This website seems to be closed. Find similar businesses
  • Air-& Water

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Air-& Water has a rating of 4.74 stars from 190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Air-& Water most frequently mention customer service, ice maker, and garage heater. Air-& Water ranks 449th among Home Appliances sites.

  • Service
    37
  • Value
    34
  • Shipping
    30
  • Returns
    19
  • Quality
    31

What reviewers want you to know

Positive highlights

  • Easy navigation, lots of products, love the follow up from customer service to make sure all information is correct.

Critical highlights

No critical highlights yet

How would you rate Air-& Water?
Top Positive Review

“Great service!”

Dany W.
5/28/19

Great service! For everything, carpet, air ducts, and auto detail! I've done business with them for all three and I have no regrets!

Top Critical Review

“Will never purchase from this company again!”

Christian T.
1/12/17

Paid about $60 for 2 day shipping and they did not deliver. For some reason this company is confused by the fact that my billing address and shipping address are different. So I sit here with water in my basement and and still waiting on an air mover because they're confused. These people are inept. If you have an emergency go somewhere else to buy. I'll bet they don't even refund my $60! Lesson learned.

Reviews (190)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (97)
Thumbnail of user danyw4
6 reviews
4 helpful votes
May 28th, 2019

Great service! For everything, carpet, air ducts, and auto detail! I've done business with them for all three and I have no regrets!

Thumbnail of user samsonr3
2 reviews
1 helpful vote
November 4th, 2018

I love sipping on some cool water and the Clover B9A is amazing at providing me with just that. Its very reliable and doesn't leak anywhere. The purchasing process was super easy and I can't wait to try out more of their products.

Thumbnail of user gwendolynj1
1 review
0 helpful votes
September 28th, 2015

The Soleus Air Oscillating Reflective Space Heater is the way to go for the winter months. This is my third Soleus Air Oscillating Reflective Space Heater. I have them in my home and office. I am ordering 2 more today with the help of Ivette, the Sale Associate. She was courteous, respectful, and was pleasant to talk with. This heater is light weight and my dad who had a stroke can pick it up with no problems. Just the right size for him while lounging in the family room. I told my friends about this heater and they all purchased some and then the heater were "out of stock" all summer long. Thanks again, Ivette!

Service
Value
Quality
Thumbnail of user charlieb55
1 review
0 helpful votes
March 2nd, 2015

Just received my second garage heater from Air-N-Water and it does the job it was designed to do just fine. I have s woodworking shop in my one car garage and these Indiana winters seem to get cold. Had a small problem in ordering, but "Girl Friday" Christine saved the day. Gold star to her forehead! Thank you Christine. Good product Air-N- Water.

Tip for consumers:
You buy with confidence here with great customer service.

Service
Value
Shipping
Quality
Thumbnail of user shelleyr5
1 review
3 helpful votes
September 23rd, 2014

I just ordered an Infrared heater from this Company today. I spoke with Christina. She was very personable, and knowledgeable. It helped me in making my decision of getting it. Looking forward to it's arrival, and using it. I will write more then, on the product.

Tip for consumers:
Good site.

Thumbnail of user tonym95
1 review
0 helpful votes
June 21st, 2015

Amazing! I ordered over the phone thru rep. Vincent. He was extremely helpful in answering all my questions plus ensuring that I received the best price available. I received my wine cooler in 4 days as promised and was in perfect condition. I am extremely happy with my unit ( wineador) & the exceptional friendly fast service. I would highly recommend this unit & Air-N-Water store!
Regards
Tony NYC

Thumbnail of user theodorec15
1 review
0 helpful votes
February 25th, 2016

Needed to replace a ice maker that had gone bad on me with in 30days. Called up to ask questions, they promptly answered, and got an additional 15% off the already low website price. I'm pretty thrilled to say the least. I hope this one lasts longer. I have purchased a warranty through AJ Madison just in case!

Thumbnail of user christiant19
1 review
2 helpful votes
January 12th, 2017

Paid about $60 for 2 day shipping and they did not deliver. For some reason this company is confused by the fact that my billing address and shipping address are different. So I sit here with water in my basement and and still waiting on an air mover because they're confused. These people are inept. If you have an emergency go somewhere else to buy. I'll bet they don't even refund my $60! Lesson learned.

Thumbnail of user dr527
1 review
0 helpful votes
February 22nd, 2014

Excellent customer service - bought three heaters, one of which arrived damaged. Contacted air & water (Mike M), and they sent out a replacement right away and arranged for shipping the defective unit back.

Thumbnail of user tuanl1
1 review
0 helpful votes
April 27th, 2015

I bought another fan for my parents. I m really like this fan.

Thumbnail of user alexandert18
1 review
0 helpful votes
April 7th, 2015

My discount code had expired and I called mike and he honored the discount even though the coupon code expired, who does that. Thanks Mike for a great experience. I would recommend Air-N-Water to everyone!

Thumbnail of user wayneh40
1 review
0 helpful votes
February 25th, 2016

Mike in sales took the call and was very easy to deal with. Checked the inventory of the item I wanted (a scratch and dent item) and handled the whole transaction. Unlike many other companies, I didn't get transferred around which I appreciated. Mike was polite and professional. Thanks Mike for your help.

Service
Value
Thumbnail of user karene32
1 review
0 helpful votes
July 23rd, 2015

I just ordered a Soleus Portable AC- it shipped out the very same day (yesterday) and looks like it will arrive tomorrow. This is really fast service! I called with a question and spoke with Vincent Sanchez who was awesome to deal with and very helpful. He provided excellent customer service and was so polite. The website is very clear and informative.
Thank you Vincent.
Now, I look forward to getting my AC and setting it up.
K. Evans
It is now a few days after that first review and we just finished setting the AC up. It looks like it is going to be AWESOME and just in time for the heat wave heading our way. The unit is blowing some very cold air. Really nice.
I have crank windows so I had a 1/2 inch piece of acrylic cut with two vents cut out for the dual exhaust hoses. Beautiful. Getting the hoses screwed onto the unit and the other end takes patience and then not jarring or moving them because they will come out. But this is a good looking unit and fits in with my white modern decor. Pleased with my purchase. I will be the coolest chick on the block for sure.

Thumbnail of user waltere9
1 review
1 helpful vote
December 7th, 2017

I had an issue with an item that I purchased. I called customer service and reached Christine. She was very concerned about my issue and easy to work with! She set me up a shipment for a replacement item and a shipping label for my item return.Her help on my exchange was much appreciated!

Thumbnail of user dianac25
2 reviews
0 helpful votes
February 19th, 2015

I purchased a water cooler and it stopped working. I contacted Air-N-Water and received a response that same day. I was sent a trouble shooting e-mail and was able to resolve the problem ASAP! Awesome customer service.!

Thumbnail of user crisa2
1 review
0 helpful votes
June 4th, 2014

I ordered an Air Cooler from this company and it was large enough to cool the area, however my area was small and this was just a bit noisy. I contacted the company requesting a return and someone named Mike M responded to me in a timely fashion requesting the reason for the return. The next day I received an email from Mike M telling me how to return the item for a credit. This is the best Customer Service I have ever received from and online order. Great company to work with and I will use them again when the need arrises. Cris

Thumbnail of user robinv13
1 review
1 helpful vote
November 14th, 2015

I ordered a garage heater as a surprise for my husband, only to find out when he opened it that we did not have the correct plug in or ability to add the correct plug in to use. Mike, at Air & Water was so kind and understanding and helped us in returning the product with no hassles! I would definitely recommend this company and will try to now find the right heater for our use, with them!

Thumbnail of user michaels265
1 review
0 helpful votes
May 28th, 2015

I called this morning to place an order and the first thing I noticed was how pleasant they answered the phone. It sounded like they really appreciated my call and were ready to earn my business. Sadly, that is not commonplace today, so it got my attention. I placed the order with Christine and she was extremely helpful. She answered all my questions and then followed up to make sure I was getting what I expected. Thank you.

Thumbnail of user jeffg53
2 reviews
0 helpful votes
July 23rd, 2015

Air-N-Water not only had the exact fan we wanted, but had the best price. Bianca M. Gave us great service while ordering and we will be back shopping at Air-N-Water again.

Thumbnail of user brandim2
1 review
0 helpful votes
May 12th, 2014

I had a co-worker tell me about Air-N-Water when I mentioned I was looking for an a/c unit. I found the product I wanted on the website yesterday, but since I am in Air-N-Waters local area I called this morning to ask about will call options. I spoke with Christine and she was extremely helpful. She told me that I could will call if I wanted to, but I would receive my item tomorrow if I chose ground shipping--and the shipping was free! Given current gas prices and LA traffic, I am going with the free delivery! Also, Christine confirmed that I could use the online promotional code mentioned on their website for my phone in order as well. Wonderful customer service!

Thumbnail of user kimw60
1 review
0 helpful votes
June 8th, 2015

Air King 9518 Wall Mount Fan Works great in my garage. On high speed it will reach all the way across the room. And although speed is perfect when you are sitting close to the fan. I only have had this product for a week. But love it I think it will last a long time. I highly recommend this product.
Bianca With Air & Water Company was very helpful with given me to specs on this fan. Also a very nice soft spoken person makes it very easy to order with this company. I would highly recommend this company. Thank you

Thumbnail of user warrenp13
1 review
0 helpful votes
November 10th, 2015

Outstanding job of getting the order placed with the exact model I wanted. The person on the phone was courteous and patient. I would not hesitate recommending them to anyone I know with knowing they would say the same thing after placing the order.

Thumbnail of user charlesc59
1 review
0 helpful votes
February 18th, 2014

I've ordered from this site before and have always appreciated the top quality of the heaters and ac units. Again, this order included two tower space heaters. There were no space heaters to be found in my state of WV!
It was such a relief to talk with Christine has she was patient in explaining what heaters were available for my needs. Talking with her was like talking to a neighbor here in WV who I happened to connect with at work!
It was the Presidents' Day email that prompted me to order.
Thanks Christine because I'll be using these heaters for eight months throughout the year!

Thumbnail of user quintong7
1 review
1 helpful vote
August 3rd, 2017

Sold me a broken portable ac unit and can't get anyone on phone or email to return. Do not trust this company!

Thumbnail of user georgeb79
1 review
1 helpful vote
September 23rd, 2014

My ice maker quit functioning after 6 months of use. Christine was helpful in diagnosing and shipping me a replacement water pump that should get the unit up and running,
Thanks!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Air & Water specializes in heating and cooling products of all kinds, as well as portable home appliances. Enjoy free same day shipping on most orders!

How do I know I can trust these reviews about Air-& Water?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.7
190 reviews
Have a question about Air-& Water?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business