Air-& Water

Our old wine oooller gave out after several years - so went shopping for a new one. Found and ordered the NewAir 321ED from Air and Water. It was delivered within a matter of days.

Set-up was very easy - let sit upright for a couple of hours. Wipe inside with lukewarm water.

The unit had all wine down to selected temps within a couple of hours. It is absolutely silent!

Very pleased with this wine cooler.

If my experience with Air & Water were a movie, I would title it "The Gang That Couldn't Shoot Straight"... or... maybe they can but choose not to.
I was in the market for a wine chiller and found the model I wanted at Air & Water online. So on December 15,2015 I ordered one (which accidentally turned into two according to the saleperson I ended up speaking with on the phone.) No problem, at that price I could gift the other one since they were guaranteed for Christmas delivery.
A few days before the holiday I hadn't received them; so I called Air & Water. They had no record of the order (which seemed odd since the salesperson I originally spoke with... on the phone... just a few days before... SAW my order).
Long story short: after days of being assured they were tracking down my order (all calls initiated on my end; they never put forth the effort to let me know the status of my order OR what they were doing to remedy the situation), Paypal finally and mercifully let me know on January 4th they were going to get me a refund.
It's great everyone else can rave about Air & Water. I wish I could.
In the end I guess I lost nothing EXCEPT for three weeks of enjoyment during the holidays and the faith that companies really do care about ensuring customers are treated to a pleasant experience.

I'm a long time customer, and recently I move and lost the exhaust tube to my Newair ac-*******e. I tryed a Home Depot fix and it just wasn't working.

I emailed Christine, my original sales person from over a year ago, not only did she remember me but she had a new one shipped out same day! Just the kind of no-nonsense customer service I like, I will be shopping with them again.

Great Customer service. I had a few questions before I ordered a tankless water heater, they responded to my email within minutes. They answered all my questions and made me feel at ease. I had ordered a different tankless water heater and had to send it back because of the gas line size. Air-N-Water had one of the few heaters that would work in my house I have been looking at tankless water heaters for over 15 years, I finally got one and I LOVE IT! Thanks so much Air-N-water!

Absolutely stellar customer service/sales experience! I called air-n-water with lots of questions about a KY080 Soleus portable A/C unit that I was interested in. I had lots of questions about the set up, the venting and the cooling efficiency of the unit since I'd never purchased or used a portable A/C unit. I spoke with Mike M and he was super knowledgeable and patiently answered every question I had. I felt very confident that the unit I had thought would be the best for my needs is the best and I ordered. Mike and air-n-water.com provided the best customer service/sales experience I can recall ever receiving. I felt totally taken care of and am really looking forward to receiving my air conditioner!

Also to their credit, air-n-water offers a lot of very short clear and informative videos on the products and the product assembly. I learned a lot watching a couple on my product and was able to ask more informed questions after the videos.

I am a repeat customer - this is the third time I have purchased a water cooler from Air & Water. Vincent helped me place my order, he was very courteous and helpful. I bought the Clover D7A Hot and Cold Bottleless Water Dispenser each time, they are all going strong - I am very happy with them. It's great to not have to deal with changing water bottles.

Vincent assisted me with this order and I found him to knowledgable and responsive. He researched the very specific questions that I had about the product prior to my purcase. He also followed up with me after the purchase and delivery.

I am very satisfied with the Napoleon Lex BBQ that I purrcased. It was delivered in perfect shape and had been well packaged. Instructions for assembly were clear and everything lined up perfectly.

I would highly reccommend both Air n Water for customer service and Napoleon for making an excellent product.
James M.
Long Island, New York

I ordered a cooler to be shipped to my home in Arizona and forgot that my billing address is still my old home in California - this means they have to apply taxes.

I called them and their representative CHRISTINE was able to clear this matter in less than a minute. Very professional and helpful, I wish every customer service would be as good as she was.

I had to return a portable air conditioner and working with Mike was a great experience! He was very accommodating and helpful! We will definitely keep this company in mind for the future!

I had purchased the Lifesmart Lifelux room heater from Air-N-Water, and have been extremely pleased with them; Christine in customer service is awesome. I had previously ordered this same heater from another company online, where I had paid full price but received what appeared very much used in a make-shift box and not even the color I had ordered. I don't want to trash this other company's name, because their customer service handled it very well with return shipping label and UPS pick-up. When I had ordered it from Air-N-Water, I received the correct unit in perfectly brand new condition, in the manufacturer's box and no delay in delivery. I will definitely do business with Air-N-Water again.