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Agoda has a rating of 2.3 stars from 4,436 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 26th among Hotels sites.
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My go to website for hotel booking. Have used it about 5 times over a period of 2 years. It has good offers, and reliable, and gives loyalty points which you can use them to offset your booking fee.
www.agoda.com is the best site for hotel booking, i m using this from last 5 years i can tell you in short this is best for Hotels booking always get good deals.
Love the convenience of hotel booking and the great rate provided. Good look and feel of the website too. Reward points are awesome!
I would highly recommend this site for travelers like me. Booking is hassle free and with an option to pay later.
Agoda gives me the best rates for hotels all over the world. The rewards system saves you more money. Great website!
I found better hotels rates on this website compared to quite a few other popular websites, the hotel I booked was $10.00(USD) less than any of the other websites.
One minor suggestion when using filters on the website it's a bit user UNfriendly, as you have to input one filter at a time, why not give the customer an opportunity to enter all filters then re-search.
I find this site very efficient and have booked hotel accommodation for years using them.
Agoda.com has been and still really helpful for everyone in this entire world on searching for accommodation globally. Whenever you purchase your room in any hotel, you will get point (Agoda Rewards) out from it. Which i think, it is really WORTH IT! I mean it! You just only have to sign up as a member but that's not a big deal?! The Agoda rewards point is the point you can redeem on purchasing your room in the future.
Agoda is the best - I love their points system, and I am yet to find a cheaper rate anywhere else. Top stuff!
I will always use this site now.
I was looking for a special 5* Hotel deal in London and they came up with a fantastic price.
Booking was then very easy.
This has been my 3rd booking through AGODA the website is simple, easy to navigate and ituitive. The booking choices are multiple with very good optional information through reading the reviews. Best of all the site presents good deals up front. I will return to the site again.
Arif Toor M, D,
I confused myself and booked the wrong dates for a hotel. After a minor freak out thinking i would loose my money I simply went into manage my booking and requested the date change in the self manage bit and minutes later I got confirmation that all was good. This saved me a lot of worry and anxt.
Agoda displays clearly the room type and room info etc very clearly. Easy to use and understand and has insider deals too which are very good
Agoda bookings has never let us down anywhere in the world!
Linked to this site via Trivago while looking for an overnight stay at Kansai International Airport. Got my room reserved at the best available price! No problems during booking.
The site was very easy to use and prompt to get my booking completed. I will use again
Very simple hotel with few amenities. They do have good satellite TV and fast WI-FI. Breakfast is pretty lame, but it's included in room price. Friendly and helpful staff, but a few employees are not bilingual. If you are travelling with an Isaan wife, girlfriend, husband or whatever blows your skirt up, it shouldn't be a problem. It is only a short walk (less than a half mile/ km) to the Thai Consulate and Embassy and a 200 Baht TukTuk ride to the riverfront, so you don't have the noise and crime that backpacker hotels seem to attract.
YOU CANNOT TALK TO A PERSON.
YOU LEAVE ALL THE INFORMATION.
IT SENDS YOU STRAIGHT TO VOICE MAIL.
I EMAILED CUSTOMER SUPPORT 3 TIMES.
NO ONES EVER CONTACT YOU BACK.
STILL WAITING FOR REFUND.
STAY AWAY NO CUSTOMER SERVICE. AT ALL.
WATCH THE STAR RATING ON THE HOTELS.
THEY SAID THE HOTEL WAS A 3 STAR.
I LOOKED AT OTHER SITES.
1 STAR SO I CANCELED BOOKING.
DIRTY THEY NEVER CLEAN ROOMS.NO HOUSE KEEPING. BROKEN ITEM ALL OVER THE ROOM. BAD REVIEWS GO ON AND ON.
Really helpful system with best insider deal given. Keep it up agoda
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.