do a business with them.
Guest interest is more valuable than as a host after someone damage your place or dormant pay you for extra guests

I opened my Air Bnb account because everybody prefer to reserve now vacation through this Web Site, I noticed that they charged a lot in cleaning fees and another fees but I thought maybe is convenient for big families so I was booking my vacations in regular hotels. Finally, on May 2021 I decided to book in Air Bnb my vacation to Puerto Peñasco, Sonora Mexico (Rocky Point) on July with the host Igor in The Mayan Palace Puerto Peñasco, I noticed in some reviews that they are remodeling the pools and the host didn't knew nothing but they are giving access to the Pools in the hotel next door. 3 days before my trip the host wrote me to asked me my email to send me all the information about my reservation and next day; 2 days before my trip he wrote with the bad news that the resort lost my reservation and they didn't have the information and he canceled the reservation. Two days before my trip with my two little girls excited to go to the beach! Are you kidding me? I will never use Air Bnb for my trips never again, a close friend traveled to Europe and when she arrived there, they did something similar she didn't have a reservation, they canceled. Horrible service and what a way to ruin people's vacation. Is not worth it to pay extra fees for a terrible service, so disappointed.

Air BnB
Yesterday, Air BnB banned me for life for no reason. I had 2 trips planned and within seconds they refunded my money. They would give no reason except I associate with someone who is not allowed to use Air BnB. They would not give me the name or allow me to state my case. At this point I believe they banned me because I am a Woman, I am single, and they are discriminating against me without any cause. Every day they state they do not discriminate. They do! Even if you have done nothing wrong, they will kick you off their platform. Is it because I am white? Is it because I am a Woman? Is it Political? Is it because I am single? I have the best reviews ever and they terminated me for no cause. They refuse to speak with me or even allow me to know what is wrong. Be VERY CAREFUL! Do NOT ALLOW AIR BNB TO KNOW WHO YOU ASSOCIATE WITH! You too can be kicked off of their platform at any time!
For Years and Years, I have used Air BnB. If you know me you also know that when I travel I love to get a place where I can cook and have extra room. I love to take my sewing and crafts. I usually have someone with me and I love being with people. I have never had a bad review or a problem. Owners are always happy when I return. SO BYE AIR BNB! YOU DO NOT PRACTICE WHAT YOU PREACH!

I have been hosting with Airbnb for many years, and over the years as Airbnb has grown it has stripped away property owners' ability to set their own rate structures, collect deposits, and set cancellation policies, etc. It has essentially come down to their way or the highway. The cozy home-town partnership feeling is gone. My recent frustration is 3 tiered. 1. I rent my vacation property by room, not per person. Setting rates per person frustrates my guests, diminishes my profits, and confuses the process. 2. Not being able to control damage deposits allows Airbnb to take months to reimburse for damage to homeowner's property. I have now been waiting 4 months to get $90 back for damaged towels. $90 is not a lot of money, but chasing $90 has become very expensive in terms of my time and resources. I think Airbnb holds these funds intentionally to maximize the interest they earn on holding reimbursement requests for as long as possible. How can anyone, other than hosts that run enterprises with staff keep up with this for so long? 3. Finally, it has become almost impossible to actually speak with anyone that can actually offer assistance and solutions, rather than just coined apologies and promised escalations that lead nowhere. My heart is broken because what started out as a very close synergistic business relationship, has turned into a one-sided relationship, with me as the silent partner. I do not see how I can continue with Airbnb. I lose all the way around. Unfortunately, it will probably take a lawsuit to get Airbnb's attention, because my little voice means nothing to them.

Stayed in my 1st airbnb 1st couple days were fine then would begin to see roaches bed bugs floors were dirty

This site is a nightmare. They led us to a dirty insecure home and didn't help when we asked for help. Don't ruin your vocation by booking with them.

I'm not sure why or how but there's WAY too many positive reviews on Airbnb's web site. All of the places I stayed at in the last 12 months have had many reviews and they were mostly all good. In fact a bit too good, as if they were made up. These places had ratings of 4.6 to 5 stars, (you can't get better than 5 stars). However, NONE of them were even close to 5 stars. I would rate them between 2 and 3.8 stars. It seems to me that people are afraid to post anything offensive for fear of hurting someone else's feelings. This is why at least one of my hosts pretended to be a nice couple that was renting their vacation home when they weren't there but with a little online research I discovered that they were just agents at a big property management company. They even had pictures of themselves in the home. So, it's either good reviews or no reviews, because we live in the softest country in the world. This really just hurts the whole industry in the end. I know I will no longer use Airbnb and I know a lot of people that feel the same. I've never had this problem with the other sites I used.

This place I booked in Lancaster PA turned out to be in a terrible section of town. The side walk was filthy and full of graffiti. There were people arguing and swearing out front and there was no place to park on the street except a long distance away. I am partially disabled and there is no way I could lug all my stuff that far. The guy living at 525, the address they specified, didn't even know anything about the place I was supposed to stay at. I went through this narrow gate with no sign to find the building. When I finally found what I thought was the right building I couldn't figure out the lock even with the combo they gave me. I didn't dare to leave my car on the street for any length of time with all the creepy people roaming around and cars going by screeching their tires and sound systems blaring. I called the number they gave me but no one answered. I was fighting a squall that came up suddenly as I was leaving the city and I couldn't answer the phone. A tree came down blocking traffic. I eventually picked up the feeble message they left on my voice mail but I was already nearly out of this awful place. I had to get a hotel for the night. I asked for only fifty percent of the money back considering my own stupidity for dealing with these people. Now they are claiming I never showed up. What a despicable bunch. I'll never do Airb&b again.