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Agoda has a rating of 2.3 stars from 4,436 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 27th among Hotels sites.
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Quick and easy way to book the desired hotel with the best offered prices on market
I have had very good experience with agoda website booking my hotels every time I travel. There were times I had to make some changes to my booking but had difficulty doing on the website so I called the customer service no.(Singapore) late at night and the problem was resolved to my satisfaction. My call was attended to very quickly and I was not kept on hold at any given time or told by a voice recording to press random nos. For specific services which can be confusing and frustrating at times. Its a seamless friendly to use process from booking to payment and it is the best guaranteed price offered indeed.
I find the Agoda the lowest between all the web site for my new reservation in Dubai,
Good deal & fast booking
Will know if hotel fulfil all the promises made by aged bookings
Easy to search for the hotels, price and facilities are clearly displayed, fast in making the booking and payment. Keep it up!
Website was easy to use i was able to have a conversation and eat a steak at the same time
Its friendly and very easy to book and with confidence that its secure
It provides very easy and user friendly booking options. Also it provides the platform for us to select from the the best available deals.
Lowest price compared to other online booking. I will purchase again from Agoda.
Agoda is super user-friendly. It offers the best deals. Never disappoints me :) I'm simply excited on my upcoming trip!
Agoda had made the customer most valuable client everytime.
The site is useful for you to search for hotels and to hear from other people's reviews.
Your onto the deals that matter. As im into a good deal to. Thanks i can now book a flight..
I have made most of my booking in Agoda, i have great experience to do booking in Agoda, All the review and comment provided did gave me a great Opinions / ideas in Booking a place to Stay,
I've been using agoda since 2010 and I never had problems with it. I've collected enough points to gain free hotel stays as well. It also has the best prices.
Fast process, simple app, if you can add more for payment methode rather than credit card only, it will be excellent.
Agoda offer a user friendly service with highly competitive prices. It is easy to access information about the hotel rooms: terms, conditions, taxes, breakfast etc.
Being using agoda a few years now and the service, rates and ease of use has been excellent! Even when there was a problem with flight cancellation and date changes for the hotel booking the agoda customer help staff were "on it" and solved the problem in minutes. Excellent!
I have all the information that I need to choose an accommodation that meet my needs on one website. And i get great savings for consolidating all my bookings.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.