AdWords

If you have no need to ever contact support, you're fine. If you have to do anything, even as simple as getting an email changed through support, it is a miserable experience. I have tried via phone calls, emails and the chat function to get our billing email changed. I have been in contact with them via chat alone for over 6 hours in the last week. Every time they promise that it's a priority and that they'll get back to me that day, or within 24 hours. They haven't called or emailed once in over 2 weeks. You can never talk to the same person in the call center, never are allowed to speak to a supervisor and they are very unhelpful. The one thing they excel at, having the worst customer service of any company I've ever dealt with, worse than any phone company, cable company, any company. If you have any choice in your advertising, run far away from adwords.

It took over a year to finally have someone make contact. Gagan from Google Ads Team called me from India with a limited grasp of correct English and was not actually aware of the issue. She had clearly NOT looked into the issue. Rambled on about policy which was not relevant to the actual issue. Expected me to provide her with detailed info about a case I opened a year ago.
Total waste of time.
Google ads has appalling customer service and clearly doesn't care about customers.

Within the past week, I've been receiving harassing emails from a collections manager, demanding payment for a so-called "outstanding" balance of £38.62 on my Google AdWords account.

I haven't used that account for a very long time and the last time I've checked on that account, the balance was exactly £0.00.

The only activity I've had with Google Ads is using an £80 voucher credit for £40 worth of ads, which said credit has been spent to cover the initial £40 worth of ads and the £40 extra, which I've spent carefully to send the balance back to £0.00. After that, I did not use this service any further.

Now, they are chasing me for a bill that never exists and threatening court action if I do not pay. I did respond to one of the emails mentioning the above statement, but the only thing I received back was the same threatening, harassing email.

I can now say this without question: Google Ads is a scumbag company.

As an independent real estate contractor, I contacted Google Adwords for help setting up an advertising campaign. The representative "changed" my account to an Adwords Express account, but he forgot to tell me that I must go back to my "old" account and turn off the advertising campaign. Therefore, my old campaign continued to rack up advertising charges. I have tried repeatedly to access a human being who can understand my problem... but none are available at Adwords. Current customers are sent to overseas call centers, where representatives do not understand and are not empowered to solve problems. Emailed complaints receive robotic responses--like talking to a brick wall. I will not be returning to Adwords or Adwords Express!

HORRIFIC EXPERIENCE with Google Ads. They no longer let you target on Youtube. Why? You chat with Google's customer service in India and they can barely speak English and have NO CLUE what they're talking about. It's like talking to a 3rd grader. Very sad. We're pulling out of Google altogether and going to TikTok or Twitter.

I had cancelled a campaign but because you don't get a confirmation. I later got an email regarding insights which made me realise it was running after I had already cancelled it. Customer service SUCKS - they read off a script and when I told them to elevate it they told me it would be the same thing. I got given credit at the start of my campaign but they said my ad had magically used that already and more. Waste of money - absolute thieves

Google AdWords continued charging me after I suspended the service. They acknowledged the unauthorized charges but said they wouldn't be refunding my money due to their policies. Stay away from these crooks!

I have used Adwords express for several clients who advertise locally and I've done this for several years with good results. This year has been a total waste of my clients money with absolutely NO ROI! The verified phone call set up is the worst! My client was getting wrong number calls constantly for several different businesses at all hours of the night. I'm wondering if the BBB might be able to help get our money back from these scammers? Has anyone tried suing Google yet? Maybe it's time for a class action against them because this is fraud.

I have used Google ads for 3 months now. I get tons of clicks, but extremely few calls resulting from those clicks. Apple each customer who contacts me and ask directly "how did you hear about us" and they're answer gives me the information that tells me which form of advertising is working best for me. When I run the numbers of clicks to callsI get a very accurate percentage that shows me that for every 21 clicks I receive only one legitimate call yet I'm still charged $2 for every click! But I may receive 25 sales calls and scam calls during that same one week period! Google does not now nor ever will give you a detailed statement showing where those clicks actually came from so for all I know they have people sitting around clicking your ad just to run up a bill! I am pretty sure I'm going to completely drop this form of advertising because in the long run it costs me more than my actual website does and I'm not making money off of Google ads advertising

Disturbing and incompetent takedown of my harmless ads presenting of music videos composed by myself. The policy reasonse:
1. Russia - how did russia get involved in taking down US music sites?
2. Trademark use of the text "white whale" to describe the whale in Moby $#*!
3. Event ticket sales - I have no events of any kind connected with the site.
Avoid this Google Ads like the plague. They can take down a site you worked hard for without
Warning and can't give a good reason why.