Agoda

Agoda charged me more than 7% on top of my room for exchange rate. However, exchange rate from AED to USD never vary this much and other sites like booking.com never add any extras.
Not recommended

I now realize that this platform is an untrustworthy one from which I will never consider purchasing any sort of my travel needs. Absolutely stay away!

We had booked hotel from Agoda,we reached the hotel to find out our booking was cancelled long back even though I had paid my money during booking. As per Agoda, it is a mistake of a 3 Rd party, which I really don't care. I had booked the hotel for specific date bcoz it was birthday of my wife. It doesn matter if they refund me the whole amount, the has wasted and so has my mood. I shall never recommend anyone for Agoda n never will book myself. If they do not care for customer why should we care.

Nothing but thieves... Paid for our accommodation and when we arrived the apartment was nothing like advertised... It was moldy, had broken door in bathroom n kitchen cupboards... We told the host we weren't happy and they told us to leave... Anyway long story short, Agoda supported the host by saying we wanted to cancel when I had video evidence that the host told us to leave... So at the end of the day the host denied us to check in and got paid $1200 for not supplying any services and Agoda got their kickback as well... Well done Agoda you are a bunch of thieving clowns 🤬🤬

This site is out of Singapore and claim no responsibility for their intentionally deceptive practices. They never disclosed additional charges on my room as well as having to check in and out everyday which has added unnecessary daily deposits of over $250 from my account that to this date have not been refunded. Don't pay Aboga and don't even stay at the Golden Nugget laughlin. Absolute joke.

I booked a 5 star hotel through Agoda with option pay later. 4 days prior to my date, I tried to make the payment. It declined. Tried many cards of different banks and people. All of them are same as rejected. Agoda customer care caanot do anything. They must add more payment options like net banking. So, for Indians they should avoid the site for any booking.

I tried to book a room, and the site said the room at that price was no longer available. And the transaction was canceled only to find out that I was charged and hour later after I had booked another room. They even had the nerve to say that it never happened. This is a bad site don't book here.

Used Agoda to book a hotel in ACY for wedding anniversary at the Golden Nugget. Go to check into hotel at around 5:15pm, hotel can find my reservations. Call Agoda rep and they say everything looks ok on their end after a 5-minute hold, I tell them again, the hotel says there is no reservation in my name nor the confirmation number they emailed to me. Agoda asks me to hold another 5 minutes while they try to figure out what is wrong. In the meantime a Golden Nugget manager at the check in sees that I am having trouble with Agoda and calls Golden Nugget reservations for me to see about getting me and my wife room. Agoda comes back on the line and says they need me to wait for a call back in 15 minutes while they call their intermediary to see about my reservation and then hangs up. I decide to have the manager book my room with Golden Nugget direct about $150 more expensive but at least I have a room for our anniversary weekend. At 6:40 pm Agoda sends me an email that my reservation has now been confirmed with the proper reservation # and then at 7:15 I get a call back I didn't pick up because by that time my wife and I are already checked in at the hotel and at dinner, Agoda didn't even leave a message. This is horrendous customer service and I will never use their services again. Go someplace to get your reservations, this service is unreliable and inexcusable for how they treated us! Zero Stars, If i Could.

Website bumped up my reservation to a week later, could not cancel. Sent me an email denial with a no response email. Poor design, and no customer service.

Total scam. Agoda showed us a rate of $200 a night while in Japan. We booked the hotel and stayed 3 nights no problems with the booking only to find out they charged us $900 a night. Grand total around $3000 for 3 night stay. They will not refund the difference. This hotel has never shown to be $900 a night. Do not book through Agoda.

I was double booked for a stay at hotel which was their error. They are refusing to refund my money for their error. I have emails to as proof also

My girlfriend and I booked through Agoda and holy $#*! save yourself the trouble and don't book through these scammers. Sure the price is nice and cheap, but you're literally praying to god that you win the lottery and they miraculously don't cancel on you. Called customer service and you're met with an outsourced employee that was unprofessional and hung up on us.

Worst experience no one should take their service till today they have not refunded my money no holiday company takes more than 7 days to refund. They are litrally taking more than 45 days they say that also excluding the holidays and saturay sunday litrally this is not mentioned on their site only you will come to know once you are there in their refund trap. Litrally a froad company its been 45days that my hjoliday money is in vain and these people has no response worst service ever.

I booked with Agoda for Philippine while checking the room the travel partner Orient Pacific charged me for the same hotel same date & same name. The hotel even requested for refund., all these customers services has same stories 48 hrs will resolve, more than 2 months nothing has resolve. Do you think I will do business with them anymore? Apparently,Agoda has all these travel partners not in sync with them. If I use booking.com, they will remind me, are you sure? U are booked already. At least the website is not flaky. I have group booking for New York paranoid to even click Agoda website. Don't trust them anymore.

I Booked Through Agoda for a 1 day stay@ Queens inn Velankanni on 06th Jan 2024. I had booked the hotel including Complementary Breakfast, but to my surprise the Hotel charged me Breakfast, and i had to pay, then when i checked on my email and subsequently with the details@ the Hotel, the Complementary food has not be mentioned, The charges with food itself was cheaper at the hotel, and was expensive@ Agoda, They are cheating the customer and has no response from their customer Care

We booked our first Coron hotel with Agoda and promised to give us a seaside view as stated on the booking. But we were frustrated when we got a corner room with no view at all and the hotel cannot do anything about it.

Looking for hotel in Bangkok. Option 1 just room, price A. Option 2,room plus airport transfer, tea/coffee, drinking water, price B. I chose option 2, but when at hotel all option 2 extras are include in option 1. So agoda are conning/ scamming people into paying more for extras which are free!

You will be stranded with no room or have to pay high rate of room since they will not inform you if your booking was cancelled. Very poor customer service and only chat. No empathy too.

FACT
1.I booked and paid in full for an apartment almost 4 months in advance of an overseas trip to Thailand.
2.30 MINITES before my arrival at the apartment Agoda called to say it was no longer available as it was being "renovated".
3. AGODA left me stranded in a foreign country with NO ACCOMODATION.
4. compensation offered… Agoda points- no thanks!

DO NOT USE THIS COMPANY, OR THEIR PARTNER "TECH RENTELS PATTAYA" THEY ARE VERY UN-PROFESSIONAL!

I requested Agoda reserve 3 nights for me in Orlando. They reserved 2 and then refused ro change it. My dispute through the credit card company resulted in them canceling the reservation and charging me $414 penalty.
Do not do business with this pack of scammers.

Never booked or heard about Agoda.com, but found a better deal on their website for Trump Internarial resort in Miami and decided to book. We booked in February for 3 night. When we arrived Trump resort did not have our reservation and told us never had ever any booking from Agoda.com. At the resort counter when we first tried to contact Agoda we received email from them informing us that Trump property canceled our reservation (how something can be canceled without existing?)We received Our vacation turned in to nightmare, we had to look for a rooms day by day. End up spending more on hotels and we had to look for rooms daily. Agoda.com fully refunded money, but on vacation you want to enjoy your trip and not to stress. If you decide to Book with Agoda make sure to call actual property to confirm your booking before arrival.

I spent hours finding the hotel I wanted, booked it w agoda, and it was cancelled they said due to credit card error. Now the hotel/room I wanted is gone. No one reached out to allow me to correct the situation, they just cancelled it. When I asked for help rebooking they were no help. AWFUL

I have been using this app for the last 8 years and have made countless bookings through them. After my last experience, I will no longer support their awful business. Their customer service is a joke and they offer apartments on their website that lie about their services. I was ripped off by one of their offers and they did absolutely nothing to support me. I spent countless hours emailing and calling trying to get my money back. The cherry on top was when they did not post my honest review of the shady apartment and could not give me an explanation as to why it was not posted! I will be telling everyone to not use them and their shady owner, Booking.com. I am now a customer of hotels.com.