On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Agoda Reviews Summary
Agoda has a rating of 2.3 stars from 4,436 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 27th among Hotels sites.
We monitor reviews for authenticity
Hotel information, rates and other relevant information are genuine and not misleading.
I have had nothing but exceptional service using Agoda!
It's my first time using Agoda, hope the hotel service is the same like they advertised in this web. Can't wait to use this offer and our holiday become one precious family moment time
Easy booking and easy payment option... it was an easy transaction. Also very fast. Thanks
It is always a pleasure to do bookings on AGODA. Never had a problem and it gets better with each visit.
I have searched other such sites, but this is the easiest one and other members of my family have often recommended agoda. The Cristmass season is approaching, so we need to get our act together for a holiday in Bali, agoda.com makes it easy for both residents and non-residents.
Offers fast and efficient information and services. Offers affordable prices of hotels and gives convenience and satisfaction to customers.
Very convenient especially when I need to look for a few hotels at one time and make a comparison before decide which place to stay. Cool
Agoda is always the most convenient site for booking hotels. I've used several online sites, including Booking.com, Priceline, Hostelworld... I have a few. Agoda always gives me the best prices, and they are surprisingly easy to use!
Been using Agoda for over a year & absolutely love the website.
Its competitive, provides a variety of deals and extremely easy to use. My first choice always.
Very easy to book hotel rooms worldwide and also options and offers always available. Best deals is really exicting
Online customer service is friendly & helpful
Very easy to use
One hotel reneged on a deal and Agoda was able to see through their (the hotel's) misrepresentation. I am satisfied that Agoda has decided to pay me back although this is not normally done.
I use Agoda whenever I have to book anywhere! Very good site, easy to use, hotel is paid for by the time you get there, so budgetting is much easier.
Booking.com is more honest Agoda.com do not show Tax and Fees until you give than the credit card number, of course. Usually Agoda, com is U$10 more expensive daily.
Booking.com already have all the tax and fees include on the REAL price show.
>>>>AGODA.COM SCAM <<<<<< BE AWARE BE CAREFULL
I have been a frequent traveler to Vietnam and have used Agoda for several years, I have gotten some good deals, but they come with a price. The agoda rooms are often the poorer quality rooms that the hotel cannot otherwise rent. Usually a room with no view or very restricted one rooms with poor quality air-conditioning, or rooms in a noisy area. Also, I once reserved a room in a hotel for Christmas eve one year and Agoda tacked on without my knowledge a mandatory Christmas eve buffet that ended two hours before my arrival. I was offered a couple of cold sandwiches. $100 for two sandwiches is very poor service!
Here is my little agoda story:
My booking, which i already paid in advance, got canceled just one day before the trip.
The informed my be mail and claimed they also tried to call me (which they did not).
They said no other hotels are available in the area but their own website says something else.
After informing them of this, they found me a new booking.
But this booking was also canceled one hour later, because the hotel "probably does not exist anymore". So i decided to go for the refund. I originally paid by PayPal, but the company says it only can refund if i have a credit card. Which i don't have at the moment.
Weekend ruined. Really Angry and still have to fight them to get my money back.
I have used Agoda for the past 3 weeks as I travel around Vietnam with my family. We have found the rooms great value for money and very easy to book through the site.
We are very happy to continue using Agoda!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members