Air-& Water

I had ordered an garage 240 volt heater. It arrived in perfect shape and the unit was just as described. I considered it above average and very hvy duty, I was pleased. Come to find out I could not hold the additional amperage in my house as I was maxed out on power, so regretably, I had to return the unit. Mike in cs was extremely responsive and set up the return of the unit. Shipping papers and cost was all taken care of by the company. It just shipped back this week and will be credited to my account. I wish ultimately I had the heater, but Air-n-water has been great to work with and I will be using them for future products for my home.

I had been looking for a Napoleon Grill for some time and went to Napoleon's website for authorized online retailers. I came across Air-N-Water and was not disappointed. I ended up purchasing the Napoleon M730RSBINSS-2 Mirage Gas Grill with Rear Infrared Burner. Christine answered all of my questions regarding my order and helped me place the order online. There was some slight confusion on what was included from the manufacturer but Christine was quick to resolve it. All in all in was a very good experience dealing with Air-N-Water and the pricing for my grill was better than all of the other online retailers.

I bought a new Lifesmart LS-8WIQH-LB-IN 1800 Sq. Ft. Infrared Heater from Air & Water, Inc.
I made the purchase without creating an account. When I went online to get the tracking number, I discovered I needed an account number to access the tracking online, so I called Air & Water Inc. Christine was extremely courteous and helpful in helping me to be able to track my heater. She did it quickly and made my experience pleasant. When I got my heater I tested it out and it works great! I will definitely be doing more business with Air & Water, Inc! Thanks Christine!

I PURCHASED A BERKO ARCHITECTURAL WALL HEATER WHICH I HAVE NOT RECEIVED AT THIS TIME DUE TO MANUFACTURE BACK ORDER - HOWEVER, I MUST STATE THAT THE CUSTOMER SERVICE FOLLOW UPS AND CUSTOMER SERVICE HAVE BEEN GREAT. CHRISTINE IMMEDIATELY CHECK ON THE SITUATION AND CALLED ME BACK AS PROMISED INFORMING ME OF THE BACK ORDERING. THEN CELIA PROVIDED ME WITH AN E-MAIL STATING SHE WOULD FOLLOW UP AND KEEP ME APPRAISED OF THE UPCOMING DELIVERY DATE. SO IN ALL THEY ARE ON TOP OF THEIR PRODUCTS AND PROVIDE NICE CUSTOMER SERVICE BY SHARING ANY AND ALL INFORMATION RE MY PRODUCT. THANK YOU.

I just ordered a Soleus Portable AC- it shipped out the very same day (yesterday) and looks like it will arrive tomorrow. This is really fast service! I called with a question and spoke with Vincent Sanchez who was awesome to deal with and very helpful. He provided excellent customer service and was so polite. The website is very clear and informative.
Thank you Vincent.
Now, I look forward to getting my AC and setting it up.
K. Evans
It is now a few days after that first review and we just finished setting the AC up. It looks like it is going to be AWESOME and just in time for the heat wave heading our way. The unit is blowing some very cold air. Really nice.
I have crank windows so I had a 1/2 inch piece of acrylic cut with two vents cut out for the dual exhaust hoses. Beautiful. Getting the hoses screwed onto the unit and the other end takes patience and then not jarring or moving them because they will come out. But this is a good looking unit and fits in with my white modern decor. Pleased with my purchase. I will be the coolest chick on the block for sure.

Right off the bat Christina help me place my order answered all my questions. I was excited and forgot details so I LOL MADE several calls Christina and others never loss patients with me.
Christina was very kind could feel how good her additude was right through the ohone. Delivery was on time everything went well Chistina and Air and Water really got the job done for me. I am strongly reccomend this Company they are truly great and care that you are happy and satisfied.
Thank you Air and Water and thanks Chistina and team.

EVERY REVIEW seems to be as pleased as I am at Christine and her XLNT knowledge and service. The product I want is out but have ordered it... So glad this is a family owned business. I shall put this info out on my F/B page. Jini Coolen Briggs

I was after an Ascaso i-mini grinder and I noticed that Air-n-water had the lowest price available so I called a competing dealer named J. L. Hufford which said they would price match and give me an additional 5% off but to do this I needed to fill out their price match form and post links of the competing site.
Well to make a long story short J. L. did not want to honor their commitment and they did not get back to me in a timely manner which was a complete waste of time which is very telling. The difference was only $6 but I lost all confidence in them and their gimmicky price match that doesn't hold up even if you meet all of the requirements.
That left me with Air-&Water so I called them to ask one question in regard to the shipping and was greeted by an enthusiastic sales lady named Christine who not only answered a question I had regarding the shipping but also taken my order over the phone. It was an absolute pleasure and something I have not experienced for a long time in the retail especially for something as small as a grinder. My confidence is restored that there are retailers willing to go that extra mile to earn my business and that are very quick to process my order after it was taken.
I just hope the level of customer service stays the same for this company and I wish them and the person I dealt with all the success. This company is now on my short list.