They cancelled I and my wife's 1000 dollar ticket that would usually cost 500 dollars because we missed the departure flight. They didn't even have the consideration to let us keep our return tickets. We had to buy how new tickets and paid this time another 1500 dollars because we had no choice.
DO NOT BUY ANY TICKETS FROM THIS COMPANY.
I bought a ticket via Cheapoair from San Juan to Istanbul on 22rd March and the flight was operated by Aeroflot airlines. When I arrived at the airport. Due to expiring my passport date, I was not allowed to get on the airplane. I contacted Cheapoair customer suppot. They did not help me even CheapOair suggested me to buy a new ticket? Could you believe in that? They tried to sell a new ticket! I made a call again. In the end I had to pay extra 500 dollars to renew the ticket so it cost me around 1400 dollars. Now pay attention to here: A customer represantive from Cheapoair called me and said that Aeroflot was unable to change the orginal ticket to new one. I called Aeroflot office in Russia. They said that I need to contact Aeroflot office in Puerto Rico office. There is no office of Aeroflot in Puerto Rico! Aeroflot airlines didn't not help me at all! And they captured my money. In the end I just got 75 dollars refund! Don't book ticket from Cheapoair. With Aeroflot airlines also you will be regnet.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members