AdWords

I'm shocked that it's been a month and google isn't well staffed enough to put someone on my case and unlock my account to enable me to run ads. My account was locked due to suspicious payments, likely due to mismatched credit card and account info. I submitted an appeal a month ago and it hasn't moved at all. For a company that is so on top of their services, I can't believe this is the platform they are running.

They make it as hard as possible to set up a decent ad. They do everything they can to try and get you to allow their computer to make your ad. AI is not always more intelligent than people. I have been working on this for 2 months and they haven't show one ad impression despite giving my ad an excellent rating and making it eligible. It used to be easy and pleasant to do google ads. Now that a robot is in charge it is the worst possible site.

Have you ever been ripped off by Google ads? I don't know what else to do to cancel. They take money and don't give me results. To cancel, they ask for a credit card. Smart, dishonest. The website is a real trap. Scoundrels!

Shocking customer service. After years of using Google Ads, and spending millions of GBP in that time, Google suddenly cancelled our conversions. There was no warning about this, yet they continued to charge for useless advertising for months. I noticed that something was wrong after a few weeks, and asked our Google representative to see why conversions had dropped off a cliff. They couldn't find anything wrong. Two months later I found that Google had just stopped all the conversions, meaning we had been paying for advertising yet receiving no customers. If I hadn't noticed this, we would still be paying for pointless advertising now.

They refused to offer any kind of compensation because "we couldn't work out why we cancelled your conversions". It doesn't matter why, it matters that you did.

Beware of Google Ads and take your business to Bing.

Google AdWords is full of scam artists who take money from different businesses for the same advertising scheme and put one centralized phone number for all of those businesses to get fake phone calls so they can spur more money for themselves when people click to call. Google AdWords is misleading they are a scam and they accept money for the same lead team and for the same phone number they post up several different businesses will have that same ad running. We found this out the hard way because when we hired Google ads to rent a campaign for us several other different businesses were calling us for things we don't even provide such as a car lot, and RV lot, and plumbing services. Google AdWords cannot be trusted they are selling the same product to several different companies and using the same phone number for their click to call scheme!

We have a small building inspection company and have managed just to keep our heads above the water. A few months ago a Google Rep contacted us to apply some changes to our Ad Campaign. For the next 3 months our Google Ads costs went up 2.7x, but we didn't find any more customers than usual. With Ads being our highest expense, it bankrupted our Company, we had no funds left to pay employees. I tried to contact a person from Google Ads to get support and discovered there is no way to contact a human. Their Australian phone number (1800 287 850) says they no longer offer phone support to keep people safe from covid. There is also no email support either.

When the Federal Trade Commision receives enough complaints about a business, they will do something.
Google ads, horrible, non-existent customer service needs to be called out. Even if you do get a human, they will just follow a written script, not listening to you. File your complaint with the FTC. https://www.ftc.gov/media/*******, and the https://www.bbb.org/file-a-complaintit's. It's very easy and does not take long.

Really easy.

When you advertise on adwords your gonna see limited budget when you see that stop your campaign immediately. Because they're scamming you. You increase your budget getting nothing. On your account your gonna see some numbers but nothing is gonna work. Every time increase increase but nothing getting other side. I don't know why but i m saying scam they know already. I have a small business' if all money i do i give google is not gonna compensate. And conversion your not getting conversion but they charge you be careful when you advertise on adwords

After several years and several thousand dollars wasted, I can honestly recommend avoiding this disservice. In the end it is difficult to demonstrate real increased business using Google's metrics. And so you keep using it just hoping it is doing something. A high price to pay for hope. But the biggest disservice is their so called customer support. You'll either talk to someone in India in broken English and with continued disconnects, or you'll talk to a salesman in the US who will punch a few numbers in some voodoo algorithm and make bogus recommendations. Magic! Just like that he has the solution! AdWords is the epitome of corruption. They don't care about small business, and they won't care about you.

Long ago... before 2009 Google ads was effective. I made money using G ads for almost a decade. Took a break and started back up again recently. It turns out, G ads has become a huge time and money suck! It is complicated, messy and brings in next to nothing. After spending thousands and getting next to nothing to show for it, I finally called it quits. Maybe, like yellow pages, Google ads has seen it's hay day and are now defunct.

Google ads is so expensive and ineffective that it may be the downfall of thousands, if not millions, of unwary small business dreamers on small budgets. Find another advertising medium.

When Google Ads work, they work great. However too much of the time they fail due to glitches in the system or bugs. When I called them to get help, they are rarely able to provide solutions. When calls drop, which happens about half the time, instead of calling me back they simply take the next call in the queue and I never hear back from them. This is unacceptable and I'm spending tens of thousands of dollars.

Horrible customer service, with no support whatsoever! As soon as I signed up, someone like a middleman called, trying to convince me that unless I spend a ton of money (way over my budget of $300 per month), I will not see any support or results. I have come to believe him now! Clicks can cost anything! In three months, we got only 50 clicks on our website based on their report. We have no evidence that it even happened. Not even one call originated from them. This is while other platforms have been working much better. Each click seems to have cost us about $4, with total loss of close to $200 bucks! Frustrating. Feel like I have been duped and ripped off. Just cancelled the ad, and don't plan to ever go back.

We had a couple of sites suspended right before the holiday season began in November. We reviewed all of Google's policies, went far above and beyond them, even further than any of our competitors sites, didn't matter. We haven't been able to get a response from anyone besides a sales representative (that they change quarterly... wonder why...) let alone anyone to review our changes and it has been FOUR MONTHS! Utterly useless for businesses if this is what can be expected when real help is needed.

Google will suspend your account without any warning. When you query it the support team acknowledge that the suspension was a mistake... then you have to wait weeks for the account to be reactivated. You can chase as much as you want, they tell you some specialist team are looking into it. They are only specialists at avoiding you. I can understand this happening once or twice but the same thing has happened to us on several occasions. It really is poor. Thousands lost through their complete lack of interest and poor turn around. Must be nice not having to worry when you are milking customers left right and centre with no one to answer to.

I set a maximum amount to be charged on a monthly basis for our business, this was a brand new start up company and until we got the ball rolling I wanted full control of the expenses. Google Ad's specialist made it sound fool proof, easy as 123. No so much, they totally disregarded my request and charged me 10 times over my limit,. You get nothing in writing from them, so when you file a dispute, first question is, where is your proof that you set a limit. Beware, Google knows exactly what they are doing, stealing is what they call it where I come from. Can't wait for our Government to wake up and destroy google, they have turned into money hungry disregard for all else.

10 years in business and I can safely say this was my biggest advertising failure by a long shot. The system is SO complicated that they assign you a personal rep at the outset. But what they don't tell you is that you could end up being on the hook for a ton more than you bargained for. The reps are completely incompetent and based out of India. They will refuse to offer you a refund on their own lack of action or mistakes. They also make result promises that are patently false. I got hit with a surprise $350 at the end of my first month with no warning and no apologies based on something I would have no way of knowing. In short - my advice is to stay well away from this product.

I did notice my account was charged more then what I was expecting, even my ads were on hold/pause!
I did open a case and I was told someone will contact me in next 24/28 hrs. Past almost five weeks and nothing happening until know!
I sent emails trying to get an update... nothing yet!
This is very frustrating and I will never recommends this to any business... If you do than expect no customer service nor help if needed unless you are in the $$$$$$$$$$$ range! Even I'm not sure what kind of support they have for the big business!
Keep your money and look for other ways to advertise your products if you are in small/med range or a new business starter!