AgodaReviews 4,434

I got an email saying the booking has been confirmed. Got to the hotel and they inform me no reservation is made. Ring agoda and the rude staff said we did not send an email so they have no more rooms available'. I said so what do I do now?! They said relocation or refund. At 3am I said where do I sleep! Give me relocation. It has now been 1 hour 20 mins and I'm still waiting for the relocation. Disgusting. It's almost 5am. I'm so annoyed angry and hurt. Shocked.

I booked a hotel reservation with AGODA.COM for Jun 25,2020 to Jun 28,2020. When I refreshed the page, it preset to Aug 25,2019 to Aug 28,2019 (the same day I logged on) which is intentionally listed as "Free Cancellation" with hidden non-refundable policy under that button. After realized that I booked an incorrect date, I contacted them immediately and they promised to inform the hotel to change the date.
After more than a week, they charged my credit card claiming that the hotel refused to change it. They showed the email they sent to the hotel requesting the change, but it showed the same date without any changes!
THIS COMPANY IS A SCAM!

I booked accommodation in Auckland near the airport. I found a great apartment for our family of 5. The price on the Agoda website was $150 for the night. So I booked it but wasn't charged straight away. But when it came out of my account they charged $224.50. I rang Agoda as the host name and number wasn't on the email booking confirmation. Agoda said that they could see the website booking was for $150 and because it was the advertised price we could get a refund but first we had to email the confirmation. So I did that, then they wanted proof from a bank statement. So I gave a screenshot of our bank statement and the amount that came out. Then that wasn't enough because it was in the name of the host not Agoda. We didn't want to email a detailed bank statement which shows all our bank numbers and details. Two phone calls three emails and sitting on hold. Still not resolved!

Never will use Agoda(dot)com in my life again. Such frauds should go begging on Indian streets. At least those beggers have some integrity and they do that for survival.

I had booked two rooms in Chennai and paid thru credit card. To my horror, the property manager did not allow our check-ins. This despite the fact his system had our names and payment details. His problem - he hates Agoda(dot)com because there are some pending payments, which is long overdue. He would have given us accommodation had we paid him directly instead of Agoda. Amazingly, Agoda's so-called customer Care' Indian numbers are all non-functional. I tried calling the UK number too and when the booking ID is entered, the call gets disconnected!

My family and I were stranded until we could arrange for an alternative stay. During this unpleasant & trying times, we missed attending the wedding we had gone for! All of us went so late for the marriage, it seemed that we were there only to show-up we indeed travelled to Chennai from Bangalore.

Totally horrible. I accidentally cancel a non-cancellable booking 3 hours after booking, how can it even go? They keep my money and I get no accommodation. Agoda says it will help but me but then blames the hotel for not approving this. I contacted the hotel who absolutely think Agoda should fix it as it was a mistake. Calls Agoda again which says that the hotel again says that the hotel does not approve of this, stop lying and offer some kind of understanding and customer service. They say they understand that they were mistakes. Absolutely horrible customer service and I will never book through the site again.