AgodaReviews 4,434

I have a hotel booking with Agoda in Hong Kong in early June 2020. Due to COVID-19 and related travel restrictions, I contacted Agoda for cancellation and refund. First I was told that the hotel did not respond to the request for refund. Contracting the hotel myself, I received an indication that no such request was ever forwarded to the hotel. After several phone calls to Agoda, I was told that the booking was with Agoda's partner and this partner does not allow cancellation and refund even in the presence of COVID-19 ( this partner is not the hotel I booked). Agoda even suggested that I should contact the hotel directly to sort it out myself. I found this experience with Agoda extremely unsatisfactory. I did not make the booking with Agoda's partner. I booked and made the payment to Agoda. I don't care how Agoda operates its business model. But taking the money from a customer and then telling the customer it is none of Agoda's business is appalling. I will not deal with Agoda again.

I have used Agoda for more than 10 years.

Booked a flight going from Hong Kong to Vancouver on May 15th with a 21 hours layover at Tokyo.
At time of check in, the JAL ground crew denied my boarding. They said Japan had an entry ban on travellers from Hong Kong.

Called up Agoda, have them talked to JAL ground crews. Apparently Agoda has no idea of the problem.

They sold me tickets that won't work.

Anyone who travels during these times must have a reason. Sadly I have put my faith in Agoda wrongly believing they will sort things out for me.

No remedial support to help get another ticket. No refund. No apologies.

My flight booking number with Agoda was *******.

Do not deal with Agoda.

We booked legoland withThis wonderful company who believes even though they closed down the park due to the coronavirus we are somehow liable for their decision to close the park but said since they technically didnt shut the hotel down so i guess that was supposed to be our 600 experience. Refused to refund a cent and also rejected claims sent forward. Essentially they unethically but legally stole $ 600 from me. With money running out its nice to know that some crappy company kept all of it and rendered no services, this is abhorrent and they shut down the park and left the empty hotel "open" on the resort you were prohibited from entering. This was for my daughters birthday to boot. I would highly recommend NEVER booking with such an unethical and ignorant pathetic company. Never again! I understand cancellation policies but this was a circumstance that we should've been reimbursed for and its a shady and unethical move.

I will never book anything with this company. Due to the Covid19 our Alaska cruise was canceled along with not being able to travel into Canada due to the border being closed. We asked for a refund and was denied due to a none refundable policy. Even if we wanted to go to the hotel we can't due to the closure of the border. Agoda shame on you and we will never book with you and we will notify everyone we know as we have a large amount of friends and family whom travel.

We have booked a hotel in Belgium near to the hospital because I suppose to have a surgery last March, but the country where I live locked down the airport so we couldn't travel, we cancelled the flight's tickets and the hotel a week before our check-in date.
I called Agoda by phone which cost me $125 and, to claim a refund of almost 500 Euro; I explained that the situation is out of our control and I e-mailed them the cancellation emails from the hospital, the flight tickets and a copy of a refund from Airbnb of the first week stay, (we supposed to stay for 2 weeks to do preoperational tests), they said they will contact me in 3 to 4 days but nothing yet for almost a month.
I am not booking with them again, I totally recommend Airbnb who totally understood the situation and refund me in 2 days.

They booked the wrong day for me over the phone and i was charged twice. I have spent more than 8 hours on the phone and I still dont have my money back. It has been a month and a half. Staff is unwilling to help, unwilling to transfer to supervisors and calls are frequently dropped. I use booking sites like expedia, hotwire and hotels all the time and i am telling you i will NEVER use agoda again. SAVE YOUR TIME AND YOUR MONEY AND YOU SANITY. BOOK SOMEWHERE ELSE.

I have booked with them and their cancelation policy was no refund on some terms which I understand but unfortunately the country I live at banned travel due to the COVID 19 which happened to the whole universe and I reached out to agoda no one ever replied to me except with their repetitive ads and offers as if the world is safe for them, although the hotel i booked at i did reach out the manager of it and they approved the refund but Agoda wasn't even bothered to reply back to me in a whole month

Certainly never dealing with them again or trusting them or suggesting them

Booked a flight from Denpasar to Perth on Citilink 2 weeks ago. I received a WhatsApp message from Citilink saying my flight had been cancelled due to operation reasons and then received an email from Citilink stating the same thing. So... I booked another flight on Jetstar. I called Citilink to enquire about my refund and they told me that Agoda had to refund me. I called Agoda and they told me that Citilink had to refund me. I have been going back and forth between the two many many times and 2 weeks later still no refund! I have emailed Agoda at their request with proof of the message and email froM Citilink and have been told again to contact Citilink. On calling Citilink I was told yet again to contact Agoda for my refund! I am emailing Agoda to follow up and they are not even replying now. Do not use Agoda!

Agoda claimed Hotel Refused to Refund any part of Canceled trip due to COVID-19. I had booked the hotel to go to the US Embassy, however the Embassy closed due to COVID-19. The hotel refused to refund my prepaid room, the breakfast or even provide a voucher.
Booking ID: *******
Hotel: Grande Centre Point Hotel Ploenchit
Room Type: Deluxe
City/Country: Bangkok/Thailand
Arrival: March 19,2020
Departure: March 20,2020
Booking amount charged: USD 106.86

My family planned a trip to Dallas. At the time we had no way of knowing that pretty much everything we were planning on doing was closed due to COVID-19. My husband called the hotel to cancel our reservation, but was told to contact the 3rd party booking company. Well it sure doesn't tell you on Agoda's website how hard it will be to contact them if there is a problem. I understand having restrictions but when it comes to the well-being of your customers that should ultimately come first. Why would a person want to travel to a place where pretty much all there is to do is to sit in a hotel room or risk contracting a virus. I would never recommend a company that is so heartless and uncaring to their so-called customers. Please thank twice before using this company. Once they have your money they are done with you.