AgodaReviews 4,434

I strongly urge not to book with Agoda, as they booked my wife and I a room paid for a one night stay at the George hotel only to arrive to a place gone into administration and closed for business. This was bad enough, to make matters worse I tried for hours on end to get hold of Agoda on three consecutive days. I only ever got through to speak to someone once who did not return my call. On all the other occasions my call was either disconnected from Agoda's end or just rang and rang after getting through the 40 min waiting period. Booking with Agoda is terrible experience, one I shall never repeat. To put the icing on such an awful and stressful scenario, Agoda have so refused to refund my money. I will be reporting them to the regulator.

I booked a room through agoda for a hilton head hotel and the site had stated that they would not charge my card, that they would use the card to hold the room. They took the entire hotel fee from my credit card around June 17 for a trip that was mid July. I canceled the hotel around June 20 they told me that the hotel will reimburse my bank within 3 to 5 business days. It is now July 22 And the money is still not back in my bank. If you were going to use a card to book a room on any of these sites I would recommend that you do not use a card where they can take the in your hotel room fee off the card because what they say is very misleading and I am sure that I press the button for book now and pay later. I called the hotel because Agoda claimed that the hotel had taken the money already. I immediately called the hotel and they told me the same thing, that would send the money within 3 to 5 days. I checked in July several times and finally filed a complaint through my bank because the money should've never been taken from my bank in the first place. I recently called my bank and the bank told me that no one has reimbursed the money. So I again on July 22 called the Grand Hilton head Inn which is where I had originally booked the room and canceled it and the front desk clerk stated all the money is just sitting here I'll go ahead and refund it today, but it will take 5 to 7 days.
If you're planning a trip I would just recommend that you don't use any credit cards or debit cards that have enough money to cover the hotel and that you use for other bills, especially if you're only holding a hotel And don't have the money to pay for the hotel at that time.

Agoda is an absolute joke. They have got to be the only company out there with no COVID-19 policy. We are from Australia, our flights have been cancelled and we are LEGALLY not allowed to travel. We also booked our accommodation before Covid existed. We chose a non flexible booking because outside of a pandemic there would have been absolutely no reason for us to cancel. We have either requested a refund or a credit via Agoda but Agoda have advised that the property have rejected our refund request and there is nothing they can do. We have called Agoda multiple times and were on the phone for over an hour last night - after speaking with a gentleman for an hour and finally being passed onto the manager where we were then hung up on. Agoda is trying to make us jump through hoops by requesting that we provide them with evidence of our cancelled flights. Even though it is known worldwide that we are legally unable to travel, therefore providing this evidence makes absolutely no sense at all. We have booked with Agoda many times in the past and because of this experience will never book with them again. We have had accommodation booked via Airbnb and booking.com and had great experiences with them through all of this. Such a shame that such a big company had such little care for their customers.

Had a non refundable booking, hotel won't refund due to covid 19 and agoda says their hands are tired. Very difficult to contact them by email and by phone which never goes through. No resolution after over 6 hours collectively finally a phone call back from a person representing agoda called Nazar. Very condescending and kept repeating the same thing that is of no help. Keeps asking me to contact hotel which is Sakura Osaka in Japan, who do not answer their phone. Please do not book at this place either. I can't reach them by phone and I was told to rebook 7 days prior to my stay however I can't even travel in the foreseeable future so im not even sure what date im suppose to rebook. Rebooking gap is also charged so it's not free to reschedule and they won't refund. Agoda asks me what can they do? They do not look after their customers and disgusting customer service. I've been booking through agoda for over 5 years and the first time I have an issue, has been a nightmare. Please BEWARE and avoid them. It's not worth it. Our flights are cancelled and we can't fly to the destination however the hotel and agoda. Couldnt care less. I will not be booking with agoda in the future, and Nazar said im sorry you feel bitter about this but it is your choice. Like WOW! I'm sure anyone would be upset considering what we have been going through. Out booking was over $700 AUD. Agoda claims they are only a third party booking platform. So there you go, it's non of their business when sh*t hits the fan.

Absolutely stay clear of Agoda.com. They have been the only third party company to stiff customers related to Covid-19. Expedia, airlines, Trip.com, and others have all been incredibly accommodating! Agoda will tell you that it's up to the hotel, which is BS. My hotel in question is owned by Marriott, and the Covid-19 policy offers a full refund for pre-paid non-refundable rooms. Agoda lies and blames it on the hotel. My son got a letter from a hotel saying they'd cancel it, but the reservation is in Agoda's hands. I will never do business with Agoda. Like I said, Expedia no problem, and Trip.com got a full refund the next day.

Terrible! Never again. They dont provide a refund due to covid19 travel restrictions! They dont even contact with properties. Just take you money with no proof if properties still exists. Just avoid them if u dont want to loose your money. Covid19 crisis shows scums. Avoid Agoda. Terrible customer care, terrible behavior. Its problem is to steal your money. Go to Airbnb, Destenia or Hotels.com that really was helpful for customers stuck in travel restrictions.
STAY AWAY!

They charged me early for a booking, regardless of an ongoing pandemic and the multiple restrictions it brought about and the country I was visiting less restricted travel on the dates I had booked after I had made the booking. It was a refundable booking so I made my case and instead of refunding it, they disputed my charge so the bank now has a hold on the amount they charged and they're basically trying to pass me onto the bank now for a problem they created in the first place. Their customer service handled it okay but their Fraud Prevention Specialist has been passive aggressive and keeps responding with snide comments in the emails, they basically seem like they have a bone to pick and it's just been very strange and I dont know what their gripe is since I'm the one encountering a freeze on a charge Agoda made.

On the other hand, I've always had a positive experience with Booking.com and Traveloka, they really do help you and coordinate with the hotels if you come across any issues and they're very polite.

Agoda I decided to use this company to book a hotel in Los Angeles CA and I book a hotel when I got there they told me that they did see my reservation but they were fully booked for the night I call 5 times each time I had to repit my self and explain my situation and they told me they were going to find me a hotel neer by they did find something I chose and they send me a email telling that something was wrong with their network I have all ready lost 3hr waiting they are not a reliable site to use I will not recommend this waisted my day and plans.