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Agoda has a rating of 2.3 stars from 4,436 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 27th among Hotels sites.
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Easy to use, for making booking. However, the traveler's feedback portion sometime disappear and cannot find it anymore. Please make sure the traveler feedback is not disappear when it was there before.
For example one hotel in Jeju island, there was supposed to be 1-10 feedback, but only 3 appears, and the 'next page' button is 'grey up' (not usable). Thus, cannot see all the feedback; Please improve this. For the 3 feedback in this case, they are not readable to me as they are not in English, unfortunately. Suggest also more photo be taken on the room rather than so many on the lobby and building around it.
Agoda provided fantastic customer service and provided a full refund to accommodation that we cancelled at the last minute.
I used to be an active user with other hotel booking sites, and since I used Agooda to book my hotels I notice the deference
I chose AGODA from a website comparing hotel prices and was very happy with the ease of my booking. Will recommend this company without hesitation.
Again, I found the budget quality hotel from Agoda web page.
I been always using Agoda to book my hotel for years. Will recommended to my friends and all.
Glad to receive rewards points in rebate of cash when do booking! Great! Will continue using!
Very accurate, convenient and reliable hotel booking site with the best rates
My search on hotel info, location and photos is easy and clear. I booked that i wanted within 10 mins.
Agoda always a great rate, always use as never had an issue with reservation or description of hotels used, always accurate
I have used Agoda many time without any problems.
They provide an easy and simple booking experience.
They have the best rates and, good reviews and it's super easy to book.
My family and I have used this sight numerous times and found them to be accurate, reliable and so far problem free. Booking this way as we travel makes things easier and cheaper while giving us the flexability to book as we go, thus letting us organise when and where we go as we go and knowing that when we get there our accomodation is assured.it also lets us compare accommodation in the area.
Book true Agoda, best price, faster and easier, thanks to Agoda
Can find by location in the City you wan, also can check how long the hotel is it and customers comment is the good reference For me to get new good hotel faster, I like to use Agoda website.
Always have good promotion and easy to use web, and one click away. Love it every second!
Agoda is very helpful to travellers that are looking for discounted accommodation.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.