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Agoda Reviews Summary
Agoda has a rating of 2.3 stars from 4,436 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 26th among Hotels sites.
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I supposed to go on trip & all my hotel bookings booked with Agoda when all of a sudden my Doctor called me due to my report stated I got breast cancer & need to go on urgent operation. I called Agoda to cancel my bookings although it was written there is no reimbursement for not showing up due to hotel policy. To my suprised, Agoda Management willing to absorb and return me the payment in showing their goodwill and help me eased my burden in a difficult situation. Isn't that amazing for an online business that fill with good heart people who works in? Thank you very much, Agoda. The refund is not a big amount but your goodwill gesture really touched my heart..
I found best price at agoda and the booking experience was amazing.
I like to see Agoda deals and book my hotels anytime but I request to increase the availability of start hotels also
I have been using Agoda for a number of years now and I have never been disappointed. The rates are always extremely competitive and I am constantly updated on deals. Using the booking system is easy and secure.
Excellent site, so much choice that I would suggest a filter for "cost per night" or a jump to a particular page, rather than "next page, next page".
I am a 64 r old woman who can`t make decisions. I had been searching on at least eight other advisory sites and was going out of my mind trying to decide which hotel offer was the best for me and my grand daughter.
I happened to see the Agoda add and tried them.
In less than 15 minutes, I found the perfect hotel.
Do yourself a favor and use Agoda for all your travel needs; I sure will!
HAVE A GREAT TIME!
Agoda is one of my favorite website I used to make my booking specially it includes some rewards back
Been a regular user of Agoda for about 2 years now. Except for not knowing that annual rewards expire (about 100K points. Talk about learning the hard way), have had nothing but great experience in getting the best deals on hotels all around Asia.
The hotel is OK, only needed a small refrigerator in the room. But is nice clean and quiet, and the staff is friendly.
I would rate this website 10, I've been using agoda for many years and I've never encountered any problem with them. Very Efficient and reliable! If your looking for a trust worthy website for acomodations, Agoda is the best choice!
I always book the hotel via Agoda. Agoda use an easy system to help me find the hotel. All hotels that I booked from Agoda are excellent. Agoda also provide call center to help me when I got some problem.
I am a regular customer at Agoda. Would recommend the same to everyone.
Agoda rescued me again! Recently, I was preparing to leave on another one of my frequent business trips to Guam when I realized that through an oversight I had failed to secure a room at my normal hotel (they honor my companies corporate rate).
This was a huge problem because I couldn't reschedule and my flight was leaving the next day! I called the hotel directly to plead my case hoping that as a frequent guest they would help me out. Unfortunately, they promptly told me that they were fully booked and there was nothing they could do! So I asked them if maybe they could recommend a different hotel in the area but they said no because the dates I wanted to stay were the same dates as a popular ethnic holiday and all of the hotels in the area were fully booked!
Needless to say I started to panic!
But then I remembered Agoda! I quickly went to their website for help and amazingly enough not only did I get a room at the original hotel I planned to stay; but the eventual cost was even below our corporate rate! And the kicker is that the room I got was at the next level higher! It was amazing! Agoda truly saved my life!
We've been using agoda for 4 years and we haven't any bad experience. Customer service is excellent and as always the price is cheaper. The points also gave us great diacounts in some of our bookings
Agoda made it very easy to get a better rate than if I had booked directly with the hotel. Will definitely use again.
This is easy and user friendly interface to get the right hotel as you wish
Like always, Agoda.com always the best to book any hotels around the world.'
It provide one of the best navigating & neat informative searched page, displaying great deal from hotels with hotel outlook, rank/review rating, the very important "FREE WIFI", and how many other people are eyeing the same hotel so you'll tell how popular they are now so you can make quicker decision to seal my deal before the great deal got slipped right through my eyes and gone. Hooray. No more nagging from my wife or family and I'm a happy man.:-D
A big THANKS to Agoda.com!
Looked around at the other booking sites and Agoda had the best prices and was very easy to use.
Great choice of hotels. Easy to use search. Reward points are useful if you are a frequent hotel user. Only one minor gripe: search filter should be updated to include tick box for room with terrace/balcony so that search can be limited to only those hotels offering rooms with terrace/balcony. This would save me and no doubt others a lot of time. Please note Agoda!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members