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Agoda has a rating of 2.3 stars from 4,436 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 27th among Hotels sites.
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It was easy to book multiple rooms for different room types. The charges and fees are specified clear for each item. Not like some other websites, beside room charge, everything else as listed "tax and fees".
This web site is very good for travelers. Anything if you wanted all travel information can get very easy. So I like this web site. Thanks.
It is simple and fast to locate where you wants find, and most of the time, they meet our requirements.
Great deal, better than what the motel could offer over the phone. Great site quick and easy.
Gives you a bit of insight into the hotels and most importantly reviews from people who already stay at the property.
We get have wide range of hotels, price options in every city one wishes to go to.
Thank you agoda for a wonderful experience
Amazing site to book a hotel, unbeatable prices and easy use, much better than booking, trivago or edream, best site if you visit Asia
Easy to look for thanks to the map, if you make a mistake it's easy to cancel without additional fee... in brief really good!
I'm a regular on Agoda because it gives me very good deals and booking is very easy. With some credit cards there are even extra discounts for certain destinations. Look out for it!
I stumbled on to Agoda when I was travelling and never looked back.
Now it is my 'go to' website whenever I need to book accommodation, anywhere in the world.
I have recommended it to Family and Friends at every occasion.
They have loads of amazing properties listed at the very best prices and many even do same day check-in.
Do not book anything until you have checked www.agoda.co.uk
Linsey, UK
Agoda made it so easy to book in to a great quality motel that wasn't advertised on other more well known websites!
I have been a member of AGODA.com and booking a room with special rates has never been easier. Good selection of hotels that meets your requirements. Thank you very much.
Agoda have been excellent for many years. Good prices, efficient and helpful when (occasionally) necessary.
I got the resort I wanted to go to with my family. Deals were available. Good website and easy to use. Got my confirmation very quickly too. Descriptions were available regarding room types. Will use Agoda again.
The website is user friendly, simple. And also, i can pay later and make sure the booking is already done..
It's a best O. T. A in the with secure transaction, Hot deals and always helping to sort out problems by taking care of guests.
I love the simplicity of the website and choices of hotels... Keep up the good work.
Beverly Hills, CA
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.