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AgodaReviews 4,436

2.3

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Agoda Reviews Summary

Agoda has a rating of 2.3 stars from 4,436 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 27th among Hotels sites.

service
788
value
751
shipping
340
returns
454
quality
649

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Mauritius
1 review
0 helpful votes
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Very Efficient
October 7, 2015

I booked a particular hotel and during the day I cancelled the booking as my family had in the mean time opted for another one. I cancelled the first booking and made a new one through Agoda. It was done so quickly and without any hassle.

Date of experience: October 7, 2015
New Zealand
1 review
0 helpful votes
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Excellento
October 7, 2015

Amazing site to search up hotels etc five thumbs up :)

Date of experience: October 7, 2015
Philippines
1 review
0 helpful votes
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A great place to stay with your family. But will not recommend if you have an early flight like 6am because their office opens at 8am. All in all its a good place to stay and worth the price.

Date of experience: October 7, 2015
Australia
1 review
0 helpful votes
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Agoda is my number 1 hotel company, have booked many hotels with them never disappointed.

Gordon Whitfield

Date of experience: October 6, 2015
Pakistan
1 review
0 helpful votes
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I PREFERED AGODA
October 7, 2015

THIS IS THE FIRST TIME THAT I HAVE BOOKED A HOTEL THROUGH AGODA. I ALWAYS BOOKED THROUGH BOOKING.COM BUT AT THIS TIME I COMPARE THE PRICES OFFERED BY THE AGODA AND BOOKING.COM AND I FOUND AGODA RATES ARE MUCH CHEAPER THEN THE BOOKING.COM FOR THE SAME HOTEL SO I PREFER THE AGODA AND IN FUTURE I WILL GIVE PREFERENCE THE AGODA FOR BOOKING MY HOTELS.

Date of experience: October 6, 2015
Colorado
1 review
0 helpful votes
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Simple and easy
October 7, 2015

Really simple and easy, no time at all. Like that you can use PayPal for payment as I know they are secure

Date of experience: October 6, 2015
Fiji
1 review
0 helpful votes
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Convenient
October 7, 2015

Its very easy and fast to do booking here, they serve your need and give what you are looking for.

Date of experience: October 6, 2015
Malaysia
1 review
0 helpful votes
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Excellent
October 6, 2015

Very accommodating and helpful especially when you require assistance to make cancellation.

Date of experience: October 6, 2015
California
1 review
0 helpful votes
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Agoda is great.
October 6, 2015

Unlike Expedia or Travelocity whom I've had problems with in the past. I've never had any problems or issues with AGODA. You guys, Roc. Thank you.

Date of experience: October 6, 2015
Thailand
2 reviews
0 helpful votes
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They first ask you for your rating on Agoda, then only if you give a positive review do they ask you to review them elsewhere.

This is clearly deceptive to consumers who will see only positive biased reviews.

Date of experience: October 6, 2015
Malaysia
1 review
0 helpful votes
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I ALWAYS REFER TO AGODA TO GET THE BOOKING OF HOTEL FOR MY TRAVELS.
IT IS FAST AND USUALLY GIVE ME BEST DEAL COMPARE WITH THE OTHERS.
I WOULD RECOMMEND ALL MY FAMILY MEMBERS AND FRIENDS TO USE AGODA AS WELL. GOOD JOB, AGODA!

Date of experience: October 6, 2015
Australia
1 review
0 helpful votes
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SO EASY
October 6, 2015

It was so easy to book my room with Agoda especially just using my mobile phone. Love it

Date of experience: October 6, 2015
Singapore
1 review
0 helpful votes
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Had gone to a hotel but was refer to another hotel due to some issue. Agoda refund me and compensate me another night but I need to cancel the booking from agoda 1st.

Date of experience: October 5, 2015
Malaysia
1 review
0 helpful votes
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24/7 agent, THEY SAID!
October 2, 2015

I booked a hotel using agoda, no doubt it was an easy process with reasonable price. While approaching my trip date, a day before unfortunately an urgent thing came up and I had to request for an amendment in the dates. Went to manage booking, there was an option for change of date but to my surprise it was not available so I called the hotel personal and they tried their best explaining that changes can only be made via agoda. Then I ringed agoda the so called 24/7 customer service, sent all information they've required in their voicemail, marked it URGENT and they promised for a call back but sadly no news till now..

Date of experience: October 2, 2015
Singapore
1 review
0 helpful votes
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I like this hotel n stay in this boutique hotel many times. Good location n good price... n very clean. N convenient

Date of experience: October 1, 2015
Singapore
1 review
0 helpful votes
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Simple as ABC
October 1, 2015

No problem using Agoda to book rooms. Have been using for sometime already.

Date of experience: October 1, 2015
India
2 reviews
0 helpful votes
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The most user friendly
October 1, 2015

What a pleasure to book hotels through Agoda... Last 10 years am a satisfied customer of Agoda

Date of experience: October 1, 2015
Thailand
1 review
0 helpful votes
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I think I have used Agoda twice now, both for hotels in Thailand. Both times I knew which hotel I wanted to stay at, Agoda were offering rooms, the rate was very competitive, booking process was very simple. I will be looking at their site again.

Date of experience: October 1, 2015
Singapore
1 review
0 helpful votes
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Agoda offers the best lowest price on the internet with plenty of options to choose from and providing as much detailed about the hotels/apartments that allow us to make wise decision before we decide to make the booking.
And with the book now and pay later, it even gives us a piece of mind.

Date of experience: October 1, 2015
Singapore
1 review
0 helpful votes
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AWESOME
October 1, 2015

It's easy to make a booking and the rates are reasonable!

Date of experience: October 1, 2015